IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i8p4664-d793236.html
   My bibliography  Save this article

Knowledge Co-Creation during the COVID-19 Pandemic: A Dual-Regulated Learning Model in Virtual Hospitality Communities

Author

Listed:
  • Meng-Jun Hsu

    (Department of Hotel Management, National Kaohsiung University of Hospitality and Tourism, Kaohsiung City 81271, Taiwan)

  • Ming-Chia Hsieh

    (Department of Marketing and Logistics Management, Far East University, Tainan City 74448, Taiwan)

  • Emmanuel Kwame Opoku

    (School of Social Sciences Research Centre for Research on Employment, Work and the Professions-Heriot-Watt University, Edinburgh TD1 3HE, UK)

Abstract

The evolution of the internet has increased the development of virtual communities. This has created an enabling environment for hospitality industry owners to interact, share and exchange information and ideas virtually. The COVID-19 pandemic has been a further catalyst in the dramatic expansion of virtual communities. This study aims to fill the gap by investigating the adoption of professional knowledge by the hospitality industry during the COVID-19 pandemic. Employing a sample of 285 members, this study found that self- and socially regulated learning affects knowledge adoption outcomes. In addition, technological innovation and benefits affect self- and socially regulated learning. These findings allow us to provide theoretical and practical implications.

Suggested Citation

  • Meng-Jun Hsu & Ming-Chia Hsieh & Emmanuel Kwame Opoku, 2022. "Knowledge Co-Creation during the COVID-19 Pandemic: A Dual-Regulated Learning Model in Virtual Hospitality Communities," Sustainability, MDPI, vol. 14(8), pages 1-18, April.
  • Handle: RePEc:gam:jsusta:v:14:y:2022:i:8:p:4664-:d:793236
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/8/4664/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/14/8/4664/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sun-Joo Chung & Lee-Jin Choi, 2021. "The Development of Sustainable Assessment during the COVID-19 Pandemic: The Case of the English Language Program in South Korea," Sustainability, MDPI, vol. 13(8), pages 1-13, April.
    2. Léo-Paul Dana & Aidin Salamzadeh & Samira Mortazavi & Morteza Hadizadeh, 2022. "Investigating the Impact of International Markets and New Digital Technologies on Business Innovation in Emerging Markets," Sustainability, MDPI, vol. 14(2), pages 1-15, January.
    3. Kent D. Miller & Frances Fabian & Shu‐Jou Lin, 2009. "Strategies for online communities," Strategic Management Journal, Wiley Blackwell, vol. 30(3), pages 305-322, March.
    4. Abhay Nath Mishra & Ritu Agarwal, 2010. "Technological Frames, Organizational Capabilities, and IT Use: An Empirical Investigation of Electronic Procurement," Information Systems Research, INFORMS, vol. 21(2), pages 249-270, June.
    5. Ulrike Gretzel & Matthias Fuchs & Rodolfo Baggio & Wolfram Hoepken & Rob Law & Julia Neidhardt & Juho Pesonen & Markus Zanker & Zheng Xiang, 2020. "e-Tourism beyond COVID-19: a call for transformative research," Information Technology & Tourism, Springer, vol. 22(2), pages 187-203, June.
    6. Chou, Shih-Wei & Hsu, Chia-Shiang, 2018. "An empirical investigation on knowledge use in virtual communities–A relationship development perspective," International Journal of Information Management, Elsevier, vol. 38(1), pages 243-255.
    7. Gerard George & Karim R. Lakhani & Phanish Puranam, 2020. "What has changed? The Impact of Covid Pandemic on the Technology and Innovation Management Research Agenda," Journal of Management Studies, Wiley Blackwell, vol. 57(8), pages 1754-1758, December.
    8. Alexandra Durcikova & Kelly J. Fadel & Brian S. Butler & Dennis F. Galletta, 2011. "Research Note ---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access," Information Systems Research, INFORMS, vol. 22(4), pages 855-866, December.
