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A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view

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  1. Yanan Gao & Soora Rasouli & Harry Timmermans & Yuanqing Wang, 2020. "Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences," Transportation, Springer, vol. 47(3), pages 1199-1221, June.
  2. Daimi, Sarra & Rebai, Sonia, 2023. "Sustainability performance assessment of Tunisian public transport companies: AHP and ANP approaches," Socio-Economic Planning Sciences, Elsevier, vol. 89(C).
  3. Monsuur, Fredrik & Enoch, Marcus & Quddus, Mohammed & Meek, Stuart, 2021. "Modelling the impact of rail delays on passenger satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 19-35.
  4. Losada-Rojas, Lisa Lorena & Gkartzonikas, Christos & Pyrialakou, V. Dimitra & Gkritza, Konstantina, 2019. "Exploring intercity passengers’ attitudes and loyalty to intercity passenger rail: Evidence from an on-board survey," Transport Policy, Elsevier, vol. 73(C), pages 71-83.
  5. Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
  6. Veeneman, Wijnand & Wilschut, Janneke & Urlings, Thijs & Blank, Jos & van de Velde, Didier, 2014. "Efficient frontier analysis of Dutch public transport tendering: A first analysis," Research in Transportation Economics, Elsevier, vol. 48(C), pages 101-108.
  7. Eneko Echaniz & Chinh Ho & Andres Rodriguez & Luigi dell’Olio, 2020. "Modelling user satisfaction in public transport systems considering missing information," Transportation, Springer, vol. 47(6), pages 2903-2921, December.
  8. Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.
  9. Gal-Tzur, Ayelet & Grant-Muller, Susan M. & Kuflik, Tsvi & Minkov, Einat & Nocera, Silvio & Shoor, Itay, 2014. "The potential of social media in delivering transport policy goals," Transport Policy, Elsevier, vol. 32(C), pages 115-123.
  10. Paula Vasquez-Henriquez & Eduardo Graells-Garrido & Diego Caro, 2020. "Tweets on the Go: Gender Differences in Transport Perception and Its Discussion on Social Media," Sustainability, MDPI, vol. 12(13), pages 1-21, July.
  11. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
  12. Kiani Mavi, Reza & Zarbakhshnia, Navid & Khazraei, Armin, 2018. "Bus rapid transit (BRT): A simulation and multi criteria decision making (MCDM) approach," Transport Policy, Elsevier, vol. 72(C), pages 187-197.
  13. Tiglao, Noriel Christopher C. & De Veyra, Janna M. & Tolentino, Niki Jon Y. & Tacderas, Mark Angelo Y., 2020. "The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach," Research in Transportation Economics, Elsevier, vol. 83(C).
  14. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  15. Benedetto Barabino & Nicola Aldo Cabras & Claudio Conversano & Alessandro Olivo, 2020. "An Integrated Approach to Select Key Quality Indicators in Transit Services," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1045-1080, June.
  16. Sun, Shichao & Duan, Zhengyu, 2019. "Modeling passengers’ loyalty to public transit in a two-dimensional framework: A case study in Xiamen, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 295-309.
  17. Chitresh KUMAR & Anirban GANGULY, 2018. "Travelling Together But Differently: Comparing Variations In Public Transit User Mode Choice Attributes Across New Delhi And New York," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 13(3), pages 54-73, August.
  18. Fan, Yingling & Guthrie, Andrew & Levinson, David, 2016. "Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 251-264.
  19. Karzan Ismael & Szabolcs Duleba, 2021. "Investigation of the Relationship between the Perceived Public Transport Service Quality and Satisfaction: A PLS-SEM Technique," Sustainability, MDPI, vol. 13(23), pages 1-20, November.
  20. AWASTHI Anjali & OMRANI Hichem & GERBER Philippe, 2013. "Multicriteria decision making for sustainability evaluation of urban mobility projects," LISER Working Paper Series 2013-01, Luxembourg Institute of Socio-Economic Research (LISER).
