IDEAS home Printed from https://ideas.repec.org/a/eee/jotrge/v42y2015icp175-186.html
   My bibliography  Save this article

Improving interchanges in China: the experiential phenomenon

Author

Listed:
  • Hickman, Robin
  • Chen, Chia-Lin
  • Chow, Andy
  • Saxena, Sharad

Abstract

This paper examines the development of multimodal passenger rail hubs as part of the high-speed rail (HSR) network in the People’s Republic of China (PRC). The instrumental, attitudinal and affective experience of the journey through the interchange is assessed from the user perspective. Surveys are used from three HSR stations: Beijing South, Chengdu East and Suzhou North (N=150), representing three types of HSR stations, i.e. national capital, regional capital and sub-regional city. ‘Expected’ and ‘realised’ facilities are compared – with the difference representing the ‘disgruntlement’ factor (after Stradling et al., 2007).

Suggested Citation

  • Hickman, Robin & Chen, Chia-Lin & Chow, Andy & Saxena, Sharad, 2015. "Improving interchanges in China: the experiential phenomenon," Journal of Transport Geography, Elsevier, vol. 42(C), pages 175-186.
    • Handle: RePEc:eee:jotrge:v:42:y:2015:i:c:p:175-186
    DOI: 10.1016/j.jtrangeo.2014.12.004
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0966692314002488
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.jtrangeo.2014.12.004?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Mokhtarian, Patricia L. & Salomon, Ilan, 2001. "How derived is the demand for travel? Some conceptual and measurement considerations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 35(8), pages 695-719, September.
    2. dell'Olio, Luigi & Ibeas, Angel & Cecin, Patricia, 2011. "The quality of service desired by public transport users," Transport Policy, Elsevier, vol. 18(1), pages 217-227, January.
    3. Eboli, Laura & Mazzulla, Gabriella, 2011. "A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view," Transport Policy, Elsevier, vol. 18(1), pages 172-181, January.
    4. Chen, Chia-Lin, 2012. "Reshaping Chinese space-economy through high-speed trains: opportunities and challenges," Journal of Transport Geography, Elsevier, vol. 22(C), pages 312-316.
    5. Jain, Juliet & Lyons, Glenn, 2008. "The gift of travel time," Journal of Transport Geography, Elsevier, vol. 16(2), pages 81-89.
    6. Hine, J. & Scott, J., 2000. "Seamless, accessible travel: users' views of the public transport journey and interchange," Transport Policy, Elsevier, vol. 7(3), pages 217-226, July.
    7. Price, Laura & Matthews, Bryan, 2013. "Travel time as quality time: parental attitudes to long distance travel with young children," Journal of Transport Geography, Elsevier, vol. 32(C), pages 49-55.
    8. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris, 2014. "Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips," Transport Policy, Elsevier, vol. 31(C), pages 35-46.
    9. Lyons, Glenn & Urry, John, 2005. "Travel time use in the information age," Transportation Research Part A: Policy and Practice, Elsevier, vol. 39(2-3), pages 257-276.
    10. Steg, Linda, 2005. "Car use: lust and must. Instrumental, symbolic and affective motives for car use," Transportation Research Part A: Policy and Practice, Elsevier, vol. 39(2-3), pages 147-162.
    11. Anable, Jillian, 2005. "'Complacent Car Addicts' or 'Aspiring Environmentalists'? Identifying travel behaviour segments using attitude theory," Transport Policy, