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People Skills: Building Analytics Decision Models That Managers Use—A Change Management Perspective

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  • Robert E. Levasseur

    (Walden University, St. Augustine, Florida 32084)

Abstract

This is another in a series of articles about some of the most effective models, methods, and processes of organization development (OD), also known as change management, a discipline that offers much to professionals intent on solving real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions. This article examines the increasingly important issue of how to develop prescriptive analytical models, particularly decision support models, that managers will use; suggests that classic operations research and management science model-building principles developed by John Little in the 1960s and 1970s are still applicable today; and examines why they work, based on fundamental principles of OD/change management developed by Kurt Lewin.

Suggested Citation

  • Robert E. Levasseur, 2015. "People Skills: Building Analytics Decision Models That Managers Use—A Change Management Perspective," Interfaces, INFORMS, vol. 45(4), pages 363-364, August.
    • Handle: RePEc:inm:orinte:v:45:y:2015:i:4:p:363-364
    DOI: 10.1287/inte.2015.0798
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    References listed on IDEAS

    as
    1. Robert E. Levasseur, 2010. "People Skills: Ensuring Project Success---A Change Management Perspective," Interfaces, INFORMS, vol. 40(2), pages 159-162, April.
    2. John D. C. Little, 1970. "Models and Managers: The Concept of a Decision Calculus," Management Science, INFORMS, vol. 16(8), pages 466-485, April.
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    Cited by:

    1. Diana Sánchez-Partida & Rodolfo Rodríguez-Méndez & José Luis Martínez-Flores & Santiago-Omar Caballero-Morales, 2018. "Implementation of Continuous Flow in the Cabinet Process at the Schneider Electric Plant in Tlaxcala, Mexico," Interfaces, INFORMS, vol. 48(6), pages 566-577, November.
    2. B. Gerasimov N. & K. Gerasimov B. & Б. Герасимов Н. & К. Герасимов Б., 2018. "Инструменты обеспечения технологий решения задач управления организации // Tools for Providing Technologies to Solve Organizational Management Problems," Управленческие науки // Management Science, ФГОБУВО Финансовый университет при Правительстве Российской Федерации // Financial University under The Government of Russian Federation, vol. 8(1), pages 82-89.
    3. Mitchell A. Millstein & James F. Campbell, 2018. "Total Hockey Optimizes Omnichannel Facility Locations," Interfaces, INFORMS, vol. 48(4), pages 340-356, August.

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