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Building organizational commitment through cognitive and relational job crafting

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  • Noesgaard, Mette Strange
  • Jørgensen, Frances

Abstract

In this paper, we investigate the process by which organizational commitment is influenced by job crafting among knowledge workers. To address this aim, we conducted a longitudinal qualitative case study in a software solutions development firm in Denmark. The findings from the study suggest that relational and cognitive job crafting encourage affective, normative, and continuous commitment among knowledge workers, which ultimately has a positive influence on retention. The study also highlights the considerable overlap between different types of job crafting, with task job crafting appearing to be a precursor to relational and cognitive job crafting. This paper contributes to the job crafting literature by providing a process-focused account of how it engenders knowledge workers’ organizational commitment and to practice by suggesting how managers can support job crafting efforts to increase knowledge worker retention.

Suggested Citation

  • Noesgaard, Mette Strange & Jørgensen, Frances, 2024. "Building organizational commitment through cognitive and relational job crafting," European Management Journal, Elsevier, vol. 42(3), pages 348-357.
    • Handle: RePEc:eee:eurman:v:42:y:2024:i:3:p:348-357
    DOI: 10.1016/j.emj.2023.01.002
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    References listed on IDEAS

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    1. Sharmila Jayasingam & Muhiniswari Govindasamy & Sharan Kaur Garib Singh, 2016. "Instilling affective commitment: insights on what makes knowledge workers want to stay," Management Research Review, Emerald Group Publishing Limited, vol. 39(3), pages 266-288, March.
    2. Sharmila Jayasingam & Muhiniswari Govindasamy & Sharan Kaur Garib Singh, 2016. "Instilling affective commitment: insights on what makes knowledge workers want to stay," Management Research Review, Emerald Group Publishing Limited, vol. 39(3), pages 266-288, March.
    3. Bindl, Uta K. & Unsworth, Kerrie L. & Gibson, Cristina B. & Stride, Christopher B., 2019. "Job crafting revisited: implications of an extended framework for active changes at work," LSE Research Online Documents on Economics 90175, London School of Economics and Political Science, LSE Library.
    4. Sharmila Jayasingam & Muhiniswari Govindasamy & Sharan Kaur Garib Singh, 2016. "Instilling affective commitment: insights on what makes knowledge workers want to stay," Management Research Review, Emerald Group Publishing Limited, vol. 39(3), pages 266-288, March.
    5. Tam Yeuk‐Mui May & Marek Korczynski & Stephen J. Frenkel, 2002. "Organizational And Occupational Commitment: Knowledge Workers In Large Corporations," Journal of Management Studies, Wiley Blackwell, vol. 39(6), pages 775-801, September.
    6. repec:eme:mrn000:01409170310783484 is not listed on IDEAS
    7. Marco Bontje & Sako Musterd & Bart Sleutjes, 2017. "Skills and cities: knowledge workers in Northwest-European cities," International Journal of Knowledge-Based Development, Inderscience Enterprises Ltd, vol. 8(2), pages 135-153.
    8. Pascal Paillé, 2012. "Employee retention: exploring the relationship between employee commitment, organisational citizenship behaviour and the decision to leave the organisation," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 12(1/2), pages 140-157.
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