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Understanding work experience in epidemic-induced telecommuting: The roles of misfit, reactance, and collaborative technologies

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  • Li, Boying
  • Xue, Chenyang
  • Cheng, Yue
  • Lim, Eric T.K.
  • Tan, Chee-Wee

Abstract

In the management of the global COVID-19 pandemic, the mandated closure of workplaces and stay-at-home orders have forced workers to adapt to a prolonged period of unplanned telecommuting, which we term epidemic-induced telecommuting. Although epidemic-induced telecommuting has drastically altered how work is conducted, scant attention is being paid to this emerging work arrangement. To this end, we combine psychological reactance theory and person-environment fit theory to advance the concept of misfit between worker and environment as a core determinant of employees’ work experience in the epidemic-induced telecommuting. Particularly, we distinguish between supply-value and demand-ability misfits as constraints on workers’ freedom at work. Having analyzed data collected through a survey administered on remote workers, we discovered that both misfits positively influenced workers’ perceived psychological reactance, which led to work exhaustion and counter-productive behaviors. We also found that the utilization of collaborative technologies moderated the effects of misfit on workers’ psychological reactance.

Suggested Citation

  • Li, Boying & Xue, Chenyang & Cheng, Yue & Lim, Eric T.K. & Tan, Chee-Wee, 2023. "Understanding work experience in epidemic-induced telecommuting: The roles of misfit, reactance, and collaborative technologies," Journal of Business Research, Elsevier, vol. 154(C).
    • Handle: RePEc:eee:jbrese:v:154:y:2023:i:c:s0148296322007950
    DOI: 10.1016/j.jbusres.2022.113330
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    1. Angelica Nicoleta Neculaesei & Sebastian Tocar, 2023. "Determinants of Perceived Performance during Telework: Evidence from Romania," Sustainability, MDPI, vol. 15(8), pages 1-15, April.

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