IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v11y2019i14p3987-d250872.html
   My bibliography  Save this article

Personality Types as Moderators of the Acceptance of Information Technologies in Organizations: A Multi-Group Analysis in PLS-SEM

Author

Listed:
  • Patricio Ramírez-Correa

    (School of Engineering, Universidad Católica del Norte, Larrondo, Coquimbo 1780000, Chile)

  • Elizabeth E. Grandón

    (Department of Information Systems, Universidad del Bío-Bío, Avda, Collao, Concepción 4030000, Chile)

  • Jorge Alfaro-Pérez

    (School of Engineering, Universidad Católica del Norte, Larrondo, Coquimbo 1780000, Chile)

  • Giselle Painén-Aravena

    (School of Engineering, Universidad Católica del Norte, Larrondo, Coquimbo 1780000, Chile)

Abstract

This study aims to examine the influence of personality types on the acceptance of information technologies at work. Based on the model of the five dominant personality traits and the unified theory of acceptance and use of technology, 155 users of Enterprise Resource Planning systems were examined in two Chilean organizations. A cluster analysis applied to personality traits identified three different types of personalities. Subsequently, a multi-group analysis in Partial Least Squares of the technology acceptance model detected statistically significant differences among these types of personalities. Specifically, although for all personality types, the intention to use technology is explained in more than 60 percent, the strength of the antecedent variables changes radically depending on the type of personality. These findings indicate that personality type plays an essential role as a moderator of technology acceptance at work. This study is one of the first attempts where personality types, instead of specific personality traits, have been associated with technology acceptance models. In it, we performed an analysis of statistically significant differences among the types. Its practical implications are to identify the personality type of employees and adapt the implementation of innovations accordingly. This can help organizations to implement technology successfully, which, in turn, contributes to their sustainability.

