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Inderscience Enterprises Ltd

International Journal of Services, Economics and Management

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Web page: http://www.inderscience.com/browse/index.php?journalID=236

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Series handle: RePEc:ids:injsem
ISSN: 1753-0822

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Content

2023, Volume 14, Issue 1

1-19 Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic: developing market context
by Md Samim Al-Azad & Mohammad Harun-or-Rashid
1-19 Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic: developing market context
by Md Samim Al-Azad & Mohammad Harun-or-Rashid
20-41 Customer satisfaction, behavioural and pay more intentions: a study on Indian Dhabas (roadside full-service restaurants)
by Pankaj Kumar & Pardeep K. Ahlawat & Parveen Kumar & Jitender Kumar
20-41 Customer satisfaction, behavioural and pay more intentions: a study on Indian Dhabas (roadside full-service restaurants)
by Pankaj Kumar & Pardeep K. Ahlawat & Parveen Kumar & Jitender Kumar
42-57 Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty
by Ghasem Bakhshandeh & Sajad Sharifi & Sayed Mohammad Rezaei
42-57 Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty
by Ghasem Bakhshandeh & Sajad Sharifi & Sayed Mohammad Rezaei
58-77 Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach
by Tareq Alblooshi & Moer Azli & Mohd Faiz Hilmi & Anas Abudaqa & Gouher Ahmed
58-77 Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach
by Tareq Alblooshi & Moer Azli & Mohd Faiz Hilmi & Anas Abudaqa & Gouher Ahmed
78-107 Contributory role of innovative capabilities in Malaysian small and medium enterprises performance
by R. Ganesh & A. Haslinda
78-107 Contributory role of innovative capabilities in Malaysian small and medium enterprises performance
by R. Ganesh & A. Haslinda
108-132 Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
by Amir Mohammad Fakoor Saghih & Bahare Sabzevari Bidokhti
108-132 Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
by Amir Mohammad Fakoor Saghih & Bahare Sabzevari Bidokhti

2022, Volume 13, Issue 4

313-337 Two-wheeler service sector: a billion dollar industry in India
by Virupaxi Bagodi & Varsha Bagodi
313-337 Two-wheeler service sector: a billion dollar industry in India
by Virupaxi Bagodi & Varsha Bagodi
338-357 Collaborative behaviours and social dilemmas during the coronavirus pandemic: does gender matter in the context of Moroccan firms?
by Slimane Ed-Dafali & Miloudi Kobiyh & Amina Omrane & Nahid Bikhzazen
338-357 Collaborative behaviours and social dilemmas during the coronavirus pandemic: does gender matter in the context of Moroccan firms?
by Slimane Ed-Dafali & Miloudi Kobiyh & Amina Omrane & Nahid Bikhzazen
358-377 Barter scheme in supply chain of traditional wet market during COVID-19 pandemic
by Sutanto Sutanto & Jamal Wiwoho & Intan Novela Qurrotul Aini & Alexander Yonathan Christy
358-377 Barter scheme in supply chain of traditional wet market during COVID-19 pandemic
by Sutanto Sutanto & Jamal Wiwoho & Intan Novela Qurrotul Aini & Alexander Yonathan Christy
378-409 Risks and profitability of microfinance institutions during crisis: empirical insights from an emerging market
by King Carl Tornam Duho
378-409 Risks and profitability of microfinance institutions during crisis: empirical insights from an emerging market
by King Carl Tornam Duho
410-449 How service design can improve the patient experience
by Sofia Rego & Leandro Pereira & Álvaro Dias & Rui Gonçalves & Renato Lopes da Costa
410-449 How service design can improve the patient experience
by Sofia Rego & Leandro Pereira & Ã lvaro Dias & Rui GonÃ§alves & Renato Lopes da Costa

