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Creating Reciprocal Value Through Operational Transparency

Citations

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Cited by:

  1. Jihoon Cho & Swinder Janda, 2023. "Perception carryover in cross-buying: the role of interpurchase time and product locus," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(4), pages 809-819, December.
  2. Tinglong Dai & Sridhar Tayur, 2022. "Designing AI‐augmented healthcare delivery systems for physician buy‐in and patient acceptance," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4443-4451, December.
  3. Diwas S. KC & Bradley R. Staats & Maryam Kouchaki & Francesca Gino, 2020. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance," Management Science, INFORMS, vol. 66(10), pages 4397-4416, October.
  4. Dongyuan Zhan & Amy R. Ward, 2019. "Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems," Operations Research, INFORMS, vol. 67(6), pages 1738-1751, November.
  5. Yaroslav Rosokha & Chen Wei, 2024. "Cooperation in Queueing Systems," Management Science, INFORMS, vol. 70(11), pages 7597-7616, November.
  6. Ryan W. Buell & MoonSoo Choi, 2025. "Improving Customer Compatibility with Tradeoff Transparency," Management Science, INFORMS, vol. 71(2), pages 1335-1355, February.
  7. Shaohua He & Lei Liu & Qi Liu & Shaoling Fu, 2024. "Creating social value through operational supply chain transparency," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 2333-2351, May.
  8. Zhiyu Zeng & Hengchen Dai & Dennis J. Zhang & Heng Zhang & Renyu Zhang & Zhiwei Xu & Zuo-Jun Max Shen, 2023. "The Impact of Social Nudges on User-Generated Content for Social Network Platforms," Management Science, INFORMS, vol. 69(9), pages 5189-5208, September.
  9. Arthur Delarue & Zhen Lian & Sebastien Martin, 2026. "Algorithmic Precision and Human Decision: A Study of Interactive Optimization for School Schedules," Management Science, INFORMS, vol. 72(1), pages 148-166, January.
  10. Gérard P. Cachon & Karan Girotra & Serguei Netessine, 2020. "Interesting, Important, and Impactful Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 214-222, January.
  11. Zhongbin Wang & Luyi Yang & Shiliang Cui & Sezer Ülkü & Yong-Pin Zhou, 2023. "Pooling Agents for Customer-Intensive Services," Operations Research, INFORMS, vol. 71(3), pages 860-875, May.
  12. Shengsheng Xiao & Yi‐Chun (Chad) Ho & Hai Che, 2021. "Building the Momentum: Information Disclosure and Herding in Online Crowdfunding," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 3213-3230, September.
  13. Timothy Gubler & Ian Larkin & Lamar Pierce, 2018. "Doing Well by Making Well: The Impact of Corporate Wellness Programs on Employee Productivity," Management Science, INFORMS, vol. 64(11), pages 4967-4987, November.
  14. Robert L. Bray, 2023. "Operational Transparency: Showing When Work Gets Done," Manufacturing & Service Operations Management, INFORMS, vol. 25(3), pages 812-826, May.
  15. Ting Hou & Meng Li & Yinliang (Ricky) Tan & Huazhong Zhao, 2024. "Physician Adoption of AI Assistant," Manufacturing & Service Operations Management, INFORMS, vol. 26(5), pages 1639-1655, September.
  16. Evgeny Kagan & Brett Hathaway & Maqbool Dada, 2025. "Deploying Chatbots in Customer Service: Adoption Hurdles and Simple Remedies," Papers 2504.06145, arXiv.org.
  17. Zhao, Lianxia & Guo, Wen & Fang, Shu-Cherng & An, Qi, 2024. "Enhancing supply chain coordination through transparency initiatives to mitigate product returns," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  18. Ryan W. Buell, 2021. "Last-Place Aversion in Queues," Management Science, INFORMS, vol. 67(3), pages 1430-1452, March.
  19. Wayne Fu & Guangzhi Shang & Xun Tong, 2025. "Budget Disclosure in Crowdfunding: Information Asymmetry and Cost Transparency," Manufacturing & Service Operations Management, INFORMS, vol. 27(2), pages 659-678, March.
  20. Naumov, Sergey & Oliva, Rogelio, 2025. "Structural feedback and behavioral decision making in queuing systems: A hybrid simulation framework," European Journal of Operational Research, Elsevier, vol. 324(3), pages 855-870.
  21. Noam Shamir & Yaron Yehezkel, 2023. "Sales Information Transparency and Trust in Repeated Vertical Relationships," Manufacturing & Service Operations Management, INFORMS, vol. 25(5), pages 1660-1676, September.
  22. Andrew M. Davis & Shawn Mankad & Charles J. Corbett & Elena Katok, 2024. "OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 26(5), pages 1605-1621, September.
  23. Bing Bai & Hengchen Dai & Dennis J. Zhang & Fuqiang Zhang & Haoyuan Hu, 2022. "The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments," Manufacturing & Service Operations Management, INFORMS, vol. 24(6), pages 3060-3078, November.
  24. Arvind Karunakaran, 2022. "In Cloud We Trust? Co-opting Occupational Gatekeepers to Produce Normalized Trust in Platform-Mediated Interorganizational Relationships," Organization Science, INFORMS, vol. 33(3), pages 1188-1211, May.
  25. Muhammad Umair Shah & Umair Rehman & Bidhan Parmar & Inara Ismail, 2024. "Effects of Moral Violation on Algorithmic Transparency: An Empirical Investigation," Journal of Business Ethics, Springer, vol. 193(1), pages 19-34, August.
