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Strategy Implementation Style and Public Service Effectiveness, Efficiency, and Equity

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  • Rhys Andrews

    () (Cardiff Business School, Cardiff University, Cardiff CF10 3EU, UK)

  • Malcolm J. Beynon

    () (Cardiff Business School, Cardiff University, Cardiff CF10 3EU, UK)

  • Elif Genc

    () (Cardiff Business School, Cardiff University, Cardiff CF10 3EU, UK)

Abstract

Strategic decision-making theories suggest that organizations that combine rational and incremental strategy implementation styles are likely to perform better than those that emphasize a single style. To assess whether these arguments apply to the public sector; we explore the strategy implementation style and perceived service effectiveness, efficiency and equity of Turkish municipal government departments. Using fuzzy cluster analysis, we identify four distinctive though inter-related styles of strategy implementation in our sample organizations: logical-incremental; mostly rational; mostly incremental; and no clear approach. A logical-incremental and mostly rational style of implementation are associated with better effectiveness, efficiency and equity; with the absence of an implementation style associated with worse performance. Theoretical and practical implications are discussed.

Suggested Citation

  • Rhys Andrews & Malcolm J. Beynon & Elif Genc, 2017. "Strategy Implementation Style and Public Service Effectiveness, Efficiency, and Equity," Administrative Sciences, MDPI, Open Access Journal, vol. 7(1), pages 1-19, February.
  • Handle: RePEc:gam:jadmsc:v:7:y:2017:i:1:p:4-:d:90604
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    References listed on IDEAS

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    Cited by:

    1. John Alford & Carsten Greve, 2017. "Strategy in the Public and Private Sectors: Similarities, Differences and Changes," Administrative Sciences, MDPI, Open Access Journal, vol. 7(4), pages 1-17, September.
    2. Wiston Mbhazima Baloyi & Lourens Johannes Erasmus Beyers, 2020. "The Perceptions of Senior Management with Regard to Strategy Implementation in the Limpopo Provincial Department of South Africa," Asian Journal of Social Sciences and Management Studies, Asian Online Journal Publishing Group, vol. 7(1), pages 62-70.

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