Suggested Citation

  • Patricio Ramírez-Correa & Elizabeth E. Grandón & Jorge Alfaro-Pérez & Giselle Painén-Aravena, 2019. "Personality Types as Moderators of the Acceptance of Information Technologies in Organizations: A Multi-Group Analysis in PLS-SEM," Sustainability, MDPI, vol. 11(14), pages 1-15, July.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3987-:d:250872
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/11/14/3987/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/11/14/3987/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Junmin Lee & Keungoui Kim & Hyunha Shin & Junseok Hwang, 2018. "Acceptance Factors of Appropriate Technology: Case of Water Purification Systems in Binh Dinh, Vietnam," Sustainability, MDPI, vol. 10(7), pages 1-20, June.
    2. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    3. Robert W. Zmud, 1979. "Individual Differences and MIS Success: A Review of the Empirical Literature," Management Science, INFORMS, vol. 25(10), pages 966-979, October.
    4. Martin Gerlach & Beatrice Farb & William Revelle & Luís A. Nunes Amaral, 2018. "A robust data-driven approach identifies four personality types across four large data sets," Nature Human Behaviour, Nature, vol. 2(10), pages 735-742, October.
    5. Michal Pohludka & Hana Stverkova & Beata Ślusarczyk, 2018. "Implementation and Unification of the ERP System in a Global Company as a Strategic Decision for Sustainable Entrepreneurship," Sustainability, MDPI, vol. 10(8), pages 1-16, August.
    6. Chia-Ying Li, 2016. "Understanding University Students' System Acceptance Behavior: The Roles of Personality Trait and Subjective Norms," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 12(3), pages 106-125, July.
    7. Sarv Devaraj & Robert F. Easley & J. Michael Crant, 2008. "Research Note ---How Does Personality Matter? Relating the Five-Factor Model to Technology Acceptance and Use," Information Systems Research, INFORMS, vol. 19(1), pages 93-105, March.
    8. Kwang O. Park, 2018. "The Relationship between BPR Strategy and Change Management for the Sustainable Implementation of ERP: An Information Orientation Perspective," Sustainability, MDPI, vol. 10(9), pages 1-17, August.
    9. Ramon Palau-Saumell & Santiago Forgas-Coll & Javier Sánchez-García & Emilio Robres, 2019. "User Acceptance of Mobile Apps for Restaurants: An Expanded and Extended UTAUT-2," Sustainability, MDPI, vol. 11(4), pages 1-24, February.
    10. Arthur Jin Lin & Hai-Yen Chang, 2019. "Business Sustainability Performance Evaluation for Taiwanese Banks—A Hybrid Multiple-Criteria Decision-Making Approach," Sustainability, MDPI, vol. 11(8), pages 1-26, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Weiwen Wang & Jian Gong & Ying Wang & Yang Shen, 2022. "The Causal Pathway of Rural Human Settlement, Livelihood Capital, and Agricultural Land Transfer Decision-Making: Is It Regional Consistency?," Land, MDPI, vol. 11(7), pages 1-24, July.
    2. Lenel, Friederike & Priebe, Jan & Satriawan, Elan & Syamsulhakim, Ekki, 2022. "Can mHealth campaigns improve CCT outcomes? Experimental evidence from sms-nudges in Indonesia," Journal of Health Economics, Elsevier, vol. 86(C).
    3. Kashif Farhat & Wajeeha Aslam & Imtiaz Arif & Zohaib Ahmed, 2022. "Does the Dark Side of Personality Traits Explain Compulsive Smartphone Use of Higher Education Students? The Interaction Effect of Dark Side of Personality with Desirability and Feasibility of Smartph," IIM Kozhikode Society & Management Review, , vol. 11(1), pages 62-74, January.
    4. Shailesh Pandita & Surabhi Koul & Hari Govind Mishra, 2021. "Acceptance of Ride-sharing in India:Empirical Evidence from the UTAUT Model," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 20(2), pages 93-117, September.
    5. Patricio Ramírez-Correa & Ari Mariano-Melo & Jorge Alfaro-Pérez, 2019. "Predicting and Explaining the Acceptance of Social Video Platforms for Learning: The Case of Brazilian YouTube Users," Sustainability, MDPI, vol. 11(24), pages 1-11, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gary Cokins & Ionica Oncioiu & Mirela Cătălina Türkeș & Dan Ioan Topor & Sorinel Căpuşneanu & Carmen Adina Paștiu & Delia Deliu & Alina Nicoleta Solovăstru, 2020. "Intention to Use Accounting Platforms in Romania: A Quantitative Study on Sustainability and Social Influence," Sustainability, MDPI, vol. 12(15), pages 1-17, July.
    2. Xinlu Wen & Marios Sotiriadis & Shiwei Shen, 2023. "Determining the Key Drivers for the Acceptance and Usage of AR and VR in Cultural Heritage Monuments," Sustainability, MDPI, vol. 15(5), pages 1-24, February.
