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Implementation and Unification of the ERP System in a Global Company as a Strategic Decision for Sustainable Entrepreneurship

Author

Listed:
  • Michal Pohludka

    () (ZKV Career, s.r.o., Chomutovska 38/10, 161 00 Prague, Czech Republic)

  • Hana Stverkova

    () (Department of Business Administration, Faculty of Economics, VSB—Technical University of Ostrava, 17. listopadu 15/2172, 708 33 Ostrava, Czech Republic)

  • Beata Ślusarczyk

    () (The Management Faculty, Czestochowa University of Technology, Armii Krajowej 19B, 42-201 Częstochowa, Poland
    Faculty of Economic Sciences and IT, North-West University, Vaal Triangle Campus, P.O. Box 1174, Vanderbijlpark 1900, South Africa)

Abstract

This article considered factors connected with the implementation and unification of an ERP (Enterprise Resource Planning) system, and their influence on the sustainable development of global companies. It showed a cognitive model on such impact and gave an example in the form of a case study of a global company listed on the NASDAQ Stock Exchange. The basic strategic objectives of each organization include long-term growth and sustainability. In a growing competitive environment, it is essential to manage the company effectively. This can be achieved provided that the company’s organizational structure and operations are properly set from the point of view of the ERP system. The research results were aimed at creating the generalized process of the ERP system’s gradual implementation, to make the development of an organization progressive. The paper was focused on describing the implementation and unification of the Enterprise Resource Planning System, in a global company listed on the NASDAQ Stock Exchange. The aim of the paper was to monitor and evaluate, the links between Enterprise Resource Planning and Customer Relationship Management. This process is time consuming and costly. To achieve the aim, the case study was carried out in the form of an expert survey aimed at assessing the impact of the unification and implementation of the ERP system in a global company. The study included methods of systemic analysis, methods of sociological expert survey, a method of qualitative peer review, and a method for a cognitive model. It leads not only to effective management of global companies but enables the monitoring and comparison of Key Performance Indicators and the Net Promoter Score in each country, using the same parameters. The implementation of a unified Enterprise Resource Planning system leads to a significant cost reduction and has a positive impact on the financial indicators reported on the stock exchange. This study highlighted the importance of the implementation of an effective ERP system, to make the development of organizations sustainable.

Suggested Citation

  • Michal Pohludka & Hana Stverkova & Beata Ślusarczyk, 2018. "Implementation and Unification of the ERP System in a Global Company as a Strategic Decision for Sustainable Entrepreneurship," Sustainability, MDPI, Open Access Journal, vol. 10(8), pages 1-1, August.
  • Handle: RePEc:gam:jsusta:v:10:y:2018:i:8:p:2916-:d:164141
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    References listed on IDEAS

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    Citations

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    Cited by:

    1. Petra Horváthová & Marie Mikušová & Kateřina Kashi, 2020. "Comparison of Human Resources Management in Non-Family and Family Businesses: Case Study of the Czech Republic," Sustainability, MDPI, Open Access Journal, vol. 12(14), pages 1-1, July.
    2. Raul Oltra-Badenes & Hermenegildo Gil-Gomez & Vicente Guerola-Navarro & Pau Vicedo, 2019. "Is It Possible to Manage the Product Recovery Processes in an ERP? Analysis of Functional Needs," Sustainability, MDPI, Open Access Journal, vol. 11(16), pages 1-1, August.
    3. Minodora Ursacescu & Dan Popescu & Cristina State & Ion Smeureanu, 2019. "Assessing the Greenness of Enterprise Resource Planning Systems through Green IT Solutions: A Romanian Perspective," Sustainability, MDPI, Open Access Journal, vol. 11(16), pages 1-1, August.
    4. Patricio Ramírez-Correa & Elizabeth E. Grandón & Jorge Alfaro-Pérez & Giselle Painén-Aravena, 2019. "Personality Types as Moderators of the Acceptance of Information Technologies in Organizations: A Multi-Group Analysis in PLS-SEM," Sustainability, MDPI, Open Access Journal, vol. 11(14), pages 1-1, July.
    5. Justyna Patalas-Maliszewska & Hanna Łosyk, 2020. "An Approach to Assessing Sustainability in the Development of a Manufacturing Company," Sustainability, MDPI, Open Access Journal, vol. 12(21), pages 1-1, October.
    6. Trin Thananusak, 2019. "Science Mapping of the Knowledge Base on Sustainable Entrepreneurship, 1996–2019," Sustainability, MDPI, Open Access Journal, vol. 11(13), pages 1-1, June.
    7. Tetiana Vlasenko & Anatolii Hatsko & Tetiana Larina & Yevhen Hryn & Dalia Streimikiene & Tomas Balezentis, 2019. "Fuzzy Evaluation of Change Management Processes in the Context of Enterprise Sustainability," Sustainability, MDPI, Open Access Journal, vol. 11(22), pages 1-1, November.
    8. Lenka Ližbetinová & Peter Štarchoň & Dagmar Weberová & Eva Nedeliaková & Martina Juříková, 2019. "The Approach of SMEs to Using the Customer Databases and CRM: Empirical Study in the Slovak Republic," Sustainability, MDPI, Open Access Journal, vol. 12(1), pages 1-1, December.
    9. Dana Kiseľáková & Beáta Šofranková & Miroslav Gombár & Veronika Čabinová & Erika Onuferová, 2019. "Competitiveness and Its Impact on Sustainability, Business Environment, and Human Development of EU (28) Countries in terms of Global Multi-Criteria Indices," Sustainability, MDPI, Open Access Journal, vol. 11(12), pages 1-1, June.

    More about this item

    Keywords

    customer relationship management system; enterprise resource planning system; global company; key performance indicators; new technologies; net promoter score; organizational structure; strategic development; sustainability;

    JEL classification:

    • Q - Agricultural and Natural Resource Economics; Environmental and Ecological Economics
    • Q0 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - General
    • Q2 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Renewable Resources and Conservation
    • Q3 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Nonrenewable Resources and Conservation
    • Q5 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics
    • Q56 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environment and Development; Environment and Trade; Sustainability; Environmental Accounts and Accounting; Environmental Equity; Population Growth
    • O13 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Agriculture; Natural Resources; Environment; Other Primary Products

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