Innovative Public Service Delivery: How to assess the new relationship between public agencies and society?
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References listed on IDEAS
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More about this item
KeywordsPublic services; citizen shops; quality determinants; satisfaction; dissatisfaction;
- H40 - Public Economics - - Publicly Provided Goods - - - General
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
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