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Stakeholders’ Influence and Contribution to Social Standards Development: The Case of Multiple Stakeholder Approach to ISO 26000 Development

Listed author(s):
  • Michaela Balzarova


  • Pavel Castka


Registered author(s):

    We present an empirical investigation on how multiple stakeholders can influence and contribute to a standard development process. Based on the analysis of comments submitted by stakeholders developing ISO 26000 standard for social responsibility, we found no significant differences between the ratio of accepted and non-accepted comments among various stakeholder groups; however, we conclude that industry is the most influential stakeholder due to the volume of the comments. We also present a set of processes that stakeholders follow to influence and contribute to standards development, namely to (1) eliminate issues that are controversial and undesirable; (2) link and integrate the standard into a network of other documents and ISO standards; (3) seek consensus by highlighting areas for further dialogue or by addressing their exclusion from the standards development, (4) reinforce issues that are important; and (5) improve the content of the new standard. In conclusion, we provide a set of propositions about multi-stakeholder standards development and compare multi-stakeholder involvement in standards developed through a new committee established in existing standards setting organization [i.e., Committees within the International Organization for Standardization (ISO)] and through new standards setting organizations established for one specific task (i.e., Forest Stewardship Council). We envisage that our study will be a useful platform to monitor and evaluate future developments of ISO 26000 and other multi-stakeholder standards. Copyright Springer Science+Business Media B.V. 2012

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    Article provided by Springer in its journal Journal of Business Ethics.

    Volume (Year): 111 (2012)
    Issue (Month): 2 (December)
    Pages: 265-279

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    Handle: RePEc:kap:jbuset:v:111:y:2012:i:2:p:265-279
    DOI: 10.1007/s10551-012-1206-9
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    1. Eric Neumayer & Richard Perkins, 2005. "Uneven geographies of organizational practice: explaining the cross-national transfer and diffusion of ISO 9000," LSE Research Online Documents on Economics 16271, London School of Economics and Political Science, LSE Library.
    2. Frédérique Déjean & Jean-Pascal Gond & Bernard Leca, 2004. "Measuring the unmeasured : An institutional entrepreneur strategy in an emerging industry," Post-Print halshs-00151270, HAL.
    3. repec:dau:papers:123456789/1478 is not listed on IDEAS
    4. Richardson, Alan J., 2009. "Regulatory networks for accounting and auditing standards: A social network analysis of Canadian and international standard-setting," Accounting, Organizations and Society, Elsevier, vol. 34(5), pages 571-588, July.
    5. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
    6. Perry James & Nöelke Andreas, 2005. "International Accounting Standard Setting: A Network Approach," Business and Politics, De Gruyter, vol. 7(3), pages 1-34, December.
    7. Perry, James & Nöelke, Andreas, 2005. "International Accounting Standard Setting: A Network Approach," Business and Politics, Cambridge University Press, vol. 7(03), pages 1-32, December.
    8. Castka, Pavel & Balzarova, Michaela A., 2008. "ISO 26000 and supply chains--On the diffusion of the social responsibility standard," International Journal of Production Economics, Elsevier, vol. 111(2), pages 274-286, February.
    9. Castka, Pavel & Balzarova, Michaela A., 2008. "The impact of ISO 9000 and ISO 14000 on standardisation of social responsibility--an inside perspective," International Journal of Production Economics, Elsevier, vol. 113(1), pages 74-87, May.
    10. Finnemore, Martha, 1996. "Norms, culture, and world politics: insights from sociology's institutionalism," International Organization, Cambridge University Press, vol. 50(02), pages 325-347, March.
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