  21. Shaaban, Khaled & Kim, Inhi, 2016. "Assessment of the taxi service in Doha," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 223-235.
  22. Tuan, Vu Anh & Van Truong, Nguyen & Tetsuo, Shimizu & An, Nguyen Ngoc, 2022. "Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 118-134.
  23. Rafal Stachyra & Kamil Roman, 2021. "Analysis of Accessibility of Public Transport in Warsaw in the Opinion of Users," Postmodern Openings, Editura Lumen, Department of Economics, vol. 12(3), pages 384-403, August.
  24. Daniel (Jian) Sun & Shukai Chen & Chun Zhang & Suwan Shen, 2016. "A bus route evaluation model based on GIS and super-efficient data envelopment analysis," Transportation Planning and Technology, Taylor & Francis Journals, vol. 39(4), pages 407-423, June.
  25. Ndibatya, Innocent & Booysen, M.J., 2020. "Minibus taxis in Kampala's paratransit system: Operations, economics and efficiency," Journal of Transport Geography, Elsevier, vol. 88(C).
  26. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  27. Yuning Wang & Zhe Zhang & Mengyuan Zhu & Hexian Wang, 2020. "The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China," SAGE Open, , vol. 10(1), pages 21582440198, January.
  28. Muhammad Nadeem & Muhammad Azam & Muhammad Asim & Muhammad Ahmad Al-Rashid & Othman Che Puan & Tiziana Campisi, 2021. "Does Bus Rapid Transit System (BRTS) Meet the Citizens’ Mobility Needs? Evaluating Performance for the Case of Multan, Pakistan," Sustainability, MDPI, vol. 13(13), pages 1-18, June.
  29. Welch, Timothy F., 2013. "Equity in transport: The distribution of transit access and connectivity among affordable housing units," Transport Policy, Elsevier, vol. 30(C), pages 283-293.
  30. Agnieszka A. Tubis & Emilia T. Skupień & Mateusz Rydlewski, 2021. "Method of Assessing Bus Stops Safety Based on Three Groups of Criteria," Sustainability, MDPI, vol. 13(15), pages 1-27, July.
  31. Weiya Chen & Zixuan Kang & Xiaoping Fang & Jiajia Li, 2020. "Design a Semantic Scale for Passenger Perceived Quality Surveys of Urban Rail Transit: Within Attribute’s Service Condition and Rider’s Experience," Sustainability, MDPI, vol. 12(20), pages 1-21, October.
  32. Faivre d'Arcier, Bruno, 2014. "Measuring the performance of urban public transport in relation to public policy objectives," Research in Transportation Economics, Elsevier, vol. 48(C), pages 67-76.
  33. Hickman, Robin & Chen, Chia-Lin & Chow, Andy & Saxena, Sharad, 2015. "Improving interchanges in China: the experiential phenomenon," Journal of Transport Geography, Elsevier, vol. 42(C), pages 175-186.
  34. Lupo, Toni, 2015. "Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 249-259.
  35. Sandip Chakrabarti & Genevieve Giuliano, 2014. "Does service reliability influence transit patronage? Evidence from Los Angeles, and implications for transit policy," Working Paper 9297, USC Lusk Center for Real Estate.
  36. Barbosa, Samuel Borges & Ferreira, Marcelo Gitirana Gomes & Nickel, Elton Moura & Cruz, Jorge Alcides & Forcellini, Fernando Antônio & Garcia, Jéssica & Guerra, José Baltazar Salgueirinho Osório de An, 2017. "Multi-criteria analysis model to evaluate transport systems: An application in Florianópolis, Brazil," Transportation Research Part A: Policy and Practice, Elsevier, vol. 96(C), pages 1-13.
  37. Tsoi, Ka Ho & Loo, Becky P.Y., 2021. "Cutting the loss: International benchmarking of a sustainable ferry business model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 145(C), pages 167-188.
