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The benchmarking of airport performance

Author

Listed:
  • Francis, Graham
  • Humphreys, Ian
  • Fry, Jackie

Abstract

This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. The authors also include a review of the literature on airport benchmarking and a discussion of the characteristics and relevance of Best Practice Benchmarking.

Suggested Citation

  • Francis, Graham & Humphreys, Ian & Fry, Jackie, 2002. "The benchmarking of airport performance," Journal of Air Transport Management, Elsevier, vol. 8(4), pages 239-247.
  • Handle: RePEc:eee:jaitra:v:8:y:2002:i:4:p:239-247
    DOI: 10.1016/S0969-6997(02)00003-0
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    References listed on IDEAS

    as
    1. Francis, Graham & Hinton, Matthew & Holloway, Jacky & Humphreys, Ian, 1999. "Best practice benchmarking: a route to competitiveness?," Journal of Air Transport Management, Elsevier, vol. 5(2), pages 105-112.
    2. Graham Francis & Ian Humphreys, 2001. "Airport Regulation: Reflecting on the Lessons from BAA plc," Public Money & Management, Taylor & Francis Journals, vol. 21(1), pages 49-52, January.
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    Citations

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    Cited by:

    1. Freathy, Paul, 2004. "The commercialisation of European airports: successful strategies in a decade of turbulence?," Journal of Air Transport Management, Elsevier, vol. 10(3), pages 191-197.
    2. Yui-Yip Lau & Adolf Ky Ng & David Guerrero, 2014. "Becoming a major hub in the distribution of wine: Hong Kong as a gate to Asian markets," Post-Print hal-01069882, HAL.
    3. Barros, Carlos Pestana, 2011. "Cost efficiency of African airports using a finite mixture model," Transport Policy, Elsevier, vol. 18(6), pages 807-813, November.
    4. repec:eee:jaitra:v:67:y:2018:i:c:p:63-71 is not listed on IDEAS
    5. Lin, L.C. & Hong, C.H., 2006. "Operational performance evaluation of international major airports: An application of data envelopment analysis," Journal of Air Transport Management, Elsevier, vol. 12(6), pages 342-351.
    6. Yu, Ming-Miin, 2004. "Measuring physical efficiency of domestic airports in Taiwan with undesirable outputs and environmental factors," Journal of Air Transport Management, Elsevier, vol. 10(5), pages 295-303.
    7. Gillen, David, 2011. "The evolution of airport ownership and governance," Journal of Air Transport Management, Elsevier, vol. 17(1), pages 3-13.
    8. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    9. Richardson, Charles & Budd, Lucy & Pitfield, David, 2014. "The impact of airline lease agreements on the financial performance of US hub airports," Journal of Air Transport Management, Elsevier, vol. 40(C), pages 1-15.
    10. repec:sau:ueedcc:06:135-153 is not listed on IDEAS
    11. Bogicevic, Vanja & Yang, Wan & Cobanoglu, Cihan & Bilgihan, Anil & Bujisic, Milos, 2016. "Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 122-129.
    12. Schmidberger, Stephan & Bals, Lydia & Hartmann, Evi & Jahns, Christopher, 2009. "Ground handling services at European hub airports: Development of a performance measurement system for benchmarking," International Journal of Production Economics, Elsevier, vol. 117(1), pages 104-116, January.
    13. Oum, Tae Hoon & Yu, Chunyan & Fu, Xiaowen, 2003. "A comparative analysis of productivity performance of the world's major airports: summary report of the ATRS global airport benchmarking research report—2002," Journal of Air Transport Management, Elsevier, vol. 9(5), pages 285-297.
    14. Brooks, Mary R., 2006. "Chapter 25 Issues in Measuring Port Devolution Program Performance: A Managerial Perspective," Research in Transportation Economics, Elsevier, vol. 17(1), pages 599-629, January.
    15. Fragoudaki, Alexandra & Giokas, Dimitris, 2016. "Airport performance in a tourism receiving country: Evidence from Greece," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 80-89.
    16. Skouloudis, Antonis & Evangelinos, Konstantinos & Moraitis, Stavros, 2012. "Accountability and stakeholder engagement in the airport industry: An assessment of airports’ CSR reports," Journal of Air Transport Management, Elsevier, vol. 18(1), pages 16-20.
    17. Lai, Po‐Lin & Potter, Andrew & Beynon, Malcolm & Beresford, Anthony, 2015. "Evaluating the efficiency performance of airports using an integrated AHP/DEA-AR technique," Transport Policy, Elsevier, vol. 42(C), pages 75-85.
    18. Fan, L.W. & Wu, F. & Zhou, P., 2014. "Efficiency measurement of Chinese airports with flight delays by directional distance function," Journal of Air Transport Management, Elsevier, vol. 34(C), pages 140-145.
    19. Chao, Ching-Cheng & Yu, Po-Cheng, 2013. "Quantitative evaluation model of air cargo competitiveness and comparative analysis of major Asia-Pacific airports," Transport Policy, Elsevier, vol. 30(C), pages 318-326.
    20. Pestana Barros, Carlos & Managi, Shunsuke & Yoshida, Yuichiro, 2010. "Productivity growth and biased technological change in Japanese airports," Transport Policy, Elsevier, vol. 17(4), pages 259-265, August.
    21. repec:eee:juipol:v:50:y:2018:i:c:p:175-193 is not listed on IDEAS
    22. Juan Martín & Concepción Román, 2006. "A Benchmarking Analysis of Spanish Commercial Airports. A Comparison Between SMOP and DEA Ranking Methods," Networks and Spatial Economics, Springer, vol. 6(2), pages 111-134, June.

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