Printed from https://ideas.repec.org/s/ids/injsem3.html
Content
2011, Volume 3, Issue 2
- 218-231 Socioeconomics in supply chain management: a case study analysis of facility location decisions with GIS
by Coray Davis - 232-249 The risks and benefits associated with global outsourcing
by Seyed-Mahmoud Aghazadeh
2011, Volume 3, Issue 1
- 3-20 Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India
by Rajat Gera - 21-35 The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
by Nathan Darmawan & Jia Jia Sim & Veeri Arumugam & Kim-Wai Chow - 36-61 Relationship between service gap and perception for mapping of quality attributes into four service quality factors
by Mal-Kong Sia - 62-77 The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia
by Yueh-Sin Ang & Voon-Hsien Lee & Boon-In Tan & Alain Yee-Loong Chong - 78-91 TQM and service quality: a survey of commercial banking industry in Malaysia
by Wen-Yi Sit & Keng-Boon Ooi & Siew-Phaik Loke & Garry Tan Wei Han - 92-103 Introducing iterative model into quality management with focus on emerging markets
by Jasna Tusek - 104-121 Challenges facing higher education as a service industry in a developing country
by Nirwan Idrus - 122-133 Student perceptions of service quality in the school of accounting: a case analysis of a private university in Malaysia
by Chee-Hoong Lam & Felix Chee-Yew Ng & Peter Sin-Howe Tan & King-Tak Yew
2010, Volume 2, Issue 3/4
- 227-245 A conceptual framework for presenting and promoting human resource knowledge sharing in the supply chain as a social network
by Abbas Afrazeh & Iman Zarinozv - 246-266 A multi-product lot size in make-to-order supply chain using discrete event simulation and response surface methodology
by Wafik Hachicha & Ahmed Ammeri & Faouzi Masmoudi & Habib Chabchoub - 267-285 Literature review of covering problem in operations management
by C.N. Vijeyamurthy & R. Panneerselvam - 286-306 Aggregating performance measures of a multi-echelon supply chain using the analytical network and analytical hierarchy process
by Julie Drzymalski & Nicholas G. Odrey & George R. Wilson - 307-321 Research on job integration of multi-agent in multimodal transportation with time windows
by Guiwu Xiong & Yong Wang - 322-331 Selection of partner companies in extended enterprise using fuzzy AHP
by Bobin Cherian Jos & S. Kumanan - 332-349 Ant colony optimisation based heuristic for one-sided time constraint vehicle routing problem
by M. Saravanan & K.A. Sundararaman - 350-370 A decision-making framework for the selection of third-party reverse logistics provider
by P. Murugesan & A. Noorul Haq - 371-384 A DNA-based algorithm for capacitated vehicle routing problem using temperature gradient technique
by B.S.E. Zoraida & Michael Arock & B.S.M. Ronald & R. Ponalagusamy - 385-411 Analysis of time delays for loss reduction in an automobile components manufacturing organisation using a proactive supply chain risk management model
by D. Elangovan & G. Sundararaj & S.R. Devadasan & P. Karuppuswamy - 412-432 A meta-heuristic for design of a capacitated production/inventory system
by Cigdem Z. Gurgur
2010, Volume 2, Issue 2
- 109-120 Gender roles and family decision making: a study of Indian automobile purchases
by R.K. Srivastava & Beverlee B. Anderson - 121-136 Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city
by Piyali Ghosh & Vibhuti Tripathi & Smit Saini & Swati Agrawal - 137-147 The development and validity of new service development scale: using a balanced scorecard approach
by Guoping Wu & Guofeng Gai & Ying Wang - 148-179 Financial crisis, IMF and bank efficiency: empirical evidence from the ASEAN-4 countries
by Fadzlan Sufian - 180-196 An analysis on the behavioural traits of salaried class investors in Tamil Nadu
by R. Kasilingam & G. Jayabal - 197-210 Identifying the factor structure of customer satisfaction by modified importance-performance analysis
by Chi-Fan Lin - 211-224 Supply chain management in health sector in Thailand: a case study
