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Quantitative and qualitative assessment of patient satisfaction in a managed care plan

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  • Etter, Jean-Francois
  • Perneger, Thomas V.

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  • Etter, Jean-Francois & Perneger, Thomas V., 1997. "Quantitative and qualitative assessment of patient satisfaction in a managed care plan," Evaluation and Program Planning, Elsevier, vol. 20(2), pages 129-135, May.
    • Handle: RePEc:eee:epplan:v:20:y:1997:i:2:p:129-135
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    References listed on IDEAS

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    1. Williams, Simon J. & Calnan, Michael, 1991. "Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental and hospital care settings," Social Science & Medicine, Elsevier, vol. 33(6), pages 707-716, January.
    2. Perneger, T.V. & Etter, J.-F. & Rougemont, A., 1996. "Switching Swiss enrollees from indemnity health insurance to managed care: The effect on health status and satisfaction with care," American Journal of Public Health, American Public Health Association, vol. 86(3), pages 388-393.
    3. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    4. Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
    5. Senf, Janet H. & Weiss, Barry D., 1991. "Patient satisfaction with health care: Intentions and change in plan," Evaluation and Program Planning, Elsevier, vol. 14(4), pages 299-306, January.
    6. Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
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    Cited by:

    1. Garcia-Lacalle, Javier & Martin, Emilio, 2010. "Rural vs urban hospital performance in a 'competitive' public health service," Social Science & Medicine, Elsevier, vol. 71(6), pages 1131-1140, September.
    2. Javier Garcia-Lacalle, 2010. "Balancing physician workload and patient satisfaction: a dilemma for hospital managers," Public Money & Management, Taylor & Francis Journals, vol. 30(3), pages 183-188, May.

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