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Dispositional and situational differences in motives to engage in citizenship behavior

Listed author(s):
  • Guzman, Felipe A.
  • Espejo, Alvaro

This study analyzes how prosocial values, organizational concern, and impression management motives to engage in OCB relate to dispositional and situational factors beyond major personality constructs. The sample consists of 192 employees in 15 service organizations in Chile. The results show that organizational concern and prosocial values, as good soldier motives, increase when individuals are more affectively committed to their organizations and decrease when they have a more external perceived locus of control and a higher power distance orientation in their relationship with their managers. Impression management, as a good actor motive, increases when individuals have a more external perceived locus of control and a higher power distance orientation in their relationship with their managers. These findings suggest that dispositional differences, together with the attachment that employees feel toward the organization, affect employees’' motives to engage in OCB. This study also provides directions for future research and managerial implications.

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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 68 (2015)
Issue (Month): 2 ()
Pages: 208-215

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Handle: RePEc:eee:jbrese:v:68:y:2015:i:2:p:208-215
DOI: 10.1016/j.jbusres.2014.09.029
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  1. Kim, You-Jin & Van Dyne, Linn & Kamdar, Dishan & Johnson, Russell E., 2013. "Why and when do motives matter? An integrative model of motives, role cognitions, and social support as predictors of OCB," Organizational Behavior and Human Decision Processes, Elsevier, vol. 121(2), pages 231-245.
  2. Gupta, Vipin & Hanges, Paul J. & Dorfman, Peter, 2002. "Cultural clusters: methodology and findings," Journal of World Business, Elsevier, vol. 37(1), pages 11-15, April.
  3. Tekleab, Amanuel G. & Chiaburu, Dan S., 2011. "Social exchange: Empirical examination of form and focus," Journal of Business Research, Elsevier, vol. 64(5), pages 460-466, May.
  4. Kurt T. Dirks & Donald L. Ferrin, 2001. "The Role of Trust in Organizational Settings," Organization Science, INFORMS, vol. 12(4), pages 450-467, August.
  5. Cardona, Pablo & Lawrence, Barbara S. & Espejo, Alvaro, 2003. "Outcome-based theory of work motivation," IESE Research Papers D/495, IESE Business School.
  6. Geert Hofstede, 1983. "The Cultural Relativity of Organizational Practices and Theories," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 14(2), pages 75-89, June.
  7. Mansour Javidan & Robert J House & Peter W Dorfman & Paul J Hanges & Mary Sully de Luque, 2006. "Conceptualizing and measuring cultures and their consequences: a comparative review of GLOBE's and Hofstede's approaches," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 37(6), pages 897-914, November.
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