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Building a compassionate workplace using information technology: Considerations for information systems research

Author

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  • Chatterjee, Sutirtha
  • Chakraborty, Suranjan
  • Fulk, H. Kevin
  • Sarker, Suprateek

Abstract

This opinion paper presents the need for IS research on compassion in the organizational workplace. Given the current challenges caused by COVID-19, we argue that organizations need to be resilient to counter the adverse effects of this pandemic. Developing a compassionate organizational workplace is an effective way to build resilient organizations. The paper draws attention to the fact that a focus on compassion can be a valuable scope of inquiry within IS research. It proposes an integrative framework mapping the scope of compassion in IS research and develops a research agenda that can aid future inquiry into this phenomenon.

Suggested Citation

  • Chatterjee, Sutirtha & Chakraborty, Suranjan & Fulk, H. Kevin & Sarker, Suprateek, 2021. "Building a compassionate workplace using information technology: Considerations for information systems research," International Journal of Information Management, Elsevier, vol. 56(C).
    • Handle: RePEc:eee:ininma:v:56:y:2021:i:c:s0268401220314602
    DOI: 10.1016/j.ijinfomgt.2020.102261
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    Cited by:

    1. Li, Boying & Xue, Chenyang & Cheng, Yue & Lim, Eric T.K. & Tan, Chee-Wee, 2023. "Understanding work experience in epidemic-induced telecommuting: The roles of misfit, reactance, and collaborative technologies," Journal of Business Research, Elsevier, vol. 154(C).

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