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Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania

Author

Listed:
  • Andreea Barbu

    (Faculty of Entrepreneurship, Business Engineering and Management, University Politehnica of Bucharest, 060042 Bucharest, Romania)

  • Gheorghe Militaru

    (Faculty of Entrepreneurship, Business Engineering and Management, University Politehnica of Bucharest, 060042 Bucharest, Romania)

  • Dana Corina Deselnicu

    (Faculty of Entrepreneurship, Business Engineering and Management, University Politehnica of Bucharest, 060042 Bucharest, Romania)

  • Ştefan-Alexandru Catană

    (Faculty of Business and Administration, University of Bucharest, 030018 Bucharest, Romania)

Abstract

The recent preoccupations of companies are quite varied, but most of them have the same objective—the improvement of organizational performance. The service area is a very popular one among individual clients or legal entities, the latter having many more interactions with companies in the IT area following the COVID-19 pandemic. The objective of this paper is to determine the factors that contribute to improving the organizational performance of IT service companies. The study involves exploratory, quantitative research that analyzes the perceptions of employees in the Romanian IT sector regarding the performance of their companies, as well as the key success factors that enable its achievement. The results indicate that organizational culture, organizational innovation level, service quality, and employee skills are some of the most important variables that can influence the organizational performance of Romanian IT service providers, thus contributing to their economic sustainability. Moreover, in this field, entrepreneurs should be more concerned about developing employees’ skills and improving their satisfaction, as they are one of the key resources for a sustainable business in the IT industry.

Suggested Citation

  • Andreea Barbu & Gheorghe Militaru & Dana Corina Deselnicu & Ştefan-Alexandru Catană, 2021. "Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania," Sustainability, MDPI, vol. 13(19), pages 1-20, October.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:19:p:10996-:d:649549
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    References listed on IDEAS

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    Cited by:

    1. Sorin-George TOMA & Ştefan-Alexandru CATANĂ, 2021. "Innovative Entrepreneurship In The Business Of Electronics: The Case Of Samsung Company," Network Intelligence Studies, Romanian Foundation for Business Intelligence, Editorial Department, issue 18, pages 131-135, December.
    2. Stefan-Alexandru Catana & Sorin-George Toma & Catalin Gradinaru, 2021. "Larry Page and Internet Entrepreneurship," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 239-243, December.

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