    9. Tobias Stucki & Martin Woerter, 2022. "Operating Successfully on a New Technological Path: The Effect of External Search," Sustainability, MDPI, vol. 14(2), pages 1-31, January.
    10. Chen, Chung-Jen & Huang, Jing-Wen, 2007. "How organizational climate and structure affect knowledge management—The social interaction perspective," International Journal of Information Management, Elsevier, vol. 27(2), pages 104-118.
    11. Shih-Wei Chou & Chia-Shiang Hsu, 2016. "Understanding online repurchase intention: social exchange theory and shopping habit," Information Systems and e-Business Management, Springer, vol. 14(1), pages 19-45, February.
    12. Paulo Lopes Henriques & Pedro Verga Matos & Helena Mateus Jerónimo, 2022. "Eager to Develop Sustainable Business Ideas? Assessment through a New Business Plan (BP4S Model)," Sustainability, MDPI, vol. 14(2), pages 1-15, January.
    13. Chanin Yoopetch & Suthep Nimsai & Boonying Kongarchapatara, 2021. "The Effects of Employee Learning, Knowledge, Benefits, and Satisfaction on Employee Performance and Career Growth in the Hospitality Industry," Sustainability, MDPI, vol. 13(8), pages 1-14, April.
    14. Wynne W. Chin & Barbara L. Marcolin & Peter R. Newsted, 2003. "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study," Information Systems Research, INFORMS, vol. 14(2), pages 189-217, June.
    15. Xinshu Zhao & John G. Lynch & Qimei Chen, 2010. "Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 37(2), pages 197-206, August.
    16. Naser Zamani & Fatemeh Kazemi & Ehsan Masoomi, 2021. "Determinants of entrepreneurial knowledge and information sharing in professional virtual learning communities created using mobile messaging apps," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 11(1), pages 113-127, December.
    17. Rodrigo Goyannes Gusmão Caiado & Luiz Felipe Scavarda & Bruno Duarte Azevedo & Daniel Luiz de Mattos Nascimento & Osvaldo Luiz Gonçalves Quelhas, 2022. "Challenges and Benefits of Sustainable Industry 4.0 for Operations and Supply Chain Management—A Framework Headed toward the 2030 Agenda," Sustainability, MDPI, vol. 14(2), pages 1-26, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Xuan Wei & Ranran Liu & Wei Chen, 2022. "How the COVID-19 Pandemic Impacts Green Inventions: Evidence from a Quasi-Natural Experiment in China," Sustainability, MDPI, vol. 14(16), pages 1-15, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhijian Bai & Yang Zhang, 2021. "Sustainability of Ski Tourism in China: An Integrated Model of Skiing Tourists’ Willingness to Pay for Environmental Protection," Sustainability, MDPI, vol. 13(16), pages 1-16, August.
    2. Linder, Christian & Seidenstricker, Sven, 2018. "How does a component from a supplier with high reputation for product innovation improve the perception of a final offering? A process perspective," European Management Journal, Elsevier, vol. 36(2), pages 288-299.
    3. Yuan, Yang & Feng, Bo & Lai, Fujun & Collins, Brian J., 2018. "The role of trust, commitment, and learning orientation on logistic service effectiveness," Journal of Business Research, Elsevier, vol. 93(C), pages 37-50.
    4. Hsieh, Jung-Kuei & Hsieh, Yi-Ching & Chiu, Hung-Chang & Yang, Ya-Ru, 2014. "Customer Response to Web Site Atmospherics: Task-relevant Cues, Situational Involvement and PAD," Journal of Interactive Marketing, Elsevier, vol. 28(3), pages 225-236.
    5. Alyahya, Mansour & Agag, Gomaa & Aliedan, Meqbel & Abdelmoety, Ziad H., 2023. "A cross-cultural investigation of the relationship between eco-innovation and customers boycott behaviour," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    6. Ana Lanero & José-Luis Vázquez & César Sahelices-Pinto, 2020. "Heuristic Thinking and Credibility of Organic Advertising Claims: The Role of Knowledge and Motivations," Sustainability, MDPI, vol. 12(21), pages 1-19, October.
