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Total Quality Management

In: From Total Quality Control to Lean Six Sigma

Author

Listed:
  • Andrea Chiarini

    (Chiarini & Associates)

Abstract

As previously discussed, Japanese companies have developed TQC mainly using the teachings of Ishikawa, Deming and Juran. Feigenbuam was the first to use the term TQC but he started introducing differences between American and Japanese TQC; these differences have been extended by TQM.

Suggested Citation

  • Andrea Chiarini, 2012. "Total Quality Management," SpringerBriefs in Business, in: From Total Quality Control to Lean Six Sigma, edition 127, chapter 0, pages 17-21, Springer.
    • Handle: RePEc:spr:spbrcp:978-88-470-2658-2_6
    DOI: 10.1007/978-88-470-2658-2_6
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    Cited by:

    1. Andreea Barbu & Gheorghe Militaru & Dana Corina Deselnicu & Ştefan-Alexandru Catană, 2021. "Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania," Sustainability, MDPI, vol. 13(19), pages 1-20, October.
    2. Liviu ILIES & Horatiu Catalin SALAGEAN & Florin ESTEFAN, 2015. "The Impact Of Quality Culture On Customer Relationship. Empirical Study In The Industrial Companies From The North-West Of Romania," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 758-766, November.

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