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Reconsidering the Role of Training in Event Volunteers' Satisfaction

Author

Listed:
  • Costa, Carla A.
  • Chalip, Laurence
  • Christine Green, B.
  • Simes, Caet

Abstract

The demand for volunteers to help plan and run sport events continues to rise. In order to better recruit and retain volunteers, there is a need to identify the means by which to enhance their overall satisfaction with the volunteer experience. One hundred and forty-seven non-specialist volunteers from the Sunbelt IndyCarnival completed questionnaires measuring their job satisfaction, evaluation of their training, organisational commitment, sense of community at the event, and satisfaction with their opportunities to share opinions and experiences during training. ALISREL model was formulated to test the relationships among the variables. Their sense of community had a positive effect on their commitment to the event organisation, and their commitment to the organisation had a direct effect on their job satisfaction. It is argued that the training of event volunteers should be conceived and designed as an opportunity to build a sense of community among volunteers and staff so as to enhance volunteer commitment and satisfaction.

Suggested Citation

  • Costa, Carla A. & Chalip, Laurence & Christine Green, B. & Simes, Caet, 2006. "Reconsidering the Role of Training in Event Volunteers' Satisfaction," Sport Management Review, Elsevier, vol. 9(2), pages 165-182, September.
  • Handle: RePEc:eee:spomar:v:9:y:2006:i:2:p:165-182
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    References listed on IDEAS

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    1. Cuskelly, Graham & Boag, Alistair, 2001. "Organisational Commitment as a Predictor of Committee Member Turnover among Volunteer Sport Administrators: Results of a Time-Lagged Study," Sport Management Review, Elsevier, vol. 4(1), pages 65-86, May.
    2. Wood, Van R. & Chonko, Lawrence B. & Hunt, Shelby D., 1986. "Social responsibility and personal success: Are they incompatible?," Journal of Business Research, Elsevier, vol. 14(3), pages 193-212, June.
    3. Munoz de Bustillo Llorente, Rafael & Fernandez Macias, Enrique, 2005. "Job satisfaction as an indicator of the quality of work," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 34(5), pages 656-673, October.
    4. Christine Green, B., 2001. "Leveraging Subculture and Identity to Promote Sport Events," Sport Management Review, Elsevier, vol. 4(1), pages 1-19, May.
    5. N/A, 1996. "Events," Psychology and Developing Societies, , vol. 8(2), pages 287-288, September.
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    Citations

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    Cited by:

    1. Niki Koutrou & Athanasios (Sakis) Pappous & Anna Johnson, 2016. "Post-Event Volunteering Legacy: Did the London 2012 Games Induce a Sustainable Volunteer Engagement?," Sustainability, MDPI, Open Access Journal, vol. 8(12), pages 1-12, November.
    2. Casper, Jonathan M. & Gray, Dianna P. & Babkes Stellino, Megan, 2007. "A Sport Commitment Model Perspective on Adult Tennis Players' Participation Frequency and Purchase Intention," Sport Management Review, Elsevier, vol. 10(3), pages 253-278, November.
    3. Wellens, Lore & Jegers, Marc, 2014. "Effective governance in nonprofit organizations: A literature based multiple stakeholder approach," European Management Journal, Elsevier, vol. 32(2), pages 223-243.
    4. Hoeber, Larena, 2010. "Experiences of volunteering in sport: Views from Aboriginal individuals," Sport Management Review, Elsevier, vol. 13(4), pages 345-354, November.
    5. Allen, Justine B. & Shaw, Sally, 2009. ""Everyone rolls up their sleeves and mucks in": Exploring volunteers' motivation and experiences of the motivational climate of a sporting event," Sport Management Review, Elsevier, vol. 12(2), pages 79-90, May.
    6. Shaw, Sally, 2009. ""It was all 'smile for Dunedin!"': Event Volunteer Experiences at the 2006 New Zealand Masters Games," Sport Management Review, Elsevier, vol. 12(1), pages 26-33, February.
    7. Kristiansen, Elsa & Skirstad, Berit & Parent, Milena M. & Waddington, Ivan, 2015. "‘We can do it’: Community, resistance, social solidarity, and long-term volunteering at a sport event," Sport Management Review, Elsevier, vol. 18(2), pages 256-267.
    8. repec:eee:spomar:v:20:y:2017:i:4:p:325-337 is not listed on IDEAS
    9. Lee, Younghan & Kim, Milyang & Koo, Jakeun, 2016. "The impact of social interaction and team member exchange on sport event volunteer management," Sport Management Review, Elsevier, vol. 19(5), pages 550-562.
    10. Parent, Milena M., 2016. "Stakeholder perceptions on the democratic governance of major sports events," Sport Management Review, Elsevier, vol. 19(4), pages 402-416.
    11. repec:eee:touman:v:47:y:2015:i:c:p:1-10 is not listed on IDEAS
    12. Ekaterina Melnik & Jean-Benoît Zimmermann, 2015. "The We and the I: The Logic of Voluntary Associations," Working Papers halshs-01109609, HAL.

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