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The Role of Employment Flexibility in Enhancing the Competitiveness of Temporary Staffing Service Providers in Poland

Author

Listed:
  • Ćwiąkała, Michał
  • Baran, Dariusz
  • Wojak, Gabriela
  • Górka, Ernest
  • Czarnecki, Piotr
  • Pas, Patryk
  • Kubera, Marcin

Abstract

Purpose: This paper examines how employment flexibility, particularly through temporary staffing, enhances firms’ competitiveness. It explores impacts on efficiency, cost reduction, workforce scalability, and client satisfaction. The study provides empirical evidence from Polish companies on the strategic role of flexible employment. Design/methodology/approach: A quantitative survey was conducted among managers of Polish firms using temporary staffing services. Purposeful sampling ensured responses from those with direct experience in flexible employment. The analysis focused on efficiency, cost, responsiveness, and satisfaction outcomes. Findings: Employment flexibility significantly reduces downtime, speeds up onboarding, and lowers personnel costs. It improves workforce scalability and access to specialized skills. Flexibility also increases client satisfaction and loyalty toward staffing service providers. Practical implications: The study is limited to Polish firms and relies on self-reported survey data. Future research should include qualitative methods and sector-specific analysis. Long-term effects and leadership roles in flexible employment require further exploration. Originality/value: Companies should integrate flexibility into strategic HR planning to enhance resilience and competitiveness. Investment in onboarding and close collaboration with agencies can improve workforce outcomes. Flexible staffing strategies help manage demand peaks and boost profitability.

Suggested Citation

  • Ćwiąkała, Michał & Baran, Dariusz & Wojak, Gabriela & Górka, Ernest & Czarnecki, Piotr & Pas, Patryk & Kubera, Marcin, 2025. "The Role of Employment Flexibility in Enhancing the Competitiveness of Temporary Staffing Service Providers in Poland," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 28(2), pages 1113-1126.
    • Handle: RePEc:zbw:espost:338637
    DOI: 10.35808/ersj/4182
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    References listed on IDEAS

    as
    1. Adam Panek, 2024. "Wykorzystanie sztucznej inteligencji w procesach HR przedsiębiorstw logistycznych," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 3, pages 29-40.
    2. Lisi, Domenico & Malo, Miguel Ángel, 2017. "The impact of temporary employment on productivity : The importance of sectors' skill intensity," Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 50(1), pages 91-112.
    3. Marloes de Graaf‐Zijl & Ernest E. Berkhout, 2007. "Temporary agency work and the business cycle," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(7), pages 539-556, October.
    4. Lisi, Domenico & Malo, Miguel A., 2017. "The impact of temporary employment on productivity : The importance of sectors' skill intensity," Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 50(1), pages 91-112.
    5. Miroslava Peicheva, 2022. "Data Analysis From The Applicant Tracking System," HR and Technologies, Creative Space Association, issue 2, pages 6-15.
    6. Aleksynska, Mariya, 2018. "Temporary employment, work quality, and job satisfaction," Journal of Comparative Economics, Elsevier, vol. 46(3), pages 722-735.
    7. Marloes de Graaf‐Zijl & Ernest E. Berkhout, 2007. "Temporary agency work and the business cycle," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(7), pages 539-556, October.
    8. Lisi, Domenico & Malo, Miguel A., 2017. "The impact of temporary employment on productivity : The importance of sectors' skill intensity," Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 50(1), pages 91-112.
    9. Marloes de Graaf-Zijl & Ernest E. Berkhout, 2007. "Temporary agency work and the business cycle," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 539 - 556, October.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

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    JEL classification:

    • J21 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Force and Employment, Size, and Structure
    • J41 - Labor and Demographic Economics - - Particular Labor Markets - - - Labor Contracts
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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