IDEAS home Printed from https://ideas.repec.org/a/eee/epplan/v20y1997i4p443-453.html

Client satisfaction in a community crisis center

Author

Listed:
  • Baronet, Anne-Marie
  • Gerber, Gary J.

Abstract

No abstract is available for this item.

Suggested Citation

  • Baronet, Anne-Marie & Gerber, Gary J., 1997. "Client satisfaction in a community crisis center," Evaluation and Program Planning, Elsevier, vol. 20(4), pages 443-453, November.
    • Handle: RePEc:eee:epplan:v:20:y:1997:i:4:p:443-453
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0149-7189(97)00024-4
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Lehman, Anthony F. & Zastowny, Thomas R., 1983. "Patient satisfaction with mental health services: A meta-analysis to establish norms," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 265-274, January.
    2. Greenfield, Thomas K., 1983. "The role of client satisfaction in evaluating university counseling services," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 315-327, January.
    3. Lebow, Jay L., 1983. "Research assessing consumer satisfaction with mental health treatment: A review of findings," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 211-236, January.
    4. Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
    5. Attkisson, C. Clifford & Zwick, Rebecca, 1982. "The client satisfaction questionnaire : Psychometric properties and correlations with service utilization and psychotherapy outcome," Evaluation and Program Planning, Elsevier, vol. 5(3), pages 233-237, January.
    6. Larsen, Daniel L. & Attkisson, C. Clifford & Hargreaves, William A. & Nguyen, Tuan D., 1979. "Assessment of client/patient satisfaction: Development of a general scale," Evaluation and Program Planning, Elsevier, vol. 2(3), pages 197-207, January.
    7. Nguyen, Tuan D. & Attkisson, C. Clifford & Stegner, Bruce L., 1983. "Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 299-313, January.
    8. Soelling, Mark E. & Newell, Terry G., 1983. "Effects of anonymity and experimenter demand on client satisfaction with mental health services," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 329-333, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Godley, Susan Harrington & Fiedler, Elisa Mustari & Funk, Rodney R., 1998. "Consumer satisfaction of parents and their children with child/adolescent mental health services," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 31-45, February.
    2. Nor Azmaniza Azizam & Siti Noorsuriani Maon & Leny Suzana & Nor Intan Shamimi Abdul Aziz, 2018. "Factors Influencing Selected Health Outcome among Patients Attending Universiti Teknologi MARA Medical Centre," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(7), pages 500-511, July.
    3. Brannan, Ana Maria & Sonnichsen, Susan Elizabeth & Heflinger, Craig Anne, 1996. "Measuring satisfaction with children's mental health services: Validity and reliability of the satisfaction scales," Evaluation and Program Planning, Elsevier, vol. 19(2), pages 131-141, May.
    4. Hundt, Natalie E. & Armento, Maria E.A. & Porter, Bennett & Cully, Jeffrey A. & Kunik, Mark E. & Stanley, Melinda, 2013. "Predictors of treatment satisfaction among older adults with anxiety in a primary care psychology program," Evaluation and Program Planning, Elsevier, vol. 37(C), pages 58-63.
    5. Hans Arvidsson & Elisabeth Olin & Jennifer Strand & Inga Tidefors, 2014. "Effects of the Two-Way Communication Checklist (2-COM): A one-year cluster randomized study in a group of severely mentally ill persons," International Journal of Social Psychiatry, , vol. 60(1), pages 95-102, February.
    6. Runtang Meng & Jingjing Li & Yunquan Zhang & Yong Yu & Yi Luo & Xiaohan Liu & Yanxia Zhao & Yuantao Hao & Ying Hu & Chuanhua Yu, 2018. "Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals," IJERPH, MDPI, vol. 15(4), pages 1-17, April.