    7. Ridhya Goyal & Gurvinder Kaur, 2023. "Identifying the impact of employer branding in the retention of nurses: the mediating role of organizational culture and career development," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-10, December.
    8. Lee, Voon-Hsien & Ooi, Keng-Boon & Chong, Alain Yee-Loong & Sohal, Amrik, 2018. "The effects of supply chain management on technological innovation: The mediating role of guanxi," International Journal of Production Economics, Elsevier, vol. 205(C), pages 15-29.
    9. Jinyoung Min & Junyeong Lee & Sunghan Ryu & Heeseok Lee, 2022. "The effects of interaction between team climates and KMS value perception on knowledge activities: a multilevel socio-technical systems approach," Information Technology and Management, Springer, vol. 23(1), pages 1-21, March.
    10. Chou, Shih-Wei & Hsu, Chia-Shiang, 2018. "An empirical investigation on knowledge use in virtual communities–A relationship development perspective," International Journal of Information Management, Elsevier, vol. 38(1), pages 243-255.
    11. Omar S. Itani & Nawar N. Chaker, 2022. "Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate," Journal of Business Ethics, Springer, vol. 181(4), pages 847-871, December.
    12. Guo, Yuanyuan & Zhang, Kexin & Wang, Chaoyou, 2022. "Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    13. Korzynski, Pawel & Mazurek, Grzegorz & Haenlein, Michael, 2020. "Leveraging employees as spokespeople in your HR strategy: How company-related employee posts on social media can help firms to attract new talent," European Management Journal, Elsevier, vol. 38(1), pages 204-212.
    14. Salim, Taghreed Abu & El Barachi, May & Mohamed, Ahmed Alfatih D. & Halstead, Susanne & Babreak, Nasser, 2022. "The mediator and moderator roles of perceived cost on the relationship between organizational readiness and the intention to adopt blockchain technology," Technology in Society, Elsevier, vol. 71(C).
    15. Fuyong Lu & Xintao Wang & Xian Huang, 2023. "Counseling for Health: How Psychological Distance Influences Continuance Intention towards Mobile Medical Consultation," IJERPH, MDPI, vol. 20(3), pages 1-21, January.
    16. Nagwan AlQershi & Zakaria Bin Abas & Sany Sanuri Mohd Mokhtar, 2019. "THE MEDIATING EFFECT OF HUMAN CAPITAL ON THE RELATIONSHIP BETWEEN STRATEGIC INNOVATION AND THE PERFORMANCE OF MANUFACTURING SMEs IN YEMEN," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 10(1).
    17. Chai, Sangmi & Kim, Minkyun, 2012. "A socio-technical approach to knowledge contribution behavior: An empirical investigation of social networking sites users," International Journal of Information Management, Elsevier, vol. 32(2), pages 118-126.
    18. Taslima Jannat & Syed Shah Alam & Yi-Hui Ho & Nor Asiah Omar & Chieh-Yu Lin, 2022. "Can Corporate Ethics Programs Reduce Unethical Behavior? Threat Appraisal or Coping Appraisal," Journal of Business Ethics, Springer, vol. 176(1), pages 37-53, February.
    19. Jin, Chenglin & Liu, Along & Liu, Hefu & Gu, Jibao & Shao, Meng, 2022. "How business model design drives innovation performance: The roles of product innovation capabilities and technological turbulence," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    20. Nabil Hasan Al-Kumaim & Muhammad Salman Shabbir & Salman Alfarisi & Siti Hasnah Hassan & Abdulsalam K. Alhazmi & Sanil S. Hishan & Samer Al-Shami & Nadhmi A. Gazem & Fathey Mohammed & Hussein Mohammed, 2021. "Fostering a Clean and Sustainable Environment through Green Product Purchasing Behavior: Insights from Malaysian Consumers’ Perspective," Sustainability, MDPI, vol. 13(22), pages 1-17, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:8:p:4664-:d:793236. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.