    3. Guych Nuryyev & Yu-Ping Wang & Jennet Achyldurdyyeva & Bih-Shiaw Jaw & Yi-Shien Yeh & Hsien-Tang Lin & Li-Fan Wu, 2020. "Blockchain Technology Adoption Behavior and Sustainability of the Business in Tourism and Hospitality SMEs: An Empirical Study," Sustainability, MDPI, vol. 12(3), pages 1-21, February.
    4. Tetiana Vlasenko & Anatolii Hatsko & Tetiana Larina & Yevhen Hryn & Dalia Streimikiene & Tomas Balezentis, 2019. "Fuzzy Evaluation of Change Management Processes in the Context of Enterprise Sustainability," Sustainability, MDPI, vol. 11(22), pages 1-11, November.
    5. Xin Lin & RunZe Wu & Yong-Taek Lim & Jieping Han & Shih-Chih Chen, 2019. "Understanding the Sustainable Usage Intention of Mobile Payment Technology in Korea: Cross-Countries Comparison of Chinese and Korean Users," Sustainability, MDPI, vol. 11(19), pages 1-23, October.
    6. Vanduy Tran & Shengchuan Zhao & El Bachir Diop & Weiya Song, 2019. "Travelers’ Acceptance of Electric Carsharing Systems in Developing Countries: The Case of China," Sustainability, MDPI, vol. 11(19), pages 1-22, September.
    7. Swapan Kumar Saha & Guijun Zhuang & Sihan Li, 2020. "Will Consumers Pay More for Efficient Delivery? An Empirical Study of What Affects E-Customers’ Satisfaction and Willingness to Pay on Online Shopping in Bangladesh," Sustainability, MDPI, vol. 12(3), pages 1-22, February.
    8. Raul Oltra-Badenes & Hermenegildo Gil-Gomez & Vicente Guerola-Navarro & Pau Vicedo, 2019. "Is It Possible to Manage the Product Recovery Processes in an ERP? Analysis of Functional Needs," Sustainability, MDPI, vol. 11(16), pages 1-16, August.
    9. Lorenz Graf-Vlachy & Katharina Buhtz & Andreas König, 2018. "Social influence in technology adoption: taking stock and moving forward," Management Review Quarterly, Springer, vol. 68(1), pages 37-76, February.
    10. Ameen, Nisreen & Shah, Mahmood Hussain & Sims, Julian & Choudrie, Jyoti & Willis, Robert, 2020. "Are there peas in a pod when considering mobile phone and mobile applications use: A quantitative study," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    11. Massoud Moslehpour & Van Kien Pham & Wing-Keung Wong & İsmail Bilgiçli, 2018. "e-Purchase Intention of Taiwanese Consumers: Sustainable Mediation of Perceived Usefulness and Perceived Ease of Use," Sustainability, MDPI, vol. 10(1), pages 1-17, January.
    12. Se-Joon Hong & Kar Yan Tam, 2006. "Understanding the Adoption of Multipurpose Information Appliances: The Case of Mobile Data Services," Information Systems Research, INFORMS, vol. 17(2), pages 162-179, June.
    13. Santiago Forgas-Coll & Ruben Huertas-Garcia & Antonio Andriella & Guillem Alenyà, 2022. "The effects of gender and personality of robot assistants on customers’ acceptance of their service," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 359-389, June.
    14. James Agyei & Shaorong Sun & Eugene Abrokwah & Emmanuel Kofi Penney & Richmond Ofori-Boafo, 2020. "Mobile Banking Adoption: Examining the Role of Personality Traits," SAGE Open, , vol. 10(2), pages 21582440209, June.
    15. Liu, Xiaohui & He, Xiaoyu & Wang, Mengmeng & Shen, Huizhang, 2022. "What influences patients' continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics," Technology in Society, Elsevier, vol. 70(C).
    16. Tuan Yu, 2019. "IT Evaluation - are Individual Differences Relevant?," Annals of Social Sciences & Management studies, Juniper Publishers Inc., vol. 3(5), pages 113-115, July.
    17. Pedro Palos-Sanchez & Jose Ramon Saura & Marisol B. Correia, 2021. "Do tourism applications’ quality and user experience influence its acceptance by tourists?," Review of Managerial Science, Springer, vol. 15(5), pages 1205-1241, July.
    18. Maria Andersson & Ola Eriksson & Chris Von Borgstede, 2012. "The Effects of Environmental Management Systems on Source Separation in the Work and Home Settings," Sustainability, MDPI, vol. 4(6), pages 1-17, June.
    19. Tran Huy Phuong & Thanh Trung Hieu, 2015. "Predictors of Entrepreneurial Intentions of Undergraduate Students in Vietnam: An Empirical Study," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(8), pages 46-55, August.
    20. Clara Cardone-Riportella & María José Casasola-Martinez & Isabel Feito-Ruiz, 2014. "Do Entrepreneurs Come From Venus Or Mars? Impact Of Postgraduate Studies: Gender And Family Business Background," Working Papers 14.04, Universidad Pablo de Olavide, Department of Financial Economics and Accounting (former Department of Business Administration), revised Sep 2014.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3987-:d:250872. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.