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Applying Recognition Of Emotions In Speech To Extend The Impact Of Brand Slogan Research

Author

Listed:
  • Charles S Chien

    (School of Management and Development, Feng Chia University, Taiwan)

  • Wan-Chen Wang

    (School of Management and Development, Feng Chia University, Taiwan)

  • Luiz Moutinho

    (School of Business and Management, University of Glasgow, UK)

  • Yun-Maw Cheng

    (Department of Computer Science and Engineering, Tatung University, Taiwan)

  • Tsang-Long Pao

    (Department of Computer Science and Engineering, Tatung University, Taiwan)

  • Yu-Te Chen

    (Department of Computer Science and Engineering, Tatung University, Taiwan)

  • Jun-Heng Yeh

    (Department of Computer Science and Engineering, Tatung University, Taiwan)

Abstract

How brand slogans can influence and change the consumers’ perception of image of products has been a topic of great interest to marketers. However, it is a non-trivial task to evaluate how brand slogans affect their customers’ emotions and how the emotions influence the customers’ perceptions of brand images. In this paper we demonstrate the Slogan Validator to evaluate brand slogans by analyzing the speech signals from customers’ voiced slogans. It is arguably the first speech signal based analysis of brand slogans. Our intention was to evaluate whether the signal-based emotion recognition technique can complement the traditional research methodologies, such as survey research method dealing with selfreported measurements, phenomenological research based on physiological measures, and semi-structured interviews, in order to increase the overall effectiveness of advertising copy strategy. The preliminary results of the experiment show that the Slogan Validator yields high consistency with the participants’ actual perceptions of the brand slogans chosen for this research.

Suggested Citation

  • Charles S Chien & Wan-Chen Wang & Luiz Moutinho & Yun-Maw Cheng & Tsang-Long Pao & Yu-Te Chen & Jun-Heng Yeh, 2007. "Applying Recognition Of Emotions In Speech To Extend The Impact Of Brand Slogan Research," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(2), pages 115-132.
    • Handle: RePEc:pjm:journl:v:xii:y:2007:i:2:p:115-132
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    References listed on IDEAS

    as
    1. Agnès Nairn & Robert Heath & David Brandt, 2006. "Brand relationships: strengthened by emotion, weakened by attention," Post-Print hal-02311769, HAL.
    2. Richins, Marsha L, 1997. "Measuring Emotions in the Consumption Experience," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 24(2), pages 127-146, September.
    3. Babin, Barry J. & Darden, William R. & University, Louisiana State & Shreveport & Lousiana & Babin, Laurie A., 1998. "Negative Emotions in Marketing Research: Affect or Artifact?," Journal of Business Research, Elsevier, vol. 42(3), pages 271-285, July.
    4. Holbrook, Morris B & Batra, Rajeev, 1987. "Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(3), pages 404-420, December.
    5. Edell, Julie A & Burke, Marian Chapman, 1987. "The Power of Feelings in Understanding Advertising Effects," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(3), pages 421-433, December.
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    Cited by:

    1. Wan-Chen Wang & Charles Chien & Luiz Moutinho, 2015. "Do you really feel happy? Some implications of Voice Emotion Response in Mandarin Chinese," Marketing Letters, Springer, vol. 26(3), pages 391-409, September.

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