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The benchmarking of airport performance

Author

Listed:
  • Francis, Graham
  • Humphreys, Ian
  • Fry, Jackie

Abstract

This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. The authors also include a review of the literature on airport benchmarking and a discussion of the characteristics and relevance of Best Practice Benchmarking.

Suggested Citation

  • Francis, Graham & Humphreys, Ian & Fry, Jackie, 2002. "The benchmarking of airport performance," Journal of Air Transport Management, Elsevier, vol. 8(4), pages 239-247.
    • Handle: RePEc:eee:jaitra:v:8:y:2002:i:4:p:239-247
    DOI: 10.1016/S0969-6997(02)00003-0
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    References listed on IDEAS

    as
    1. Gosling, Geoffrey D., 1999. "Aviation System Performance Measures," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt2xw9204x, Institute of Transportation Studies, UC Berkeley.
    2. Graham Francis & Ian Humphreys, 2001. "Airport Regulation: Reflecting on the Lessons from BAA plc," Public Money & Management, Taylor & Francis Journals, vol. 21(1), pages 49-52, January.
    3. Francis, Graham & Hinton, Matthew & Holloway, Jacky & Humphreys, Ian, 1999. "Best practice benchmarking: a route to competitiveness?," Journal of Air Transport Management, Elsevier, vol. 5(2), pages 105-112.
    Full references (including those not matched with items on IDEAS)

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