  26. Hummy Song & Mor Armony & Guillaume Roels, 2024. "Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness," Manufacturing & Service Operations Management, INFORMS, vol. 26(6), pages 2284-2304, November.
  27. Ruth Beer & Anyan Qi, 2024. "To Communicate or Not? Interfirm Communication in Collaborative Projects," Management Science, INFORMS, vol. 70(5), pages 3225-3244, May.
  28. Wang, Yiru & Zamudio, César & Jewell, Robert D., 2023. "The more they know: Using transparent online communication to combat fake online reviews," Business Horizons, Elsevier, vol. 66(6), pages 753-764.
  29. Robert J. Batt & Jordan D. Tong, 2020. "Mean Service Metrics: Biased Quality Judgment and the Customer–Server Quality Gap," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 975-995, September.
  30. Xinyu Cao & Dennis Zhang & Lei Huang, 2022. "The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers," Manufacturing & Service Operations Management, INFORMS, vol. 24(5), pages 2611-2628, September.
  31. Aleda Roth & Yanchong Zheng, 2021. "A Tale of Two Food Chains: The Duality of Practices on Well‐being," Production and Operations Management, Production and Operations Management Society, vol. 30(3), pages 783-801, March.
  32. Muhammad Azizul Islam & Chris J. Van Staden, 2022. "Modern Slavery Disclosure Regulation and Global Supply Chains: Insights from Stakeholder Narratives on the UK Modern Slavery Act," Journal of Business Ethics, Springer, vol. 180(2), pages 455-479, October.
  33. Zhiyu Zeng & Nicholas Clyde & Hengchen Dai & Dennis J. Zhang & Zhiwei Xu & Zuo-Jun Max Shen, 2026. "The Impact of Customer Information on Service Supply and Demand: Evidence from a Large Live-Streaming Experiment," Manufacturing & Service Operations Management, INFORMS, vol. 28(1), pages 212-230, January.
  34. Avinadav, Tal & Shamir, Noam, 2025. "Truth, trust, and trade-offs: When blockchain in supply chains backfires," European Journal of Operational Research, Elsevier, vol. 326(3), pages 467-480.
  35. Basu, Bibaswan & Chakraborty, Debarun & Kumar Kar, Arpan, 2024. "How can we improve buyer experiences for the operations of e-grocery platforms? Towards a unified framework for digital service operations," International Journal of Production Economics, Elsevier, vol. 278(C).
  36. Wang, Tongxi & Esmark Jones, Carol L. & Voorhees, Clay M., 2025. "Looking behind the curtain: How transparent design shapes consumer imagination and enhances purchase intentions," Journal of Business Research, Elsevier, vol. 189(C).
  37. Gerrard, Russell & Hiabu, Munir & Kyriakou, Ioannis & Nielsen, Jens Perch, 2019. "Communication and personal selection of pension saver’s financial risk," European Journal of Operational Research, Elsevier, vol. 274(3), pages 1102-1111.
  38. Xiahua Wei & Ming Fan & Weijia You & Yong Tan, 2021. "An Empirical Study of the Dynamic and Differential Effects of Prefunding," Production and Operations Management, Production and Operations Management Society, vol. 30(5), pages 1331-1349, May.
  39. Wang, Peihao & Wu, Laurie & Wang, Yuan, 2025. "Illuminating the unseen: How and why operational transparency mitigates customer dissatisfaction in platform-based services," Journal of Business Research, Elsevier, vol. 199(C).
  40. Ruth Beer & Ignacio Rios & Daniela Saban, 2021. "Increased Transparency in Procurement: The Role of Peer Effects," Management Science, INFORMS, vol. 67(12), pages 7511-7534, December.
  41. Bhavya Mohan & Ryan W. Buell & Leslie K. John, 2020. "Lifting the Veil: The Benefits of Cost Transparency," Marketing Science, INFORMS, vol. 39(6), pages 1105-1121, November.
  42. Vishal Ahuja & Yasin Alan & Mazhar Arıkan, 2025. "The Role of Route-Level Decisions in the Efficiency and Resilience of Airline Operations: Evidence from the Wright Amendment Repeal," Manufacturing & Service Operations Management, INFORMS, vol. 27(2), pages 460-478, March.
  43. Karen Donohue & Özalp Özer, 2020. "Behavioral Operations: Past, Present, and Future," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 191-202, January.
  44. Roggeveen, Anne L. & Grewal, Dhruv & Karsberg, John & Noble, Stephanie M. & Nordfält, Jens & Patrick, Vanessa M. & Schweiger, Elisa & Soysal, Gonca & Dillard, Annemarie & Cooper, Nora & Olson, Richard, 2021. "Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies," Journal of Retailing, Elsevier, vol. 97(1), pages 81-98.
  45. Sezer Ülkü & Chris Hydock & Shiliang Cui, 2020. "Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption," Management Science, INFORMS, vol. 66(3), pages 1149-1171, March.
  46. Ryan W. Buell & Ethan Porter & Michael I. Norton, 2021. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 781-802, July.
  47. Miceli, Gaetano (“Nino”) & Scopelliti, Irene & Raimondo, Maria Antonietta, 2020. "Insight versus effort. Communicating the creative process leading to new products," International Journal of Research in Marketing, Elsevier, vol. 37(3), pages 602-620.
  48. Saif Mir & Misty Blessley & Zach Zacharia & John Aloysius, 2022. "Mending fences in a buyer–supplier relationship: The role of justice in relationship restoration," Journal of Supply Chain Management, Institute for Supply Management, vol. 58(3), pages 23-46, July.
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