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Toward New Metrics for Net-Enhanced Organizations


  • Detmar W. Straub

    () (Georgia State University, Robinson College of Business, Computer Information Systems Department and Electronic Commerce Institute, Atlanta, Georgia 30302-4015)

  • Donna L. Hoffman

    () (Vanderbilt University, 2201 West End Avenue, Nashville, Tennessee 37235)

  • Bruce W. Weber

    () (Baruch College, City University of New York, Computer Information Systems Department, Box E-0435, Room 11-244, 55 LEX Building, 1 Bernard Baruch Way, New York, New York 10010)

  • Charles Steinfield

    () (Michigan State University, Department of Telecommunication, Room 436, Communication Arts Building, East Lansing, Michigan 48824-1212)


Metrics are sine qua non for solid research, and scientific metrics have now been advanced with new approaches in the arena of Net-enablement (NE), otherwise known as e-commerce. Questions that likely require additional attention include: (1) Where/what is the real value in substituting information for physical processes?, (2) which NE systems effectively support end-to-end fulfillment?, and (3) when should a Net-enabled organization share information? With respect to extant studies in Net-enhancement, the field has been advanced in three methodological dimensions. Multiple methods have been used to validate measures. Approaches to metrics using archival/secondary data have also been initiated. Finally, strong external validity has been established through large scale data gathering.

Suggested Citation

  • Detmar W. Straub & Donna L. Hoffman & Bruce W. Weber & Charles Steinfield, 2002. "Toward New Metrics for Net-Enhanced Organizations," Information Systems Research, INFORMS, vol. 13(3), pages 227-238, September.
  • Handle: RePEc:inm:orisre:v:13:y:2002:i:3:p:227-238

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