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Organizational And Occupational Commitment: Knowledge Workers In Large Corporations




Previous discussion of knowledge work and workers tends to overlook the importance of contextual knowledge in shaping the organizational form of knowledge workers who are employees in large corporations. This paper proposes a model to understand the way knowledge base and organizational form are related to the work commitment, effort and job satisfaction of knowledge workers. The model is derived from (1) a critical examination of the market model of knowledge work organization, and (2) the results of empirical research conducted in two large corporations. We argue that contextual knowledge is important in the relationships between the corporation and knowledge workers. A dualistic model and an enclave organizational form are suggested to examine the relationships between the commitment, work effort and job satisfaction of knowledge workers. We noted from our empirical cases that enclave-like work teams enhanced the expertise and job autonomy of knowledge workers vis-à-vis management. These work teams together with the performance-based pay system, however, led to unmet job expectations including limited employee influence over decision-making and careers, and communication gaps with senior management. Under these circumstances, and in contrast to the impact of occupational commitment, organizational commitment did not contribute to work effort. The study highlights the importance of management's strategy in shaping the organizational form of knowledge work. The paper concludes by noting general implications of our study for the management of expertise and for further research. Copyright 2002 Blackwell Publishers Ltd..

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  • Tam Yeuk-Mui May, 2002. "Organizational And Occupational Commitment: Knowledge Workers In Large Corporations," Journal of Management Studies, Wiley Blackwell, vol. 39(6), pages 775-801, September.
  • Handle: RePEc:bla:jomstd:v:39:y:2002:i:6:p:775-801

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    References listed on IDEAS

    1. Gallie, Duncan & White, Michael & Cheng, Yuan & Tomlinson, Mark, 1998. "Restructuring the Employment Relationship," OUP Catalogue, Oxford University Press, number 9780198294412.
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    1. Recep BOZLAGAN & Mahmut DOGAN & Murat DAOUDOV, 2010. "Organizational Commitment And Case Study On The Union Of Municipalities Of Marmara," Regional and Sectoral Economic Studies, Euro-American Association of Economic Development, vol. 10(2).
    2. BOGAERT, Sandy & BOONE, Christophe & VAN WITTELOOSTUIJN, Arjen, 2009. "The impact of work group cooperative climate on affective commitment and turnover intention of professional employees," Working Papers 2009015, University of Antwerp, Faculty of Applied Economics.
    3. Bader, Benjamin & Berg, Nicola, 2013. "An Empirical Investigation of Terrorism-induced Stress on Expatriate Attitudes and Performance," Journal of International Management, Elsevier, vol. 19(2), pages 163-175.
    4. BOGAERT, Sandy & BOONE, Christophe & VAN WITTELOOSTUIJN, Arjen, 2009. "The impact of work group cooperative climate on affective commitment and turnover intention of professional employees," ACED Working Papers 2009005, University of Antwerp, Faculty of Applied Economics.
    5. Andreeva, Tatiana E. & Yurtaikin, Evgeniy E. & Soltitskaya, Tatiana A., 2006. "Human resources development practices as a key tool to attract, motivate and retain knowledge workers," Working Papers 782, Graduate School of Management, St. Petersburg State University.
    6. Perry, Sara Jansen & Hunter, Emily M. & Currall, Steven C., 2016. "Managing the innovators: Organizational and professional commitment among scientists and engineers," Research Policy, Elsevier, vol. 45(6), pages 1247-1262.
    7. Azman Ismail & Dayang Kartini Abang Ibrahim & Antonia Girardi, 2009. "The mediating effect of distributive justice in the relationship between pay design and job satisfaction," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics, vol. 27(1), pages 129-148.
    8. Kleanthis K. Katsaros & Athanasios N. Tsirikas & Christos S. Nicolaidis, 2015. "Firm performance: The role of CEOs' emotional and cognitive characteristics," International Journal of Business and Economic Sciences Applied Research (IJBESAR), Eastern Macedonia and Thrace Institute of Technology (EMATTECH), Kavala, Greece, vol. 8(1), pages 51-82, August.
    9. Bader, Benjamin & Berg, Nicola & Holtbrügge, Dirk, 2015. "Expatriate performance in terrorism-endangered countries: The role of family and organizational support," International Business Review, Elsevier, vol. 24(5), pages 849-860.

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