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The effects of high-performance work systems on hospital employees' work-related well-being: Evidence from Greece

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  • Mihail, Dimitrios M.
  • Kloutsiniotis, Panagiotis V.

Abstract

Following an employee-centric approach and based on the social and economic exchange theories, this study examines the effects of High Performance Work Systems (HPWS) on employees' work-related well-being, such as emotional exhaustion, work engagement and consequently their job satisfaction. Partial Least Squares (PLS) Structural Equation Modeling (SEM) was used on a sample of 297 clinicians (doctors, and nurses) across seven Greek regional hospitals. The findings demonstrated that the HPWS effects on employee outcomes can be influenced by their perceived nature of the exchange relationship with their employers. Specifically, it was indicated that if employees perceive their relationship with the hospitals as a social exchange, emotional exhaustion tends to decrease. On the other hand, an economic exchange relationship decreases the possibility that HPWS leads to work engagement. Last but not least, employees' job satisfaction was negatively associated with emotional exhaustion, and positively with work engagement. Finally, implications are drawn for the management of employees in the healthcare sector.

Suggested Citation

  • Mihail, Dimitrios M. & Kloutsiniotis, Panagiotis V., 2016. "The effects of high-performance work systems on hospital employees' work-related well-being: Evidence from Greece," European Management Journal, Elsevier, vol. 34(4), pages 424-438.
    • Handle: RePEc:eee:eurman:v:34:y:2016:i:4:p:424-438
    DOI: 10.1016/j.emj.2016.01.005
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    References listed on IDEAS

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    2. Pagán-Castaño, E. & Maseda-Moreno, A. & Santos-Rojo, C., 2020. "Wellbeing in work environments," Journal of Business Research, Elsevier, vol. 115(C), pages 469-474.
    3. Ramaisa Aqdas & Nik Ab Halim Nik Abdullah, 2019. "High Performance Work System and Export Performance," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 7(2), pages :245-256, June.
    4. Sebastiano, Antonio & Belvedere, Valeria & Grando, Alberto & Giangreco, Antonio, 2017. "The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry," European Management Journal, Elsevier, vol. 35(4), pages 563-573.
    5. Mercedes Rubio-Andrés & Ma del Mar Ramos-González & Santiago Gutiérrez-Broncano & Miguel Ángel Sastre-Castillo, 2022. "Creating Financial and Social Value by Improving Employee Well-Being: A PLS-SEM Application in SMEs," Mathematics, MDPI, vol. 10(23), pages 1-16, November.
    6. Kloutsiniotis, Panagiotis V. & Mihail, Dimitrios M., 2020. "Is it worth it? Linking perceived high-performance work systems and emotional exhaustion: The mediating role of job demands and job resources," European Management Journal, Elsevier, vol. 38(4), pages 565-579.
    7. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    8. Nathalie Bernard, 2019. "Combiner Bien-Être Au Travail Et Performance : Une Lecture Par Les High Performance Work Practices," Post-Print hal-04466127, HAL.
    9. Dirk De Clercq & Sadia Jahanzeb & Tasneem Fatima, 2022. "Abusive supervision, occupational well-being and job performance: The critical role of attention–awareness mindfulness," Australian Journal of Management, Australian School of Business, vol. 47(2), pages 273-297, May.
    10. Willoughby Moloney & Jessica Fieldes & Stephen Jacobs, 2020. "An Integrative Review of How Healthcare Organizations Can Support Hospital Nurses to Thrive at Work," IJERPH, MDPI, vol. 17(23), pages 1-19, November.
    11. van den Broek, Judith & Boselie, Paul & Paauwe, Jaap, 2018. "Cooperative innovation through a talent management pool: A qualitative study on coopetition in healthcare," European Management Journal, Elsevier, vol. 36(1), pages 135-144.
    12. Vakkayil, Jacob & Torre, Edoardo Della & Giangreco, Antonio, 2017. "“It's not how it looks!” Exploring managerial perspectives on employee wellbeing," European Management Journal, Elsevier, vol. 35(4), pages 548-562.

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