2022, Volume 13, Issue 3

203-224 The importance of openness to the external environment for the development of entrepreneurial university
by Sawsen Sidrat & Younes Boujelbene
203-224 The importance of openness to the external environment for the development of entrepreneurial university
by Sawsen Sidrat & Younes Boujelbene
225-242 'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
by Eugene Cheng-Xi Aw & Stephanie Hui-Wen Chuah & Mohamad Fazli Sabri & Han-Xi Chong
225-242 'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
by Eugene Cheng-Xi Aw & Stephanie Hui-Wen Chuah & Mohamad Fazli Sabri & Han-Xi Chong
243-258 Impact of COVID-19 on the migrant worker livelihood: study in the Jalpaiguri Region, India
by Nirmal Chandra Roy
243-258 Impact of COVID-19 on the migrant worker livelihood: study in the Jalpaiguri Region, India
by Nirmal Chandra Roy
259-281 Total, direct and indirect employment effects of a hypothetical manufacturing 'shutdown': evidence from the main EU economies
by Claudio Di Berardino & Stefano D'Angelo & Gianni Onesti
259-281 Total, direct and indirect employment effects of a hypothetical manufacturing 'shutdown': evidence from the main EU economies
by Claudio Di Berardino & Stefano D'Angelo & Gianni Onesti
282-312 Forecasting and modelling for the inbound tourism demand volatility
by Yuruixian Zhang & Wei Chong Choo & Yuhanis Abdul Aziz & Choy Leong Yee & Jen Sim Ho
282-312 Forecasting and modelling for the inbound tourism demand volatility
by Yuruixian Zhang & Wei Chong Choo & Yuhanis Abdul Aziz & Choy Leong Yee & Jen Sim Ho

2022, Volume 13, Issue 2

93-107 Locus of control and investment decision: an investor's perspective
by Som Nath Paul & Amar Kumar Mishra & Rajesh Kumar Upadhyay
93-107 Locus of control and investment decision: an investor's perspective
by Som Nath Paul & Amar Kumar Mishra & Rajesh Kumar Upadhyay
108-130 Determinant effects on attitude formation and revisit intention among mainland Chinese tourists: the case of Malaysia
by Norzalita Abd Aziz & Fei Long & Alireza Habibi
108-130 Determinant effects on attitude formation and revisit intention among mainland Chinese tourists: the case of Malaysia
by Norzalita Abd Aziz & Fei Long & Alireza Habibi
131-151 Impact and future of artificial intelligence
by Renato Lopes Da Costa & João Diamantino & Leandro Pereira & Álvaro Dias & Rui Gonçalves & Natália Teixeira
131-151 Impact and future of artificial intelligence
by Renato Lopes Da Costa & JoÃ£o Diamantino & Leandro Pereira & Ã lvaro Dias & Rui GonÃ§alves & NatÃ¡lia Teixeira
152-181 Food and beverage industry in a pandemic context
by Leandro Pereira & Margarida Couto & Renato Lopes Da Costa & Álvaro Dias & Rui Gonçalves & Rui Vinhas Da Silva
152-181 Food and beverage industry in a pandemic context
by Leandro Pereira & Margarida Couto & Renato Lopes Da Costa & Ã lvaro Dias & Rui GonÃ§alves & Rui Vinhas Da Silva
182-201 Asymmetric nexus between energy prices, precious metal prices and stock market prices in the Indian context: evidence from a nonlinear ARDL model approach
by Suresh Kumar & Gurcharan Singh & Ankit Kumar
182-201 Asymmetric nexus between energy prices, precious metal prices and stock market prices in the Indian context: evidence from a nonlinear ARDL model approach
by Suresh Kumar & Gurcharan Singh & Ankit Kumar

2022, Volume 13, Issue 1

1-16 Financial literacy education and high school students - overview, analysis, suggestions and implications
by Chen Tian & Chunhui Wang
1-16 Financial literacy education and high school students - overview, analysis, suggestions and implications
by Chen Tian & Chunhui Wang
17-38 Antecedents of job satisfaction and organisational commitment - PLS-SEM approach
by Mai Ngoc Khuong & Tran Phuong Mai & Nguyen Thi Minh Phuong
17-38 Antecedents of job satisfaction and organisational commitment - PLS-SEM approach
by Mai Ngoc Khuong & Tran Phuong Mai & Nguyen Thi Minh Phuong
39-56 To develop an index measuring financial awareness amongst the rural women beneficiaries of a microfinance institution
by Vinita Rai & Monica Shrivastava
39-56 To develop an index measuring financial awareness amongst the rural women beneficiaries of a microfinance institution
by Vinita Rai & Monica Shrivastava
57-77 Employee satisfaction in the sales department of the automobile industry in Beijing, China: an approach with Herzberg's two-factor theory
by R. Ganesh & Yang Liu
57-77 Employee satisfaction in the sales department of the automobile industry in Beijing, China: an approach with Herzberg's two-factor theory
by R. Ganesh & Yang Liu
78-91 Improving internal management capabilities to increase supply chain resilience and financial performance - a dynamic capabilities perspective
by Zuoming Liu
78-91 Improving internal management capabilities to increase supply chain resilience and financial performance - a dynamic capabilities perspective
by Zuoming Liu

