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The benchmarking of airport performance


  • Francis, Graham
  • Humphreys, Ian
  • Fry, Jackie


This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. The authors also include a review of the literature on airport benchmarking and a discussion of the characteristics and relevance of Best Practice Benchmarking.

Suggested Citation

  • Francis, Graham & Humphreys, Ian & Fry, Jackie, 2002. "The benchmarking of airport performance," Journal of Air Transport Management, Elsevier, vol. 8(4), pages 239-247.
  • Handle: RePEc:eee:jaitra:v:8:y:2002:i:4:p:239-247
    DOI: 10.1016/S0969-6997(02)00003-0

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    References listed on IDEAS

    1. Francis, Graham & Hinton, Matthew & Holloway, Jacky & Humphreys, Ian, 1999. "Best practice benchmarking: a route to competitiveness?," Journal of Air Transport Management, Elsevier, vol. 5(2), pages 105-112.
    2. Gosling, Geoffrey D., 1999. "Aviation System Performance Measures," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt2xw9204x, Institute of Transportation Studies, UC Berkeley.
    3. Graham Francis & Ian Humphreys, 2001. "Airport Regulation: Reflecting on the Lessons from BAA plc," Public Money & Management, Taylor & Francis Journals, vol. 21(1), pages 49-52, January.
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