IDEAS home Printed from
   My bibliography  Save this article

Reconsidering the Role of Training in Event Volunteers' Satisfaction


  • Costa, Carla A.
  • Chalip, Laurence
  • Christine Green, B.
  • Simes, Caet


The demand for volunteers to help plan and run sport events continues to rise. In order to better recruit and retain volunteers, there is a need to identify the means by which to enhance their overall satisfaction with the volunteer experience. One hundred and forty-seven non-specialist volunteers from the Sunbelt IndyCarnival completed questionnaires measuring their job satisfaction, evaluation of their training, organisational commitment, sense of community at the event, and satisfaction with their opportunities to share opinions and experiences during training. ALISREL model was formulated to test the relationships among the variables. Their sense of community had a positive effect on their commitment to the event organisation, and their commitment to the organisation had a direct effect on their job satisfaction. It is argued that the training of event volunteers should be conceived and designed as an opportunity to build a sense of community among volunteers and staff so as to enhance volunteer commitment and satisfaction.

Suggested Citation

  • Costa, Carla A. & Chalip, Laurence & Christine Green, B. & Simes, Caet, 2006. "Reconsidering the Role of Training in Event Volunteers' Satisfaction," Sport Management Review, Elsevier, vol. 9(2), pages 165-182, September.
  • Handle: RePEc:eee:spomar:v:9:y:2006:i:2:p:165-182

    Download full text from publisher

    File URL:
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    1. Cuskelly, Graham & Boag, Alistair, 2001. "Organisational Commitment as a Predictor of Committee Member Turnover among Volunteer Sport Administrators: Results of a Time-Lagged Study," Sport Management Review, Elsevier, vol. 4(1), pages 65-86, May.
    2. Wood, Van R. & Chonko, Lawrence B. & Hunt, Shelby D., 1986. "Social responsibility and personal success: Are they incompatible?," Journal of Business Research, Elsevier, vol. 14(3), pages 193-212, June.
    3. Munoz de Bustillo Llorente, Rafael & Fernandez Macias, Enrique, 2005. "Job satisfaction as an indicator of the quality of work," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 34(5), pages 656-673, October.
    4. Christine Green, B., 2001. "Leveraging Subculture and Identity to Promote Sport Events," Sport Management Review, Elsevier, vol. 4(1), pages 1-19, May.
    5. N/A, 1996. "Events," Psychology and Developing Societies, , vol. 8(2), pages 287-288, September.
    Full references (including those not matched with items on IDEAS)


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. repec:gam:jsusta:v:10:y:2018:i:5:p:1400-:d:144189 is not listed on IDEAS
    2. Shaw, Sally, 2009. ""It was all 'smile for Dunedin!"': Event Volunteer Experiences at the 2006 New Zealand Masters Games," Sport Management Review, Elsevier, vol. 12(1), pages 26-33, February.
    3. Kristiansen, Elsa & Skirstad, Berit & Parent, Milena M. & Waddington, Ivan, 2015. "‘We can do it’: Community, resistance, social solidarity, and long-term volunteering at a sport event," Sport Management Review, Elsevier, vol. 18(2), pages 256-267.
    4. Ekaterina Melnik & Jean-Benoît Zimmermann, 2015. "The We and the I: The Logic of Voluntary Associations," Working Papers halshs-01109609, HAL.
    5. Parent, Milena M., 2016. "Stakeholder perceptions on the democratic governance of major sports events," Sport Management Review, Elsevier, vol. 19(4), pages 402-416.
    6. repec:eee:touman:v:47:y:2015:i:c:p:1-10 is not listed on IDEAS
    7. Niki Koutrou & Athanasios (Sakis) Pappous & Anna Johnson, 2016. "Post-Event Volunteering Legacy: Did the London 2012 Games Induce a Sustainable Volunteer Engagement?," Sustainability, MDPI, Open Access Journal, vol. 8(12), pages 1-12, November.
    8. Casper, Jonathan M. & Gray, Dianna P. & Babkes Stellino, Megan, 2007. "A Sport Commitment Model Perspective on Adult Tennis Players' Participation Frequency and Purchase Intention," Sport Management Review, Elsevier, vol. 10(3), pages 253-278, November.
    9. Wellens, Lore & Jegers, Marc, 2014. "Effective governance in nonprofit organizations: A literature based multiple stakeholder approach," European Management Journal, Elsevier, vol. 32(2), pages 223-243.
    10. Hoeber, Larena, 2010. "Experiences of volunteering in sport: Views from Aboriginal individuals," Sport Management Review, Elsevier, vol. 13(4), pages 345-354, November.
    11. repec:eee:spomar:v:20:y:2017:i:4:p:325-337 is not listed on IDEAS
    12. Allen, Justine B. & Shaw, Sally, 2009. ""Everyone rolls up their sleeves and mucks in": Exploring volunteers' motivation and experiences of the motivational climate of a sporting event," Sport Management Review, Elsevier, vol. 12(2), pages 79-90, May.
    13. Lee, Younghan & Kim, Milyang & Koo, Jakeun, 2016. "The impact of social interaction and team member exchange on sport event volunteer management," Sport Management Review, Elsevier, vol. 19(5), pages 550-562.


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:spomar:v:9:y:2006:i:2:p:165-182. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.