2021, Volume 12, Issue 4

317-337 A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
by Pierre Mostert & Eksteen Theron & Jack Kruger
317-337 A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
by Pierre Mostert & Eksteen Theron & Jack Kruger
338-366 Interaction among productivity and financial performance of people's credit funds in Vietnam
by Van Duong Ha
338-366 Interaction among productivity and financial performance of people's credit funds in Vietnam
by Van Duong Ha
367-387 A cohort study of motivational factors towards fitness training services in Ahmedabad City
by Avani Raval & Swati Saxena
367-387 A cohort study of motivational factors towards fitness training services in Ahmedabad City
by Avani Raval & Swati Saxena
388-403 Determinants of consumers' frequency of eating out: implication for the restaurant business in India
by Waseem Khan & Saghir Ahmad Ansari & Mohd Imran Siddiquei
388-403 Determinants of consumers' frequency of eating out: implication for the restaurant business in India
by Waseem Khan & Saghir Ahmad Ansari & Mohd Imran Siddiquei
404-425 The impact of macroeconomic policies on Tunisian current account, an ARDL approach
by Hager Farhoud & Lotfi Taleb
404-425 The impact of macroeconomic policies on Tunisian current account, an ARDL approach
by Hager Farhoud & Lotfi Taleb

2021, Volume 12, Issue 3

211-227 A study on the relationships between psychological contract and personal aspects among teachers in higher education institutions in India
by Remya Lathabhavan & Aishwarya Sajimon & Jeffrey Daniel
211-227 A study on the relationships between psychological contract and personal aspects among teachers in higher education institutions in India
by Remya Lathabhavan & Aishwarya Sajimon & Jeffrey Daniel
228-253 The leading edge of NFC mobile wallet adoption: an empirical analysis from an emerging economy's perspective
by Hui-Ling Hor & Wei-Lun Wong & Sau-Kit Ho & Junn-Hann Tan & Su-Xian Teo & Pik-Yin Foo
228-253 The leading edge of NFC mobile wallet adoption: an empirical analysis from an emerging economy's perspective
by Hui-Ling Hor & Wei-Lun Wong & Sau-Kit Ho & Junn-Hann Tan & Su-Xian Teo & Pik-Yin Foo
254-271 Predictors determining the intention to use hotel branded mobile app among Malaysia's millennials: the mediating effect of perceived personalisation
by Vivien Mei-Yin Lim & Rajat Subhra Chatterjee & Pik-Yin Foo
254-271 Predictors determining the intention to use hotel branded mobile app among Malaysia's millennials: the mediating effect of perceived personalisation
by Vivien Mei-Yin Lim & Rajat Subhra Chatterjee & Pik-Yin Foo
272-293 Resource planning system for organisations - a soft computing approach
by Erfan Zarafshan & Sina Gholami & Reza Sheikh & Shib Sankar Sana
272-293 Resource planning system for organisations - a soft computing approach
by Erfan Zarafshan & Sina Gholami & Reza Sheikh & Shib Sankar Sana
294-316 Modelling the factors affecting global economy during COVID-19 using ISM approach
by Meenu Shant Priya & Vineet Jain & Sajal Kabiraj & Samant Shant Priya
294-316 Modelling the factors affecting global economy during COVID-19 using ISM approach
by Meenu Shant Priya & Vineet Jain & Sajal Kabiraj & Samant Shant Priya

2021, Volume 12, Issue 2

109-128 Relationship marketing tactics, customer entitlement, and customer behavioural responses
by Thi Bich Hanh Tran & Anh Dung Vu
109-128 Relationship marketing tactics, customer entitlement, and customer behavioural responses
by Thi Bich Hanh Tran & Anh Dung Vu
129-148 Exploratory study on the professional situation of hotel directors
by Álvaro Dias & Raúl R. Ferreira & Fernando M. Garrido
129-148 Exploratory study on the professional situation of hotel directors
by Ã lvaro Dias & RaÃºl R. Ferreira & Fernando M. Garrido
149-163 Examining the intentions to use crowdfunding platform - an extended technology acceptance model
by Hasnan Baber
149-163 Examining the intentions to use crowdfunding platform - an extended technology acceptance model
by Hasnan Baber
164-184 Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model
by Nidhi Kampani & Deepika Jhamb
164-184 Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model
by Nidhi Kampani & Deepika Jhamb
185-209 Corporate social responsibility practices and their impact on sustainable development in Saudi Arabia
by Mahmoud Abdelaziz Touny & Khaled Alsaeed Qamar & Mahmoud M. Hussein Alayis
185-209 Corporate social responsibility practices and their impact on sustainable development in Saudi Arabia
by Mahmoud Abdelaziz Touny & Khaled Alsaeed Qamar & Mahmoud M. Hussein Alayis