    7. Annett Lotzin & Alicia Franc de Pommereau & Isabelle Laskowsky, 2023. "Promoting Recovery from Disasters, Pandemics, and Trauma: A Systematic Review of Brief Psychological Interventions to Reduce Distress in Adults, Children, and Adolescents," IJERPH, MDPI, vol. 20(7), pages 1-48, March.
    8. Samir El Alaoui & Nils Lindefors, 2016. "Combining Time-Driven Activity-Based Costing with Clinical Outcome in Cost-Effectiveness Analysis to Measure Value in Treatment of Depression," PLOS ONE, Public Library of Science, vol. 11(10), pages 1-15, October.
    9. Schutt, Russell K. & Goldfinger, Stephen M. & Penk, Walter E., 1997. "Satisfaction with residence and with life: When homeless mentally ill persons are housed," Evaluation and Program Planning, Elsevier, vol. 20(2), pages 185-194, May.
    10. Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
    11. Anat Golos & Chani Zyger & Yael Lavie-Pitaro & Dana Anaby, 2023. "Improving Participation among Youth with Disabilities within Their Unique Socio-Cultural Context during COVID-19 Pandemic: Initial Evaluation," IJERPH, MDPI, vol. 20(5), pages 1-17, February.
    12. Wenhua Wang & Elizabeth Maitland & Stephen Nicholas & Jeannie Haggerty, 2019. "Determinants of Overall Satisfaction with Public Clinics in Rural China: Interpersonal Care Quality and Treatment Outcome," IJERPH, MDPI, vol. 16(5), pages 1-12, February.
    13. Minna Anttila & Ruthaychonnee Sittichai & Jouko Katajisto & Maritta Välimäki, 2019. "Impact of a Web Program to Support the Mental Wellbeing of High School Students: A Quasi Experimental Feasibility Study," IJERPH, MDPI, vol. 16(14), pages 1-17, July.
    14. Heinze, Hillary J., 2013. "Beyond a bed: Support for positive development for youth residing in emergency shelters," Children and Youth Services Review, Elsevier, vol. 35(2), pages 278-286.
    15. Chang-ming Hsieh, 2018. "Importance Weighting in Client Satisfaction Measures: Lessons from the Life Satisfaction Literature," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 138(1), pages 45-60, July.
    16. Negron-Velazquez, Gisela & Alegria, Margarita & Vera, Mildred & Freeman, Daniel H., 1998. "Testing the service satisfaction scale in Puerto Rico," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 81-92, February.
    17. Garland, Ann F. & Saltzman, Marla D. & Aarons, Gregory A., 2000. "Adolescent satisfaction with mental health services: development of a multidimensional scale," Evaluation and Program Planning, Elsevier, vol. 23(2), pages 165-175, May.
    18. Carmen Valiente & Regina Espinosa & Alba Contreras & Almudena Trucharte & Vanesa Peinado & Belen Lozano & Juan Nieto & Elena Cerezo, 2023. "Promoting Well-Being in a Clinical Sample of Young Adults with Paranoid Tendencies: A Randomised Clinical Trial," Journal of Happiness Studies, Springer, vol. 24(8), pages 2765-2781, December.
    19. Katherine M. Iverson & Sara B. Danitz & Stephanie K. Low & Jennifer A. Knetig & Kathryn W. Doyle & LeAnn E. Bruce, 2022. "Recovering from Intimate Partner Violence through Strengths and Empowerment (RISE): Initial Evaluation of the Clinical Effects of RISE Administered in Routine Care in the US Veterans Health Administration," IJERPH, MDPI, vol. 19(14), pages 1-15, July.
    20. Noortje Kloos & Judith Austin & Jan-Willem ‘t Klooster & Constance Drossaert & Ernst Bohlmeijer, 2022. "Appreciating the Good Things in Life During the Covid-19 Pandemic: A Randomized Controlled Trial and Evaluation of a Gratitude App," Journal of Happiness Studies, Springer, vol. 23(8), pages 4001-4025, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:epplan:v:20:y:1997:i:4:p:443-453. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/evalprogplan .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.