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Is it worth it? Linking perceived high-performance work systems and emotional exhaustion: The mediating role of job demands and job resources

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  • Kloutsiniotis, Panagiotis V.
  • Mihail, Dimitrios M.

Abstract

The present study utilizes the job demands–resources model and examines the effects of employees’ perceptions of high-performance work systems (HPWS) on emotional exhaustion. For the needs of this study, structural equation modeling (SEM) was used on a sample of 343 frontline employees in a Greek manufacturing company. The findings do not support the critical arguments regarding HPWS, which suggest that these systems lead to work intensification and emotional exhaustion through increased job demands. In contrast, HPWS was positively related to job resources, although no support was found for a direct and negative relationship with emotional exhaustion. Last but not least, this study calculates HPWS as both a system and bundles of practices and provides useful insights regarding the differences between the two different measurement methods. Finally, theoretical and managerial implications are drawn for improving our understanding of how HPWS influences job demands and resources and employees’ emotional exhaustion.

Suggested Citation

  • Kloutsiniotis, Panagiotis V. & Mihail, Dimitrios M., 2020. "Is it worth it? Linking perceived high-performance work systems and emotional exhaustion: The mediating role of job demands and job resources," European Management Journal, Elsevier, vol. 38(4), pages 565-579.
    • Handle: RePEc:eee:eurman:v:38:y:2020:i:4:p:565-579
    DOI: 10.1016/j.emj.2019.12.012
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    References listed on IDEAS

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    1. Mihail, Dimitrios M. & Kloutsiniotis, Panagiotis V., 2016. "The effects of high-performance work systems on hospital employees' work-related well-being: Evidence from Greece," European Management Journal, Elsevier, vol. 34(4), pages 424-438.
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    4. Harvie Ramsay & Dora Scholarios & Bill Harley, 2000. "Employees and High‐Performance Work Systems: Testing inside the Black Box," British Journal of Industrial Relations, London School of Economics, vol. 38(4), pages 501-531, December.
    5. Kaifeng Jiang & Riki Takeuchi & David P. Lepak, 2013. "Where do We Go From Here? New Perspectives on the Black Box in Strategic Human Resource Management Research," Journal of Management Studies, Wiley Blackwell, vol. 50(8), pages 1448-1480, December.
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    Cited by:

    1. Razan Ibrahim Awwad & Hasan Yousef Aljuhmani & Sameer Hamdan, 2022. "Examining the Relationships Between Frontline Bank Employees’ Job Demands and Job Satisfaction: A Mediated Moderation Model," SAGE Open, , vol. 12(1), pages 21582440221, February.
    2. Rocco Palumbo, 2020. "Improving Health Professionals’ Involvement Whilst Sustaining Work–Life Balance: Evidence from an Empirical Analysis," Sustainability, MDPI, vol. 12(21), pages 1-21, November.

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