Quantitative and qualitative assessment of patient satisfaction in a managed care plan
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- Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer, vol. 16(3), pages 297-334, September.
- Williams, Simon J. & Calnan, Michael, 1991. "Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental and hospital care settings," Social Science & Medicine, Elsevier, vol. 33(6), pages 707-716, January.
- Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
- Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
- Senf, Janet H. & Weiss, Barry D., 1991. "Patient satisfaction with health care: Intentions and change in plan," Evaluation and Program Planning, Elsevier, vol. 14(4), pages 299-306, January.
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