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Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Author

Listed:
  • Kirsi Hyytinen

    (VTT Information technology - Technical Research Centre of Finland)

  • Sampsa Ruutur

    (VTT Information technology - Technical Research Centre of Finland)

  • Mika Nieminen

    (VTT Information technology - Technical Research Centre of Finland)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Marja Toivonen

    (VTT Information technology - Technical Research Centre of Finland)

Abstract

The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation meth-ods and measures are not able to capture neither the diversity of the inno-vations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.

Suggested Citation

  • Kirsi Hyytinen & Sampsa Ruutur & Mika Nieminen & Faïz Gallouj & Marja Toivonen, 2014. "Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach," Post-Print hal-01111817, HAL.
    • Handle: RePEc:hal:journl:hal-01111817
    Note: View the original document on HAL open archive server: https://hal.science/hal-01111817
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    References listed on IDEAS

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    Keywords

    multi-criteria evaluation; system dynamic; service innovation; systemic innovation; environmental services; environmental data platform;
    All these keywords.

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