2021, Volume 12, Issue 1

1-20 Knowledge and relationship of consultants as key in management consulting industry: the case of Portugal consulting sector
by Renato Lopes Da Costa & Leandro Pereira & Álvaro Dias & José Santos & Rui Gonçalves
1-20 Knowledge and relationship of consultants as key in management consulting industry: the case of Portugal consulting sector
by Renato Lopes Da Costa & Leandro Pereira & Ã lvaro Dias & JosÃ© Santos & Rui GonÃ§alves
21-40 The lost money: study of India's inward foreign remittances and its related factors - a panel data approach
by Muskan Kaur & Kanchan Sehrawat & Madhu Vij
21-40 The lost money: study of India's inward foreign remittances and its related factors - a panel data approach
by Muskan Kaur & Kanchan Sehrawat & Madhu Vij
41-59 A comparative study of the leadership skills of the millennial male and millennial female managerial leaders in the Indian service sector
by Pooja & Pranab Kumar
41-59 A comparative study of the leadership skills of the millennial male and millennial female managerial leaders in the Indian service sector
by Pooja & Pranab Kumar
60-92 Quality in the supermarket sector in Peru
by Jorge Benzaquen De Las Casas & Angie Álvarez & Ítalo Falcón & Úrsula Velarde & Víctor Burga
60-92 Quality in the supermarket sector in Peru
by Jorge Benzaquen De Las Casas & Angie Ã lvarez & Ã talo FalcÃ³n & Ãšrsula Velarde & VÃctor Burga
93-108 Economic growth-financial development-poverty nexus in emerging markets
by Kunofiwa Tsaurai
93-108 Economic growth-financial development-poverty nexus in emerging markets
by Kunofiwa Tsaurai

2020, Volume 11, Issue 4

329-346 Examining customers' perception of electronic shopping mall's e-service quality
by Xin Tong Li & Abdul Rahman & Gan Connie & Zahir Osman
347-370 Service innovation and firm performance: operational experiences in uncertain environments
by Morteza Akbari & Hossein Mokhtari & Afsaneh Moradi & Afsaneh Pourjam & Ala Khosravani
371-389 Fostering China's expanding trade in services
by Xuedong Li & Michael D. Clemes & Baiding Hu
390-429 Socio-economic inequality and economic growth in BRICS countries: relationships and policy options
by Olawumi D. Awolusi & Josue Mbonigaba

2020, Volume 11, Issue 3

191-220 Does tourism growth create a trickle-down effect in rural areas?
by Ghozali Maski & Faishal Fadli & Vietha Devia Sagita Sumantri
191-220 Does tourism growth create a trickle-down effect in rural areas?
by Ghozali Maski & Faishal Fadli & Vietha Devia Sagita Sumantri
221-233 The impact of country of origin on relationship marketing outcomes in a market with a large migrant population
by Richard A. Heiens & Larry P. Pleshko
221-233 The impact of country of origin on relationship marketing outcomes in a market with a large migrant population
by Richard A. Heiens & Larry P. Pleshko
234-255 What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by Hiram Ting & Kim-Lim Tan & Xin-Jean Lim & Jun-Hwa Cheah & Qian-Hui Ting & Hui-Bun Ting
234-255 What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by Hiram Ting & Kim-Lim Tan & Xin-Jean Lim & Jun-Hwa Cheah & Qian-Hui Ting & Hui-Bun Ting
256-273 Identifying the antecedents of internal integration in improving green product innovation
by Zuoming Liu
256-273 Identifying the antecedents of internal integration in improving green product innovation
by Zuoming Liu
274-301 International entrepreneurial culture, innovation differentiation strategy and early internationalisation: evidence from Indian born globals
by Dominic Buccieri
274-301 International entrepreneurial culture, innovation differentiation strategy and early internationalisation: evidence from Indian born globals
by Dominic Buccieri
302-327 Sustainability practices in tourism supply chain with confirmatory factor analysis
by Deepak Eldho Babu & Arshinder Kaur
302-327 Sustainability practices in tourism supply chain with confirmatory factor analysis
by Deepak Eldho Babu & Arshinder Kaur

