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Employee perceptions of information and communication technologies in work life, perceived burnout, job satisfaction and the role of work-family balance

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  • Ninaus, Katharina
  • Diehl, Sandra
  • Terlutter, Ralf

Abstract

Information and communication technologies (ICTs) evolve rapidly, and employees perceive ICTs as both resources and demands. Based on the job-demands-resources model, we develop an ICT demands-resources model to analyze how employees’ perceptions of ICTs impact burnout, work-family balance and job satisfaction. Three surveys of employees were conducted: two before and one during the COVID-19 pandemic. Results show that employees perceive ICTs more strongly as resources than as demands. However, while ICT demands have a strong negative impact, ICT resources have no (before COVID-19) or only a weak (during COVID-19) positive impact on burnout and work-family balance. Mediation analyses indicate that work-family balance mitigates the negative effects of ICT demands on burnout. Higher burnout levels reduce job satisfaction. Qualitative survey responses allow for additional implications regarding how to improve work-related ICT use. Overall, findings imply that companies and employees need to focus more on ICT demands than on ICT resource management.

Suggested Citation

  • Ninaus, Katharina & Diehl, Sandra & Terlutter, Ralf, 2021. "Employee perceptions of information and communication technologies in work life, perceived burnout, job satisfaction and the role of work-family balance," Journal of Business Research, Elsevier, vol. 136(C), pages 652-666.
    • Handle: RePEc:eee:jbrese:v:136:y:2021:i:c:p:652-666
    DOI: 10.1016/j.jbusres.2021.08.007
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