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A Holistic Framework of Corporate Website Favourability

Author

Listed:
  • Elena Ageeva

    (Middlesex University London
    Kazan Federal University
    Chamber of Commerce and Industry of the Republic of Tatarstan)

  • Pantea Foroudi

    (Middlesex University London)

  • T. C. Melewar

    (Middlesex University London)

  • Bang Nguyen

    (East China University of Science and Technology
    University of Southern Denmark - Syddansk Universitet)

  • Charles Dennis

    (Middlesex University London)

Abstract

This paper extends the current knowledge of corporate website favourability (CWF) by developing a comprehensive conceptual model of its influence on corporate image, corporate reputation, loyalty and identification. The paper reviews previous studies on corporate websites from the perspectives of marketing, management, corporate identity and corporate visual identity in order to inform our understanding of the antecedents and consequences of CWF. The propositions and the conceptual framework present an approach by which a corporation can design and manage a favourable corporate website. A number of important contributions are offered: first, the paper adds to the understanding of CWF; second, it discusses the antecedents of CWF by drawing upon the existing literature; third, it is beneficial for practitioners in shaping CWF strategies and fourth, it offers possible consequences of CWF and provides a framework for future testing.

Suggested Citation

  • Elena Ageeva & Pantea Foroudi & T. C. Melewar & Bang Nguyen & Charles Dennis, 2020. "A Holistic Framework of Corporate Website Favourability," Corporate Reputation Review, Palgrave Macmillan, vol. 23(3), pages 201-214, August.
    • Handle: RePEc:pal:crepre:v:23:y:2020:i:3:d:10.1057_s41299-019-00079-9
    DOI: 10.1057/s41299-019-00079-9
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    References listed on IDEAS

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