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The co-creation of multi-agent social innovations


  • Paul Windrum

    (UON - University of Nottingham, UK)

  • Doris Schartinger

    (AIT - Austrian Institute of Technology [Vienna])

  • Luis Rubalcaba

    (UAH - Universidad de Alcalá = University of Alcalá)

  • Faiz Gallouj

    () (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

  • Marja Toivonen

    (VTT Information technology - Technical Research Centre of Finland)


The research fields of service innovation and social innovation have, until now, been largely disconnected. At the most basic level, a great many social innovations are services, often public sector services with social entrepreneurs organizing and delivering service innovations. As well as this overlap in the focus of research, scholars in both research fields address socioeconomic concerns using multidisciplinary perspectives. This paper provides a framework that can bridge the two research fields.

Suggested Citation

  • Paul Windrum & Doris Schartinger & Luis Rubalcaba & Faiz Gallouj & Marja Toivonen, 2016. "The co-creation of multi-agent social innovations," Post-Print halshs-01322603, HAL.
  • Handle: RePEc:hal:journl:halshs-01322603
    DOI: 10.1108/EJIM-05-2015-0033
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    References listed on IDEAS

    1. Eric von Hippel, 1986. "Lead Users: A Source of Novel Product Concepts," Management Science, INFORMS, vol. 32(7), pages 791-805, July.
    2. Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), 2013. "Public–Private Innovation Networks in Services," Books, Edward Elgar Publishing, number 14802, December.
    3. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    4. Frank Moulaert & Flavia Martinelli & Erik Swyngedouw & Sara Gonzalez, 2005. "Towards Alternative Model(s) of Local Innovation," Urban Studies, Urban Studies Journal Limited, vol. 42(11), pages 1969-1990, October.
    5. Faridah Djellal & Faïz Gallouj, 2011. "Social Innovation and Service Innovation," Post-Print halshs-01113990, HAL.
    6. Faïz Gallouj, 2002. "Innovation in the service economy: the new wealth of nations," Post-Print halshs-00198409, HAL.
    7. ., 2006. "Broad Economic Indicators and Performance," Chapters,in: Middle East Oil Exporters, chapter 6 Edward Elgar Publishing.
    8. Paul Windrum, 2013. "The co-production of health innovations," Chapters,in: Public–Private Innovation Networks in Services, chapter 9, pages 228-246 Edward Elgar Publishing.
    9. Pol, Eduardo & Ville, Simon, 2009. "Social innovation: Buzz word or enduring term?," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 38(6), pages 878-885, December.
    10. Faïz Gallouj & Luis Rubalcaba & Paul Windrum, 2013. "Public–private innovation networks in services (ServPPINs)," Chapters,in: Public–Private Innovation Networks in Services, chapter 1, pages 1-18 Edward Elgar Publishing.
    11. Kelvin J. Lancaster, 1966. "A New Approach to Consumer Theory," Journal of Political Economy, University of Chicago Press, vol. 74, pages 132-132.
    12. Faïz Gallouj, 1997. "Towards a neo-Schumpeterian theory of innovation in services?," Science and Public Policy, Oxford University Press, vol. 24(6), pages 405-420, December.
    13. Windrum, Paul & Garci­a-Goñi, Manuel, 2008. "A neo-Schumpeterian model of health services innovation," Research Policy, Elsevier, vol. 37(4), pages 649-672, May.
    14. Andreas Reinstaller, 2013. "An evolutionary view on social innovation and the process of economic change," WWWforEurope Working Papers series 43, WWWforEurope.
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    co-creation; social innovation; service innovation; third sector;

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