  38. Bellizzi, Maria Grazia & dell'Olio, Luigi & Eboli, Laura & Mazzulla, Gabriella, 2020. "Heterogeneity in desired bus service quality from users’ and potential users’ perspective," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 365-377.
  39. Li, Wenhua & Yu, Suihuai & Pei, Huining & Zhao, Chuan & Tian, Baozhen, 2017. "A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 49-64.
  40. Hongjun Cui & Mingzhi Li & Minqing Zhu & Xinwei Ma, 2023. "Investigating the Impacts of Urban–Rural Bus Service Quality on Rural Residents’ Travel Choices Using an SEM–MNL Integration Model," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
  41. Verbich, David & Badami, Madhav G. & El-Geneidy, Ahmed M., 2017. "Bang for the buck: Toward a rapid assessment of urban public transit from multiple perspectives in North America," Transport Policy, Elsevier, vol. 55(C), pages 51-61.
  42. Mouwen, Arnoud & Rietveld, Piet, 2013. "Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands," Transportation Research Part A: Policy and Practice, Elsevier, vol. 51(C), pages 29-45.
  43. Andrey Sergeevich Mikhaylov & Ivan Sergeevich Gumenuk & Anna Alekseevna Mikhaylova, 2016. "Russian public transport system: the customers’ feedback on the service provision," Public Transport, Springer, vol. 8(1), pages 125-141, March.
  44. Sharma, Deepa & Pandit, Debapratim, 2021. "Determining the level of service measures to evaluate service quality of fixed-route shared motorized para-transit services," Transport Policy, Elsevier, vol. 100(C), pages 176-186.
  45. Nocera, Silvio & Fabio, Alberto & Cavallaro, Federico, 2020. "The adoption of grid transit networks in non-metropolitan contexts," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 256-272.
  46. Liou, James J.H. & Hsu, Chao-Che & Chen, Yun-Shen, 2014. "Improving transportation service quality based on information fusion," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 225-239.
  47. Klumpenhouwer, W. & Wirasinghe, S.C., 2018. "Optimal time point configuration of a bus route - A Markovian approach," Transportation Research Part B: Methodological, Elsevier, vol. 117(PA), pages 209-227.
  48. Georgios Georgiadis & Ioannis Politis & Panagiotis Papaioannou, 2020. "How Does Operational Environment Influence Public Transport Effectiveness? Evidence from European Urban Bus Operators," Sustainability, MDPI, vol. 12(12), pages 1-19, June.
  49. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  50. Tyndall, Justin, 2018. "Bus quality improvements and local commuter mode share," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 173-183.
  51. Nkurunziza, Alphonse & Zuidgeest, Mark & Brussel, Mark & Van den Bosch, Frans, 2012. "Spatial variation of transit service quality preferences in Dar-es-Salaam," Journal of Transport Geography, Elsevier, vol. 24(C), pages 12-21.
  52. Wong, R.C.P. & Szeto, W.Y., 2018. "An alternative methodology for evaluating the service quality of urban taxis," Transport Policy, Elsevier, vol. 69(C), pages 132-140.
  53. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
  54. Link, Heike, 2019. "The impact of including service quality into efficiency analysis: The case of franchising regional rail passenger serves in Germany," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 284-300.
  55. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
  56. Efthymiou, Dimitrios & Antoniou, Constantinos, 2017. "Understanding the effects of economic crisis on public transport users’ satisfaction and demand," Transport Policy, Elsevier, vol. 53(C), pages 89-97.
  57. Jan U. Becker & Sönke Albers, 2016. "The limits of analyzing service quality data in public transport," Transportation, Springer, vol. 43(5), pages 823-842, September.
  58. Pavol KRAL & Katarina JANOSKOVA & Tomas KLIESTIK, 2018. "Key Determinants Of The Public Transport User’S Satisfaction," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2018(31), pages 36-51, December.