2020, Volume 11, Issue 2

97-118 Validation of customers' perceived e-service quality determinants: a confirmatory factor analysis approach
by Narender Singh Bhati
97-118 Validation of customers' perceived e-service quality determinants: a confirmatory factor analysis approach
by Narender Singh Bhati
119-136 Effect of staff appearance on customer satisfaction and revisit intention
by Byoungho Lee & Jinkyung Choi
119-136 Effect of staff appearance on customer satisfaction and revisit intention
by Byoungho Lee & Jinkyung Choi
137-166 Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kano's model
by Seyedehfatemeh Golrizgashti & Amir Razavi Hejaz & Kimia Farshianabbasi
137-166 Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kano's model
by Seyedehfatemeh Golrizgashti & Amir Razavi Hejaz & Kimia Farshianabbasi
167-190 Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry
by Javid Jouzdani & Hadi Shirouyehzad & Niloufar Maaroufi & Ali Javaheri
167-190 Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry
by Javid Jouzdani & Hadi Shirouyehzad & Niloufar Maaroufi & Ali Javaheri

2020, Volume 11, Issue 1

1-20 Use of Taguchi method for optimisation of process parameters of option pricing model
by Amir Ahmad Dar & N. Anuradha
1-20 Use of Taguchi method for optimisation of process parameters of option pricing model
by Amir Ahmad Dar & N. Anuradha
21-47 The forefront of mobile shopping: an emerging economy's perspective
by Chi-Yang Hng & Pik-Yin Foo & Ai-Fen Lim & Radha Krishnan Nair
21-47 The forefront of mobile shopping: an emerging economy's perspective
by Chi-Yang Hng & Pik-Yin Foo & Ai-Fen Lim & Radha Krishnan Nair
48-70 The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia
by Shimiao Li
48-70 The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia
by Shimiao Li
71-95 Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service management
by Tai-Hsi Wu & Shao-Jen Weng & Ruei-Bin Pan & Seung-Hwan Kim & Don Gotcher & Yao-Te Tsai
71-95 Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service management
by Tai-Hsi Wu & Shao-Jen Weng & Ruei-Bin Pan & Seung-Hwan Kim & Don Gotcher & Yao-Te Tsai

2019, Volume 10, Issue 3

195-207 Could financial trouble be avoided by cooking at home? An analysis of checking account records
by Franziska Willenbuecher & Marc Anthony Fusaro
208-228 Examining strategic group membership and firm performance in the global hotel industry
by Wei He & Tantatape Brahmasrene
229-247 Impacts of decentralisation on quality and satisfaction: evidence from city bus service in Vietnam
by Hung V. Nguyen & Thang V. Nguyen & Cuong H. Nguyen & Anh T. Ha
248-265 Asset quality and performance: an empirical study of Indian microfinance institutions
by Sougata Ray & Sushanta Kumar Mahapatra
266-287 Evaluation of students' satisfaction with perceived performance value projection in Malaysian private higher education institutions
by R. Ganesh & Abdullah Haslinda

2019, Volume 10, Issue 2

89-109 Understanding the intention to use self service technologies in the airline industry
by N. Thamaraiselvan & S. Thanigai Arul & Dharun Kasilingam
110-125 Financial development-income inequality nexus in South Eastern European countries: does the relationship vary with the level of inflation?
by Kunofiwa Tsaurai & Charles Nyoka
126-145 Assessing and improving performance for a small contact centre
by Lifang Wu
146-176 An exploratory study on the morphology and measurement of teleshopping trust: a scale development
by Olfa Bouhlel
177-193 How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers
by Aris Insan Waluya & M. Ali Iqbal & Rhian Indradewa

