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Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire


  • Nguyen, Tuan D.
  • Attkisson, C. Clifford
  • Stegner, Bruce L.


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Suggested Citation

  • Nguyen, Tuan D. & Attkisson, C. Clifford & Stegner, Bruce L., 1983. "Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 299-313, January.
  • Handle: RePEc:eee:epplan:v:6:y:1983:i:3-4:p:299-313

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    Cited by:

    1. Godley, Susan Harrington & Fiedler, Elisa Mustari & Funk, Rodney R., 1998. "Consumer satisfaction of parents and their children with child/adolescent mental health services," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 31-45, February.
    2. Baronet, Anne-Marie & Gerber, Gary J., 1997. "Client satisfaction in a community crisis center," Evaluation and Program Planning, Elsevier, vol. 20(4), pages 443-453, November.
    3. Kersten, E. & Wilkinson, K. & Wright, S., 1999. "Bringing staff on board: creating an outcomes project tied to continuous quality improvement in an adult community residential service," Evaluation and Program Planning, Elsevier, vol. 22(2), pages 221-232, May.
    4. Gross, Revital & Nirel, Nurit, 1997. "Does budget-holding have a long-term effect on expenditure, staff and patients?," Health Policy, Elsevier, vol. 40(1), pages 43-67, April.
    5. Elovainio, Marko & Kivimäki, Mika & Ek, Ellen & Vahtera, Jussi & Honkonen, Teija & Taanila, Anja & Veijola, Juha & Järvelin, Marjo-Riitta, 2007. "The effect of pre-employment factors on job control, job strain and psychological distress: A 31-year longitudinal study," Social Science & Medicine, Elsevier, vol. 65(2), pages 187-199, July.
    6. Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
    7. Heinze, Hillary J., 2013. "Beyond a bed: Support for positive development for youth residing in emergency shelters," Children and Youth Services Review, Elsevier, vol. 35(2), pages 278-286.
    8. repec:spr:soinre:v:134:y:2017:i:2:d:10.1007_s11205-016-1442-y is not listed on IDEAS
    9. Brannan, Ana Maria & Sonnichsen, Susan Elizabeth & Heflinger, Craig Anne, 1996. "Measuring satisfaction with children's mental health services: Validity and reliability of the satisfaction scales," Evaluation and Program Planning, Elsevier, vol. 19(2), pages 131-141, May.

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