IDEAS home Printed from
   My bibliography  Save this article

Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire


  • Nguyen, Tuan D.
  • Attkisson, C. Clifford
  • Stegner, Bruce L.


No abstract is available for this item.

Suggested Citation

  • Nguyen, Tuan D. & Attkisson, C. Clifford & Stegner, Bruce L., 1983. "Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 299-313, January.
  • Handle: RePEc:eee:epplan:v:6:y:1983:i:3-4:p:299-313

    Download full text from publisher

    File URL:
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    1. William R. Shadish JR & Roberta Epstein, 1987. "Patterns of Program Evaluation Practice Among Members of the Evaluation Research Society and Evaluation Network," Evaluation Review, , vol. 11(5), pages 555-590, October.
    Full references (including those not matched with items on IDEAS)


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Godley, Susan Harrington & Fiedler, Elisa Mustari & Funk, Rodney R., 1998. "Consumer satisfaction of parents and their children with child/adolescent mental health services," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 31-45, February.
    2. Baronet, Anne-Marie & Gerber, Gary J., 1997. "Client satisfaction in a community crisis center," Evaluation and Program Planning, Elsevier, vol. 20(4), pages 443-453, November.
    3. Kersten, E. & Wilkinson, K. & Wright, S., 1999. "Bringing staff on board: creating an outcomes project tied to continuous quality improvement in an adult community residential service," Evaluation and Program Planning, Elsevier, vol. 22(2), pages 221-232, May.
    4. Gross, Revital & Nirel, Nurit, 1997. "Does budget-holding have a long-term effect on expenditure, staff and patients?," Health Policy, Elsevier, vol. 40(1), pages 43-67, April.
    5. Elovainio, Marko & Kivimäki, Mika & Ek, Ellen & Vahtera, Jussi & Honkonen, Teija & Taanila, Anja & Veijola, Juha & Järvelin, Marjo-Riitta, 2007. "The effect of pre-employment factors on job control, job strain and psychological distress: A 31-year longitudinal study," Social Science & Medicine, Elsevier, vol. 65(2), pages 187-199, July.
    6. Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
    7. Heinze, Hillary J., 2013. "Beyond a bed: Support for positive development for youth residing in emergency shelters," Children and Youth Services Review, Elsevier, vol. 35(2), pages 278-286.
    8. repec:spr:soinre:v:134:y:2017:i:2:d:10.1007_s11205-016-1442-y is not listed on IDEAS
    9. Brannan, Ana Maria & Sonnichsen, Susan Elizabeth & Heflinger, Craig Anne, 1996. "Measuring satisfaction with children's mental health services: Validity and reliability of the satisfaction scales," Evaluation and Program Planning, Elsevier, vol. 19(2), pages 131-141, May.

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:epplan:v:6:y:1983:i:3-4:p:299-313. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.