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Creating Reciprocal Value Through Operational Transparency

Citations

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Cited by:

  1. Gérard P. Cachon & Karan Girotra & Serguei Netessine, 2020. "Interesting, Important, and Impactful Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 214-222, January.
  2. Ryan W. Buell, 2021. "Last-Place Aversion in Queues," Management Science, INFORMS, vol. 67(3), pages 1430-1452, March.
  3. Gerrard, Russell & Hiabu, Munir & Kyriakou, Ioannis & Nielsen, Jens Perch, 2019. "Communication and personal selection of pension saver’s financial risk," European Journal of Operational Research, Elsevier, vol. 274(3), pages 1102-1111.
  4. Sezer Ülkü & Chris Hydock & Shiliang Cui, 2020. "Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption," Management Science, INFORMS, vol. 66(3), pages 1149-1171, March.
  5. Aleda Roth & Yanchong Zheng, 2021. "A Tale of Two Food Chains: The Duality of Practices on Well‐being," Production and Operations Management, Production and Operations Management Society, vol. 30(3), pages 783-801, March.
  6. Basu, Bibaswan & Chakraborty, Debarun & Kumar Kar, Arpan, 2024. "How can we improve buyer experiences for the operations of e-grocery platforms? Towards a unified framework for digital service operations," International Journal of Production Economics, Elsevier, vol. 278(C).
  7. Xiahua Wei & Ming Fan & Weijia You & Yong Tan, 2021. "An Empirical Study of the Dynamic and Differential Effects of Prefunding," Production and Operations Management, Production and Operations Management Society, vol. 30(5), pages 1331-1349, May.
  8. Naumov, Sergey & Oliva, Rogelio, 2025. "Structural feedback and behavioral decision making in queuing systems: A hybrid simulation framework," European Journal of Operational Research, Elsevier, vol. 324(3), pages 855-870.
  9. Jihoon Cho & Swinder Janda, 2023. "Perception carryover in cross-buying: the role of interpurchase time and product locus," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(4), pages 809-819, December.
  10. Muhammad Azizul Islam & Chris J. Van Staden, 2022. "Modern Slavery Disclosure Regulation and Global Supply Chains: Insights from Stakeholder Narratives on the UK Modern Slavery Act," Journal of Business Ethics, Springer, vol. 180(2), pages 455-479, October.
  11. Wang, Tongxi & Esmark Jones, Carol L. & Voorhees, Clay M., 2025. "Looking behind the curtain: How transparent design shapes consumer imagination and enhances purchase intentions," Journal of Business Research, Elsevier, vol. 189(C).
  12. Evgeny Kagan & Brett Hathaway & Maqbool Dada, 2025. "Deploying Chatbots in Customer Service: Adoption Hurdles and Simple Remedies," Papers 2504.06145, arXiv.org.
  13. Dongyuan Zhan & Amy R. Ward, 2019. "Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems," Operations Research, INFORMS, vol. 67(6), pages 1738-1751, November.
  14. Shengsheng Xiao & Yi‐Chun (Chad) Ho & Hai Che, 2021. "Building the Momentum: Information Disclosure and Herding in Online Crowdfunding," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 3213-3230, September.
  15. Shaohua He & Lei Liu & Qi Liu & Shaoling Fu, 2024. "Creating social value through operational supply chain transparency," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 2333-2351, May.
  16. Wang, Yiru & Zamudio, César & Jewell, Robert D., 2023. "The more they know: Using transparent online communication to combat fake online reviews," Business Horizons, Elsevier, vol. 66(6), pages 753-764.
  17. Karen Donohue & Özalp Özer, 2020. "Behavioral Operations: Past, Present, and Future," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 191-202, January.
  18. Timothy Gubler & Ian Larkin & Lamar Pierce, 2018. "Doing Well by Making Well: The Impact of Corporate Wellness Programs on Employee Productivity," Management Science, INFORMS, vol. 64(11), pages 4967-4987, November.
  19. Yaroslav Rosokha & Chen Wei, 2024. "Cooperation in Queueing Systems," Management Science, INFORMS, vol. 70(11), pages 7597-7616, November.
  20. Roggeveen, Anne L. & Grewal, Dhruv & Karsberg, John & Noble, Stephanie M. & Nordfält, Jens & Patrick, Vanessa M. & Schweiger, Elisa & Soysal, Gonca & Dillard, Annemarie & Cooper, Nora & Olson, Richard, 2021. "Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies," Journal of Retailing, Elsevier, vol. 97(1), pages 81-98.
  21. Tinglong Dai & Sridhar Tayur, 2022. "Designing AI‐augmented healthcare delivery systems for physician buy‐in and patient acceptance," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4443-4451, December.
  22. Muhammad Umair Shah & Umair Rehman & Bidhan Parmar & Inara Ismail, 2024. "Effects of Moral Violation on Algorithmic Transparency: An Empirical Investigation," Journal of Business Ethics, Springer, vol. 193(1), pages 19-34, August.
  23. Robert J. Batt & Jordan D. Tong, 2020. "Mean Service Metrics: Biased Quality Judgment and the Customer–Server Quality Gap," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 975-995, September.
  24. Miceli, Gaetano (“Nino”) & Scopelliti, Irene & Raimondo, Maria Antonietta, 2020. "Insight versus effort. Communicating the creative process leading to new products," International Journal of Research in Marketing, Elsevier, vol. 37(3), pages 602-620.
  25. Ruth Beer & Ignacio Rios & Daniela Saban, 2021. "Increased Transparency in Procurement: The Role of Peer Effects," Management Science, INFORMS, vol. 67(12), pages 7511-7534, December.
  26. Zhao, Lianxia & Guo, Wen & Fang, Shu-Cherng & An, Qi, 2024. "Enhancing supply chain coordination through transparency initiatives to mitigate product returns," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  27. Diwas S. KC & Bradley R. Staats & Maryam Kouchaki & Francesca Gino, 2020. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance," Management Science, INFORMS, vol. 66(10), pages 4397-4416, October.
  28. Saif Mir & Misty Blessley & Zach Zacharia & John Aloysius, 2022. "Mending fences in a buyer–supplier relationship: The role of justice in relationship restoration," Journal of Supply Chain Management, Institute for Supply Management, vol. 58(3), pages 23-46, July.
  29. Bhavya Mohan & Ryan W. Buell & Leslie K. John, 2020. "Lifting the Veil: The Benefits of Cost Transparency," Marketing Science, INFORMS, vol. 39(6), pages 1105-1121, November.
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