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AI integration in financial services: a systematic review of trends and regulatory challenges

Author

Listed:
  • Darko B. Vuković

    (Saint Petersburg State University
    Geographical Institute “Jovan Cvijic” SASA)

  • Senanu Dekpo-Adza

    (HSE University)

  • Stefana Matović

    (Geographical Institute “Jovan Cvijic” SASA)

Abstract

The integration of Artificial Intelligence (AI) into financial services represents a developmental shift in the industry, presenting unprecedented opportunities and challenges. This scientometric review examines the evolution of AI in finance from 1989 to 2024, analyzing its pivotal applications in credit scoring, fraud detection, digital insurance, robo-advisory services, and financial inclusion. The analysis reveals significant trends, particularly the growing adoption of machine learning, natural language processing, and blockchain technologies in reshaping financial operations and decision-making processes. The review addresses critical regulatory and ethical challenges, emphasizing the imperative for explainable AI (XAI) and robust governance frameworks to ensure transparency, fairness, and accountability in AI-driven systems. Despite rapid advancements, persistent gaps remain, the most notable of which is the lack of standardized frameworks for AI implementation across financial sectors. The findings support the need for a balanced approach that promotes innovation while addressing ethical, regulatory, and societal concerns. This comprehensive synthesis maps the trajectory of AI in finance, identifies key areas for future research, and recommends interdisciplinary collaboration to advance responsible and sustainable AI integration within the financial ecosystem.

Suggested Citation

  • Darko B. Vuković & Senanu Dekpo-Adza & Stefana Matović, 2025. "AI integration in financial services: a systematic review of trends and regulatory challenges," Palgrave Communications, Palgrave Macmillan, vol. 12(1), pages 1-29, December.
    • Handle: RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-04850-8
    DOI: 10.1057/s41599-025-04850-8
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