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Cognitive job crafting as mediator between behavioral job crafting and quality of care in residential homes for the elderly

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  • Marina Romeo
  • Montserrat Yepes-Baldó
  • Kristina Westerberg
  • Maria Nordin

Abstract

Extending previous studies on job crafting, the aim of the present study is to analyze the effect of job crafting on quality of care in residential homes for elderly people in two European countries (Spain and Sweden). We hypothesize that cognitive crafting could be a consequence of behavioral crafting and that it will mediate the relationship between behavioral crafting and the perception of quality of care. A correlational design was used, with two-waves approximately 12 months apart (n = 226). Our results indicate that behavioral job crafting at T1 had an effect on cognitive job crafting at T2, relational job crafting at T1 increases quality of care at T2, and the mediation effect of cognitive job crafting. These results indicate that we must differentiate between the two forms of crafting (behavioral and cognitive), not as indicators of the same latent construct, but as aggregates. Additionally, we point out two main implications for managerial practice. First, as relational job crafting has a direct effect on quality of care, it is important to assure an organizational culture oriented towards employees. Secondly, due to the mediation effect of cognitive job crafting, managers should facilitate meaningful work environments. To do so, jobs should be re-designed, increasing skills variety, identity and significance.

Suggested Citation

  • Marina Romeo & Montserrat Yepes-Baldó & Kristina Westerberg & Maria Nordin, 2020. "Cognitive job crafting as mediator between behavioral job crafting and quality of care in residential homes for the elderly," PLOS ONE, Public Library of Science, vol. 15(12), pages 1-14, December.
    • Handle: RePEc:plo:pone00:0243726
    DOI: 10.1371/journal.pone.0243726
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    References listed on IDEAS

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    1. Justin M. Berg & Adam M. Grant & Victoria Johnson, 2010. "When Callings Are Calling: Crafting Work and Leisure in Pursuit of Unanswered Occupational Callings," Organization Science, INFORMS, vol. 21(5), pages 973-994, October.
    2. Onintze Letona-Ibañez & Maria Carrasco & Silvia Martinez-Rodriguez & Alejandro Amillano & Nuria Ortiz-Marques, 2019. "Cognitive, relational and task crafting: Spanish adaptation and analysis of psychometric properties of the Job Crafting Questionnaire," PLOS ONE, Public Library of Science, vol. 14(10), pages 1-15, October.
    3. Bindl, Uta K. & Unsworth, Kerrie L. & Gibson, Cristina B. & Stride, Christopher B., 2019. "Job crafting revisited: implications of an extended framework for active changes at work," LSE Research Online Documents on Economics 90175, London School of Economics and Political Science, LSE Library.
    4. Gavin Slemp & Dianne Vella-Brodrick, 2014. "Optimising Employee Mental Health: The Relationship Between Intrinsic Need Satisfaction, Job Crafting, and Employee Well-Being," Journal of Happiness Studies, Springer, vol. 15(4), pages 957-977, August.
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