by Duangpun Kritchanchai & Rawee Suwandechochai
2010, Volume 2, Issue 1
- 1-29 An e-services reference model to streamline the Global Village Grid
by Seyyed Mohsen Hashemi & Mohammadreza Razzazi - 30-45 Factors that mitigate employee job stress in the service industry
by Amarjit Gill & Nahum Biger & Smita Bhutani - 46-58 IT project risk assessment methods: a literature review
by Shan Liu & Jinlong Zhang - 59-79 Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon
by Meghana Rao & Tugrul U. Daim - 80-108 The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives
by Mohammed T. Nuseir & Mamoun N. Akroush & Bushra K. Mahadin & Abdullah Q. Bataineh
2009, Volume 1, Issue 4
- 315-339 Supply chain design of an electronic industry using lean principles
by Om Pal Singh - 340-357 Governance and performance evaluation of the Portuguese seaports in the European context
by Rui Cunha Marques & Manuel Luz Carvalho - 358-370 Water and sanitation for all? Rural versus urban provision
by Susanna Wolf - 371-392 The service net facility integration appraisal
by Rinaldo C. Michelini & Roberto P. Razzoli - 393-413 Consulting success and contingent fees as important elements on the way to a theory of management consulting
by Lars Schweizer & Dodo zu Knyphausen-Aufsess & Martin Rajes - 414-426 The impact of inventory turnover ratio on companies' stock performance in the retail industry
by Seyed-Mahmoud Aghazadeh - 427-446 Marketing to the bottom of the pyramid: opportunities in emerging markets
by Maktoba Omar & Robert L. Williams Jr.
2009, Volume 1, Issue 3
- 209-232 Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan
by Mamoun N. Akroush - 233-249 The impact of customer education on customer participation, functional service quality and trust in restaurant services
by Cheng-Yue Yin & Xue Yang - 250-266 Agent's quest for reputation and referrals from past and present customers as the agent's source of business
by Goitom Tesfom & Dawit Zerom - 267-283 Research on configuration and innovation of service supply chain: a case study
by Hua Song & Kangkang Yu - 284-300 Hiring candidates through references
by Rajib Lochan Dhar & Manju Bhagat - 301-313 Formal and relational incentives in BPO relationship management
by Li Shuangyan & Wan Difang & Shi Yarong
2008, Volume 1, Issue 2
- 99-116 One-stop service in government: best practice reports from the Chinese front line
by Jing-Hua Li & Ying Shen - 117-134 Do service sector trends stimulate entrepreneurship? A socio-economic labour market perspective
by Dieter Bogenhold & Uwe Fachinger - 135-149 Contribution of producer services to productivity in manufacturing: some empirical evidence from P.R. China
by Zhibiao Liu & Mingchao Yu & Jing Jiang - 150-162 A study on quality of information gathered by principal in IT service outsourcing
by Deng Lin & Yuanqiang Xia & Hongxing Cheng - 163-182 Sourcing decisions in the finance sector: current state and focus on economies of scale and knowledge management
by Stefan Koch - 183-195 The characteristics and evolution of services sector: evidence from P.R. China
by Shunzhong Liu & Guoping Wu - 196-207 Perceived service quality and patronage behaviour in the auto-repair industry
by Andreas Andronikidis & Victoria Bellou & Chris Vasiliadis
2007, Volume 1, Issue 1
- 6-23 Analysis and evaluation of tourism e-commerce websites in China
by Yaobin Lu & Zhaohua Deng & Bin Wang - 24-35 Governing Science, Technology and Innovation: lessons from policy formulation and regulation in Denmark
by Jens S. Jensen - 36-54 The study on audit pricing: new evidence from China
by Jihong Liu - 55-70 Is Vincent Ostrom's Democratic Administration and New Public Management at odds in East Africa's Public Administration?
by Eric E. Otenyo - 71-87 College Student Loans institution in China: achievement, defect and sustainable development
by Huang Wei - 88-97 Integration of DEA with input-output table for national economy efficiency analysis
by Bing Jiang & Shaowei Liu & Qian Wang