2019, Volume 10, Issue 1

1-22 Bill prioritisation and bill payment orientation in the developing country context
by Joseann Knight & Donley Carrington
1-22 Bill prioritisation and bill payment orientation in the developing country context
by Joseann Knight & Donley Carrington
23-33 Service quality gap - a tale of two companies
by Hasnan Baber
23-33 Service quality gap - a tale of two companies
by Hasnan Baber
34-54 Understanding the antecedents of service decisions: an integration of service promiscuity and customer citizenship behaviour
by Benny J. Godwin & Rowena Wright
34-54 Understanding the antecedents of service decisions: an integration of service promiscuity and customer citizenship behaviour
by Benny J. Godwin & Rowena Wright
55-67 Social loafing with group development
by Min Zhu & Huaqing Wang
55-67 Social loafing with group development
by Min Zhu & Huaqing Wang
68-88 Green innovation under uncertainty - a dynamic perspective
by Ping Li & Mohan Menon & Zuoming Liu
68-88 Green innovation under uncertainty - a dynamic perspective
by Ping Li & Mohan Menon & Zuoming Liu

2018, Volume 9, Issue 2

95-110 Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
by Reyner Pérez-Campdesuñer & Alexander Sánchez-Rodríguez & Gelmar García-Vidal & Rodobaldo Martínez-Vivar
95-110 Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
by Reyner PÃ©rez-CampdesuÃ±er & Alexander SÃ¡nchez-RodrÃguez & Gelmar GarcÃa-Vidal & Rodobaldo MartÃnez-Vivar
111-124 The antecedents of green information system and impact on environmental performance
by Zuoming Liu & Huaqing Wang & Ping Li
111-124 The antecedents of green information system and impact on environmental performance
by Zuoming Liu & Huaqing Wang & Ping Li
125-142 Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy
by Peerayuth Charoensukmongkol & Pornprom Suthatorn
125-142 Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy
by Peerayuth Charoensukmongkol & Pornprom Suthatorn
143-157 The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India
by Devkant Kala & D.S. Chaubey
143-157 The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India
by Devkant Kala & D.S. Chaubey
158-176 Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect
by Sridhar Manohar & Ganesan Palanisamy
158-176 Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect
by Sridhar Manohar & Ganesan Palanisamy

2018, Volume 9, Issue 1

1-17 Is the complementarity between remittances and human capital development a panacea for income inequality reduction?
by Kunofiwa Tsaurai
1-17 Is the complementarity between remittances and human capital development a panacea for income inequality reduction?
by Kunofiwa Tsaurai
18-35 Outsourcing in-house food operation in a hotel organisation in Hong Kong
by Pimtong Tavitiyaman & Bruce Tsui & Ray Tak-Yin Hui
18-35 Outsourcing in-house food operation in a hotel organisation in Hong Kong
by Pimtong Tavitiyaman & Bruce Tsui & Ray Tak-Yin Hui
36-60 Antecedents and outcomes of telecom reputation in Ghana
by Alex Anlesinya & Zakari Bukari & Amy Afi Bonuedi & Michael K. Mickson & Adwoa Benewaa Brefo-Manuh & Gerald Joseph Nii Tetteh Nyanyofio
36-60 Antecedents and outcomes of telecom reputation in Ghana
by Alex Anlesinya & Zakari Bukari & Amy Afi Bonuedi & Michael K. Mickson & Adwoa Benewaa Brefo-Manuh & Gerald Joseph Nii Tetteh Nyanyofio
61-76 Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings
by Dharmesh D. Gadhavi & Jayesh D. Patel & Yupal S. Shukla
61-76 Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings
by Dharmesh D. Gadhavi & Jayesh D. Patel & Yupal S. Shukla
77-94 Effect of conflict and emotions on perceptions of social loafing in groups
by Satvir Singh & Min Zhu & Huaqing Wang
77-94 Effect of conflict and emotions on perceptions of social loafing in groups
by Satvir Singh & Min Zhu & Huaqing Wang

2017, Volume 8, Issue 1/2

1-17 Evaluating competitiveness of the convention destination: a primary stakeholders' perspective in Chiang Mai City, Thailand
by Wanniwat Pansuwong
18-34 The moderating role of service innovation on the relationship between customer satisfaction and customer value: a case of 3-star hotels in Jakarta
by Ronald Sukwadi
35-50 Implementation of technology for business cluster management: a prototype of sharing economy among customs broker SMEs in Thailand
by Kanitta Chutanoparat & T. Mokkhamakkul & S. Sinthupinyo
51-72 A comparative study of two Thai franchises in international expansion
by Arunee Lertkornkitja
73-89 What values are perceived by hotel guests?
by Levyda Levyda
90-108 CAPEX efficiency and service quality improvement via tower sharing in the Indonesian telecommunication industry: optimisation model using comparison of genetic algorithm and simulated annealing methods
by Anisah Firli & Ina Primiana & Umi Kaltum & Yevis Marty Oesman & Aldrin Herwany & Yudi Azis & Akhmad Yunani
109-131 Perception of faculty members on factors affecting quality education and employability skills in technical education sector: an empirical analysis
by O.P. Shukla & S.K. Garg

2014, Volume 6, Issue 3

209-221 Online decision support system for finished lamb production
by Wyn Morris & Nishikant Mishra
222-247 Management consulting: measuring performance and the use of success fees
by BÃ¤rbel Fleischer & Dodo Zu Knyphausen-AufseÃŸ & Lars Schweizer
248-262 A disruption analysis of mobile communication services using business ecosystem concept
by Thanh Van Do & Hanne Kristine Hallingby & Loc H. Khuong & Natalia Kryvinska
263-281 The relationship between income level and medical tourism service quality expectations
by Jose F. Moreno & Michael Guiry

2014, Volume 6, Issue 2

115-131 Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers
by Anupama Sukhu & Anil Bilgihan
132-145 Employees' perception of empowerment: a comparative study among different sectors of banks
by Elizabeth George & K.A. Zakkariya
146-162 A comparison of academia and industry perceptions of an ideal hospitality management programme
by Chandan Kumar Banerjee & Kaushik Mandal
163-180 Enhancing customer experience in Canadian hotels
by Chandana Jayawardena & Anupama Sukhu
181-192 Using practice theory to analyse value propositions and value facilitation in self-reliance training
by Benjamin P.W. Ellway
193-208 Exhibitors and visitors' motivations at destination trade shows
by Shobha Menon & Manoj Edward

2014, Volume 6, Issue 1

1-13 Evaluation of HIV health services in Lagos State: an empirical study
by Waliu Apena & Rajeev K. Bali & Jackie Binnersley & Raouf N.G. Naguib & Michael O. Odetayo & Vikraman Baskaran
14-37 Textual meta-analysis of maintenance management's knowledge assets
by Fazel Ansari & Patrick Uhr & Madjid Fathi
38-62 Causality between the pillars of development and economic growth: a panel VAR application
by Rudra P. Pradhan & John H. Hall
63-96 Service supply chain management: generalised and applied framework perspective
by Zhixiang Chen
97-111 Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital
by Guimin Duan & Lan Qiu & Weiping Yu & Hao Hu

2013, Volume 5, Issue 3

179-202 On the demand for nursing labour in hospital pharmacies
by Sean M. Murphy & Daniel L. Friesner & Robert Rosenman
203-221 The antecedents of re-purchase intentions: the service quality perspective
by Anthony Perrone & Ho Yin Wong
222-255 Understanding satisfying service encounters in retail banking - a dyadic perspective
by Nathalie Kania & Thorsten Gruber
256-274 Applying Kansei Engineering, the Kano model and QFD to services
by Markus Hartono & Tan Kay Chuan & John Brian Peacock

2013, Volume 5, Issue 1/2

5-20 Are service-based business models of the video game industry blueprints for the music industry?
by Florian Waldner & Martin Zsifkovits & Kurt Heidenberger
21-40 SOA investment decision-making using real options analysis
by Lukas Auer
41-71 The role of e-commerce in B2B markets of goods and services
by Polina Fauska & Natalia Kryvinska & Christine Strauss
72-92 Consideration of aspects affecting the evolvement of collaborative e-business in service organisations
by Oksana Urikova & Iryna Ivanochko & Natalia Kryvinska & Christine Strauss & Peter Zinterhof
93-111 A service oriented framework for designing buyer supplier relations
by Werner Wetzlinger & JÃ¶rg Schweiger & Gerold Wagner & Christian Neumann
112-124 Multi-channel management: an exploratory study of current practices
by Lea M. Wakolbinger & Christian Stummer
125-153 Service innovation capabilities: what are they?
by Lidia Gryszkiewicz & Eleni Giannopoulou & Pierre-Jean Barlatier
154-177 A process model to guide the integration of business processes and services within and across organisations
by Dietmar Nedbal

2012, Volume 4, Issue 4

267-281 Service quality, image and loyalty towards Malaysian hotels
by Tat-Huei Cham & Yalini Easvaralingam

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