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Ground handling services at European hub airports: Development of a performance measurement system for benchmarking

  • Schmidberger, Stephan
  • Bals, Lydia
  • Hartmann, Evi
  • Jahns, Christopher
Registered author(s):

    The liberalization of ground handling in Europe forces airports to assess their performance relative to their competitors in order to remain competitive and sustain long-term competitive advantage. Together with main EU hub airports, action research was conducted for one year to develop a holistic performance measurement system (PMS) for ramp services. The resulting PMS entails a process-based perspective and reflects the supply chain of airport logistics. As the findings of an ex-post validation suggest, the system represents a suitable basis for competitive benchmarking activities.

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    File URL: http://www.sciencedirect.com/science/article/B6VF8-4TS6SJK-1/2/95acdbb9b2f71a8cceacbbe20285ecc2
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    Article provided by Elsevier in its journal International Journal of Production Economics.

    Volume (Year): 117 (2009)
    Issue (Month): 1 (January)
    Pages: 104-116

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    Handle: RePEc:eee:proeco:v:117:y:2009:i:1:p:104-116
    Contact details of provider: Web page: http://www.elsevier.com/locate/ijpe

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