IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v139y2022icp1553-1563.html
   My bibliography  Save this article

Self-Set learning goals and service performance in a gig economy: A Moderated-Mediation role of improvisation and mindful metacognition

Author

Listed:
  • Açıkgöz, Atif
  • Latham, Gary P.

Abstract

Drawing on goal-setting theory, the current research examines whether the indirect relationship between self-set, rather than assigned or participative, learning goals and an Uber driver’s service performance is positive and significant in an emerging work context, namely, the gig economy. In this regard, we hypothesized that there is a positive, significant relationship between self-set learning goals and a driver’s improvised ways to provide customer service. Building on metacognitive practice, we further hypothesized that a gig driver’s mindful metacognition positively moderates the relationship between improvisation and service performance. The overall hypothesis tested is that the indirect relationship between self-set learning goals and a gig driver’s service performance via improvisation is positive and significant, and this relationship is positively moderated by mindful metacognition. Data were collected from 149 gig drivers. Ordinary least squares regression-based path analyses revealed support for these hypotheses.

Suggested Citation

  • Açıkgöz, Atif & Latham, Gary P., 2022. "Self-Set learning goals and service performance in a gig economy: A Moderated-Mediation role of improvisation and mindful metacognition," Journal of Business Research, Elsevier, vol. 139(C), pages 1553-1563.
    • Handle: RePEc:eee:jbrese:v:139:y:2022:i:c:p:1553-1563
    DOI: 10.1016/j.jbusres.2021.10.074
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296321008018
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2021.10.074?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Edieal J. Pinker & Robert A. Shumsky, 2000. "The Efficiency-Quality Trade-Off of Cross-Trained Workers," Manufacturing & Service Operations Management, INFORMS, vol. 2(1), pages 32-48, July.
    2. Hodgkinson, Ian R. & Hughes, Paul & Arshad, Darwina, 2016. "Strategy development: Driving improvisation in Malaysia," Journal of World Business, Elsevier, vol. 51(3), pages 379-390.
    3. Frank J. Barrett, 1998. "Coda—Creativity and Improvisation in Jazz and Organizations: Implications for Organizational Learning," Organization Science, INFORMS, vol. 9(5), pages 605-622, October.
    4. Goodman, Jodi S. & Wood, Robert E. & Chen, Zheng, 2011. "Feedback specificity, information processing, and transfer of training," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(2), pages 253-267, July.
    5. Gleim, Mark R. & Johnson, Catherine M. & Lawson, Stephanie J., 2019. "Sharers and sellers: A multi-group examination of gig economy workers' perceptions," Journal of Business Research, Elsevier, vol. 98(C), pages 142-152.
    6. Reina, Christopher S. & Kudesia, Ravi S., 2020. "Wherever you go, there you become: How mindfulness arises in everyday situations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 159(C), pages 78-96.
    7. Dust, Scott B. & Liu, Haiyang & Wang, Siting & Reina, Christopher, 2022. "The effect of mindfulness and job demands on motivation and performance trajectories across the workweek: an entrainment theory perspective," LSE Research Online Documents on Economics 108445, London School of Economics and Political Science, LSE Library.
    8. George P. Huber & Danial J. Power, 1985. "Retrospective reports of strategic‐level managers: Guidelines for increasing their accuracy," Strategic Management Journal, Wiley Blackwell, vol. 6(2), pages 171-180, April.
    9. Drach-Zahavy, Anat & Erez, Miriam, 2002. "Challenge versus threat effects on the goal-performance relationship," Organizational Behavior and Human Decision Processes, Elsevier, vol. 88(2), pages 667-682, July.
    10. John D. Aram & Krista Walochik, 1996. "Improvisation and the Spanish Manager," International Studies of Management & Organization, Taylor & Francis Journals, vol. 26(4), pages 73-89, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Açıkgöz, Atif & Acikgoz, Fulya & Günsel, Ayşe & Latham, Gary P., 2023. "The relationship between imperfect information and performance speed: The mediation of improvisation in new product development teams," Technovation, Elsevier, vol. 121(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hodgkinson, Ian R. & Hughes, Paul & Arshad, Darwina, 2016. "Strategy development: Driving improvisation in Malaysia," Journal of World Business, Elsevier, vol. 51(3), pages 379-390.
