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Toward New Metrics for Net-Enhanced Organizations

Author

Listed:
  • Detmar W. Straub

    (Georgia State University, Robinson College of Business, Computer Information Systems Department and Electronic Commerce Institute, Atlanta, Georgia 30302-4015)

  • Donna L. Hoffman

    (Vanderbilt University, 2201 West End Avenue, Nashville, Tennessee 37235)

  • Bruce W. Weber

    (Baruch College, City University of New York, Computer Information Systems Department, Box E-0435, Room 11-244, 55 LEX Building, 1 Bernard Baruch Way, New York, New York 10010)

  • Charles Steinfield

    (Michigan State University, Department of Telecommunication, Room 436, Communication Arts Building, East Lansing, Michigan 48824-1212)

Abstract

Metrics are sine qua non for solid research, and scientific metrics have now been advanced with new approaches in the arena of Net-enablement (NE), otherwise known as e-commerce. Questions that likely require additional attention include: (1) Where/what is the real value in substituting information for physical processes?, (2) which NE systems effectively support end-to-end fulfillment?, and (3) when should a Net-enabled organization share information? With respect to extant studies in Net-enhancement, the field has been advanced in three methodological dimensions. Multiple methods have been used to validate measures. Approaches to metrics using archival/secondary data have also been initiated. Finally, strong external validity has been established through large scale data gathering.

Suggested Citation

  • Detmar W. Straub & Donna L. Hoffman & Bruce W. Weber & Charles Steinfield, 2002. "Toward New Metrics for Net-Enhanced Organizations," Information Systems Research, INFORMS, vol. 13(3), pages 227-238, September.
    • Handle: RePEc:inm:orisre:v:13:y:2002:i:3:p:227-238
    DOI: 10.1287/isre.13.3.227.80
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    2. Kevin Zhu & Kenneth L. Kraemer, 2005. "Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry," Information Systems Research, INFORMS, vol. 16(1), pages 61-84, March.
    3. Kyu Kim, Kyung & Yul Ryoo, Sung & Dug Jung, Myung, 2011. "Inter-organizational information systems visibility in buyer-supplier relationships: The case of telecommunication equipment component manufacturing industry," Omega, Elsevier, vol. 39(6), pages 667-676, December.
    4. Rosli Mohamad, 2013. "The Extent of E-Business Usage and Perceived Cumulative Benefits: A Survey on Small and Me-dium-Sized Enterprises," Information Management and Business Review, AMH International, vol. 5(1), pages 13-19.
    5. Mohammad Al-Nasser & Rushami Zien Yusoff & Rabiul Islam & Abdullah ALNasser, 2013. "Cultural Differences Identification and its Effect on E-Service Quality Perception," American Journal of Economics and Business Administration, Science Publications, vol. 5(2), pages 74-83, December.
    6. Jason Kuruzovich & Siva Viswanathan & Ritu Agarwal & Sanjay Gosain & Scott Weitzman, 2008. "Marketspace or Marketplace? Online Information Search and Channel Outcomes in Auto Retailing," Information Systems Research, INFORMS, vol. 19(2), pages 182-201, June.
    7. Sharp, J.A., 2007. "Evaluating the effect of sourcing decisions on e-commerce process operations risk," European Journal of Operational Research, Elsevier, vol. 180(2), pages 815-833, July.
    8. G. N. Kenyon & M. Goldsmith & B. D. Neureuther & D. Zhou, 2018. "Improving the return on investment in ports: opportunities in data management," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 20(4), pages 514-530, December.

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