  59. Malik, Bilal Zia & Rehman, Zia ur & Khan, Ammad Hassan & Akram, Waseem, 2021. "Investigating users' travel behaviours and perceptions of single-corridor BRT: Lessons from Lahore," Journal of Transport Geography, Elsevier, vol. 91(C).
  60. Jaime Allen & Juan Carlos Muñoz & Juan Ortúzar, 2020. "On the effect of operational service attributes on transit satisfaction," Transportation, Springer, vol. 47(5), pages 2307-2336, October.
  61. Andre Carrel & Raja Sengupta & Joan L. Walker, 2017. "The San Francisco Travel Quality Study: tracking trials and tribulations of a transit taker," Transportation, Springer, vol. 44(4), pages 643-679, July.
  62. Mahmood Mahmoodi Nesheli & Avishai (Avi) Ceder & Robin Brissaud, 2017. "Public transport service-quality elements based on real-time operational tactics," Transportation, Springer, vol. 44(5), pages 957-975, September.
  63. Mokonyama, Mathetha & Venter, Christoffel, 2013. "Incorporation of customer satisfaction in public transport contracts – A preliminary analysis," Research in Transportation Economics, Elsevier, vol. 39(1), pages 58-66.
  64. Shen, Weiwei & Xiao, Weizhou & Wang, Xin, 2016. "Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares," Transport Policy, Elsevier, vol. 46(C), pages 20-31.
  65. Despoina Nimorakiotaki & Evangelos Sambracos, 2020. "Demand on Public Transportation during the Economic Crisis: The Greek Case," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 282-297.
  66. Hassan, Mohammad Nurul & Hawas, Yaser E. & Ahmed, Kamran, 2013. "A multi-dimensional framework for evaluating the transit service performance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 50(C), pages 47-61.
  67. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris, 2014. "Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips," Transport Policy, Elsevier, vol. 31(C), pages 35-46.
  68. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
  69. Alonso, Borja & Barreda, Rosa & dell’Olio, Luigi & Ibeas, Angel, 2018. "Modelling user perception of taxi service quality," Transport Policy, Elsevier, vol. 63(C), pages 157-164.
  70. Irem Batool & Muhammad Irshad & Muhammad Abid, 2020. "A Policy Move towards Sustainable Urban Transport in Pakistan: Measuring the Social, Environmental and Economic Impacts of Lahore BRT System," Lahore Journal of Economics, Department of Economics, The Lahore School of Economics, vol. 25(1), pages 27-57, Jan-June.
  71. Grisé, Emily & El-Geneidy, Ahmed, 2017. "Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K," Journal of Transport Geography, Elsevier, vol. 58(C), pages 166-175.
  72. Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.
  73. Julie Paquette & François Bellavance & Jean-François Cordeau & Gilbert Laporte, 2012. "Measuring quality of service in dial-a-ride operations: the case of a Canadian city," Transportation, Springer, vol. 39(3), pages 539-564, May.
  74. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  75. Salonen, Arto O., 2018. "Passenger's subjective traffic safety, in-vehicle security and emergency management in the driverless shuttle bus in Finland," Transport Policy, Elsevier, vol. 61(C), pages 106-110.
  76. Ahmed Derbel & Younes Boujelbene, 2023. "Performance classification of Tunisian public transport operators," Public Transport, Springer, vol. 15(2), pages 535-574, June.
  77. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
  78. Camille Kamga & Richard Kish & Sandeep Mudigonda & Rodrigue Tchamna, 2023. "Utilizing Social Media Data for Estimating Transit Performance Metrics," Sustainability, MDPI, vol. 15(23), pages 1-20, November.
  79. Suman, Hemant K. & Bolia, Nomesh B. & Tiwari, Geetam, 2017. "Comparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi," Transport Policy, Elsevier, vol. 56(C), pages 63-74.