    2. Davenport, Sally, 2005. "Exploring the role of proximity in SME knowledge-acquisition," Research Policy, Elsevier, vol. 34(5), pages 683-701, June.
    3. Sousa, Carlos M.P. & Bradley, Frank, 2008. "Antecedents of international pricing adaptation and export performance," Journal of World Business, Elsevier, vol. 43(3), pages 307-320, July.
    4. Larry W. Hunter, 2000. "What Determines Job Quality in Nursing Homes?," ILR Review, Cornell University, ILR School, vol. 53(3), pages 463-481, April.
    5. Christina Öberg, 2016. "How Innovation Impacts Artistic Creativity — Managing Innovation In The Advertising Sector," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(04), pages 1-23, May.
    6. Tzeng, Cheng-Hua, 2018. "How foreign knowledge spillovers by returnee managers occur at domestic firms: An institutional theory perspective," International Business Review, Elsevier, vol. 27(3), pages 625-641.
    7. Mohsin, Asad & Lengler, Jorge & Aguzzoli, Roberta, 2015. "Staff turnover in hotels: Exploring the quadratic and linear relationships," Tourism Management, Elsevier, vol. 51(C), pages 35-48.
    8. Behl, Abhishek & Jayawardena, Nirma & Ishizaka, Alessio & Gupta, Manish & Shankar, Amit, 2022. "Gamification and gigification: A multidimensional theoretical approach," Journal of Business Research, Elsevier, vol. 139(C), pages 1378-1393.
    9. Schwens, Christian & Kabst, Ruediger, 2011. "Internationalization of young technology firms: A complementary perspective on antecedents of foreign market familiarity," International Business Review, Elsevier, vol. 20(1), pages 60-74, February.
    10. Ubaid Ullah Khan & Yousaf Ali & Mónika Garai-Fodor & Ágnes Csiszárik-Kocsir, 2023. "Application of Project Management Techniques for Timeline and Budgeting Estimates of Startups," Sustainability, MDPI, vol. 15(21), pages 1-18, November.
    11. Adam Seth Litwin, 2011. "Technological Change at Work: The Impact of Employee Involvement on the Effectiveness of Health Information Technology," ILR Review, Cornell University, ILR School, vol. 64(5), pages 863-888, October.
    12. Anne-Lene Sand & Anniken Førde & John Pløger & Mathias Poulsen, 2023. "Improvisation and Planning: Engaging With Unforeseen Encounters in Urban Public Space," Urban Planning, Cogitatio Press, vol. 8(4), pages 119-131.
    13. Christiane Hinerasky, 2014. "Advances in Training Evaluation - Psychological, Educational, Economic, and Econometric Perspectives on the Kirkpatrick Model," Working Papers Dissertations 14, Paderborn University, Faculty of Business Administration and Economics.
    14. Da Mota de Pina E Cunha, A.M., 1998. "Determinants of Product Innovation in Organizations : Practices and Performance in the Portugese Financial Sector," Other publications TiSEM e6e4e56e-b72a-4392-8d79-f, Tilburg University, School of Economics and Management.
    15. Schul, Patrick L. & Davis, Peter S. & Hartline, Michael D., 1995. "Strategic adaptation to extended rivalry : Effects on organizational performance," Journal of Business Research, Elsevier, vol. 33(2), pages 129-142, June.
    16. Sajjad Jasimuddin & Jun Li & Nicholas Perdikis, 2015. "Linkage between geographic space and knowledge transfer by multinational enterprises: a structural equation approach," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 54(3), pages 769-795, May.
    17. Teng, James TC & Fiedler, Kirk D & Grover, Varun, 1998. "An exploratory study of the influence of the IS function and organizational context on business process reengineering project initiatives," Omega, Elsevier, vol. 26(6), pages 679-698, December.
    18. Nutt, Paul C., 2005. "Search during decision making," European Journal of Operational Research, Elsevier, vol. 160(3), pages 851-876, February.
    19. Pearsall, Matthew J. & Ellis, Aleksander P.J. & Stein, Jordan H., 2009. "Coping with challenge and hindrance stressors in teams: Behavioral, cognitive, and affective outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 109(1), pages 18-28, May.
    20. Gruber, Marc, 2007. "Uncovering the value of planning in new venture creation: A process and contingency perspective," Journal of Business Venturing, Elsevier, vol. 22(6), pages 782-807, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:139:y:2022:i:c:p:1553-1563. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.