Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques
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DOI: 10.1016/j.tourman.2014.06.009
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References listed on IDEAS
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Cited by:
- Yuanyuan Guo & Yanqing Wang & Chaoyou Wang, 2019. "Exploring the Salient Attributes of Short-Term Rental Experience: An Analysis of Online Reviews from Chinese Guests," Sustainability, MDPI, Open Access Journal, vol. 11(16), pages 1-19, August.
- Mustafeed Zaman & Laurent Botti & Tan Vo Thanh, 2016. "Weight of criteria in hotel selection: An empirical illustration based on TripAdvisor criteria," Post-Print hal-02397964, HAL.
- Ramanathan, Ramakrishnan & Ramanathan, Usha, 2016. "A new rational IPA and application to cruise tourism," Annals of Tourism Research, Elsevier, vol. 61(C), pages 264-267.
- Ahrholdt, Dennis C. & Gudergan, Siegfried P. & Ringle, Christian M., 2019. "Enhancing loyalty: When improving consumer satisfaction and delight matters," Journal of Business Research, Elsevier, vol. 94(C), pages 18-27.
- Radojevic, Tijana & Stanisic, Nemanja & Stanic, Nenad, 2015. "Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry," Tourism Management, Elsevier, vol. 51(C), pages 13-21.
- Reyner Pérez Campdesuñer & Gelmar García Vidal & Alexander Sánchez Rodríguez & Rodobaldo Martínez Vivar, 2017. "Structural equation model: influence on tourist satisfaction with destination atributes," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 23(2), pages 219-233, November.
- Wells, Victoria.K. & Taheri, Babak & Gregory-Smith, Diana & Manika, Danae, 2016. "The role of generativity and attitudes on employees home and workplace water and energy saving behaviours," Tourism Management, Elsevier, vol. 56(C), pages 63-74.
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Keywords
Importance-performance analysis; Asymmetric impact-performance analysis; Hotel attributes; Customer satisfaction;Statistics
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