  80. Laura Eboli & Gabriella Mazzulla, 2014. "Investigating the heterogeneity of bus users' preferences through discrete choice modelling," Transportation Planning and Technology, Taylor & Francis Journals, vol. 37(8), pages 695-710, December.
  81. Joewono, Tri B. & Tarigan, Ari K.M. & Susilo, Yusak O., 2016. "Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?," Transport Policy, Elsevier, vol. 49(C), pages 114-124.
  82. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  83. Ni, Anning & Zhang, Chunqin & Hu, Yuting & Lu, Weite & Li, Hongwei, 2020. "Influence mechanism of the corporate image on passenger satisfaction with public transport in China," Transport Policy, Elsevier, vol. 94(C), pages 54-65.
  84. Varotto, Silvia F. & Glerum, Aurélie & Stathopoulos, Amanda & Bierlaire, Michel & Longo, Giovanni, 2017. "Mitigating the impact of errors in travel time reporting on mode choice modelling," Journal of Transport Geography, Elsevier, vol. 62(C), pages 236-246.
  85. Dan Wan & Camille Kamga & Wei Hao & Aaron Sugiura & Eric B. Beaton, 2016. "Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling," Public Transport, Springer, vol. 8(3), pages 497-520, December.
  86. Ganji, S.S. & Ahangar, A.N. & Awasthi, Anjali & Jamshidi Bandari, Smaneh, 2021. "Psychological analysis of intercity bus passenger satisfaction using Q methodology," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 345-363.
  87. Dong, Hongming & Ma, Shoufeng & Jia, Ning & Tian, Junfang, 2021. "Understanding public transport satisfaction in post COVID-19 pandemic," Transport Policy, Elsevier, vol. 101(C), pages 81-88.
  88. Saleem, Muhammad Abid & Afzal, Hanan & Ahmad, Farooq & Ismail, Hina & Nguyen, Ninh, 2023. "An exploration and importance-performance analysis of bus rapid transit systems’ service quality attributes: Evidence from an emerging economy," Transport Policy, Elsevier, vol. 141(C), pages 1-13.
  89. Zhang, Kai & Zhou, Kan & Zhang, Fangzhou, 2014. "Evaluating bus transit performance of Chinese cities: Developing an overall bus comfort model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 69(C), pages 105-112.
  90. Quy Nguyen-Phuoc, Duy & Nguyen, Teron & Ngoc Su, Diep & Thi Le, Phuong & Oviedo-Trespalacios, Oscar, 2022. "How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 158(C), pages 302-320.
  91. Wenqian Zou & Meichen Yu & Shoshi MIZOKAMI, 2019. "Mechanism Design for an Incentive Subsidy Scheme for Bus Transport," Sustainability, MDPI, vol. 11(6), pages 1-13, March.
  92. Shen, Yu & Zhang, Hongmou & Zhao, Jinhua, 2018. "Integrating shared autonomous vehicle in public transportation system: A supply-side simulation of the first-mile service in Singapore," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 125-136.
  93. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
  94. Mouwen, Arnoud, 2015. "Drivers of customer satisfaction with public transport services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 78(C), pages 1-20.
  95. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.
  96. Agyeman, Stephen & Cheng, Lin, 2020. "Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes," Transport Policy, Elsevier, vol. 99(C), pages 63-85.
  97. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
  98. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris & Van Eikema Hommes, Qi, 2013. "Towards a holistic approach to the travel experience: A qualitative study of bus transportation," Transport Policy, Elsevier, vol. 25(C), pages 233-243.
  99. Benedetto Barabino, 2018. "Automatic recognition of “low-quality” vehicles and bus stops in bus services," Public Transport, Springer, vol. 10(2), pages 257-289, August.
  100. Verbich, David & El-Geneidy, Ahmed, 2016. "The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK," Transport Policy, Elsevier, vol. 47(C), pages 64-71.
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