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Team resilience capability in information systems development (ISD) project teams

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  • Hsu, Jack Shih-Chieh
  • Cheng, Kuang-Ting
  • Li, Yuzhu
  • Brading, Ryan

Abstract

This study explores the importance of team resilience capability in the context of ISD project management research. Team resilience capability refers to a team's ability to recover from adverse events and resume progress toward goals. This study identifies three core dimensions of team resilience capability: steadfast acceptance of reality (affective), positive consensus on matters (cognitive), and adaptability to significant changes (behavioral). Grounded in Resource-Based Theory (RBT), we propose that project teams must cultivate two key qualities: information-processing quotient (IPQ) and emotional quotient (EQ). The research model posits that team resilience capability significantly impacts recovery speed, recovery degree, and team morale. Data collected from 153 ISD teams confirm that resilient teams effectively recover from setbacks while maintaining high morale in the workplace. Furthermore, the findings reveal that organizational support and IPQ positively influence all three dimensions of team resilience capability, while EQ has a particularly strong impact on the affective and cognitive dimensions. These results underscore the critical role of resilience capability in ISD teams and offer practical insights for fostering resilience in project management contexts.

Suggested Citation

  • Hsu, Jack Shih-Chieh & Cheng, Kuang-Ting & Li, Yuzhu & Brading, Ryan, 2025. "Team resilience capability in information systems development (ISD) project teams," Technological Forecasting and Social Change, Elsevier, vol. 217(C).
    • Handle: RePEc:eee:tefoso:v:217:y:2025:i:c:s0040162525002173
    DOI: 10.1016/j.techfore.2025.124186
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