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The Effects of Employee Learning, Knowledge, Benefits, and Satisfaction on Employee Performance and Career Growth in the Hospitality Industry

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  • Chanin Yoopetch

    (College of Management, Mahidol University, Bangkok 10400, Thailand)

  • Suthep Nimsai

    (College of Management, Mahidol University, Bangkok 10400, Thailand)

  • Boonying Kongarchapatara

    (College of Management, Mahidol University, Bangkok 10400, Thailand)

Abstract

The service industry is considered one of the fastest growing industries in the world, especially in the context of developing countries with economies which rely on tourism sectors as the drivers for economic growth. The development of human resources can directly support the expansion of this industry. The aim of the current study was to investigate the relationships among factors at the employee level, including employee learning and knowledge. Furthermore, this study aimed to analyze the relationships among several determinants (e.g., employee satisfaction) and the influence of those relationships on employee performance and the growth of human resources careers in the context of the hospitality industry. Data were collected from 608 employees in three sectors of the service industry: airlines, hotels, and spas. The results indicated that employee learning, employee knowledge, and employee satisfaction were influential factors for employee performance. In addition, employee benefits and employee creativity showed significant effects on employee satisfaction. Furthermore, employee performance showed a significant positive effect on career growth. The implications of the current research for practitioners are also provided, and directions for further research are discussed in greater detail.

Suggested Citation

  • Chanin Yoopetch & Suthep Nimsai & Boonying Kongarchapatara, 2021. "The Effects of Employee Learning, Knowledge, Benefits, and Satisfaction on Employee Performance and Career Growth in the Hospitality Industry," Sustainability, MDPI, vol. 13(8), pages 1-14, April.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:8:p:4101-:d:531471
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    Cited by:

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    2. Rafael Robina-Ramírez & Francisco Javier Castellano-Álvarez & Paulo Ferreira & Luís Loures, 2025. "Tourism Development in Rural Border Territories: A “ Phronetic ” Approach to Threats and Opportunities," Agriculture, MDPI, vol. 15(5), pages 1-20, February.
    3. Hyeon Kang & Fan Meng & Hyung Jong Na, 2025. "Evaluating the Current and Future of Corporation and Hotel Industry Performance by Analyzing CEO Messages Using the SBSC Framework Assessment," Sustainability, MDPI, vol. 17(5), pages 1-37, February.
    4. Meng-Jun Hsu & Ming-Chia Hsieh & Emmanuel Kwame Opoku, 2022. "Knowledge Co-Creation during the COVID-19 Pandemic: A Dual-Regulated Learning Model in Virtual Hospitality Communities," Sustainability, MDPI, vol. 14(8), pages 1-18, April.
    5. Helena Manger, 2025. "Benefits and Employees’ Work Effort: An Empirical Analysis of Non-monetary Incentives," SOEPpapers on Multidisciplinary Panel Data Research 1228, DIW Berlin, The German Socio-Economic Panel (SOEP).
    6. Sergio Camisón-Haba & José Antonio Clemente-Almendros & Tomás Gonzalez-Cruz, 2024. "Connecting Human and Information Resources in the Generation of Competitive Advantage," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 19262-19293, December.
    7. Andreea Barbu & Gheorghe Militaru & Dana Corina Deselnicu & Ştefan-Alexandru Catană, 2021. "Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania," Sustainability, MDPI, vol. 13(19), pages 1-20, October.
    8. Herman Mahendra Abeykoon, 2025. "Exploring Collaborative Marketing Strategies for Sustainable Growth in Tea Tourism: A Systematic Literature Review," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 37(1), pages 53-71.

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