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Factors that mitigate employee job stress in the service industry

Author

Listed:
  • Amarjit Gill
  • Nahum Biger
  • Smita Bhutani

Abstract

The study examines the impact of empowerment and transformational leadership on employee job stress. In addition, the study seeks to extend Gill et al.'s findings related to mitigating stress and burnout. Results show that the improvement in the level of perceived empowerment and transformational leadership used by managers mitigate employee job stress in the hospitality services industry. This paper offers useful insights for service managers based on empirical evidence.

Suggested Citation

  • Amarjit Gill & Nahum Biger & Smita Bhutani, 2010. "Factors that mitigate employee job stress in the service industry," International Journal of Services, Economics and Management, Inderscience Enterprises Ltd, vol. 2(1), pages 30-45.
    • Handle: RePEc:ids:injsem:v:2:y:2010:i:1:p:30-45
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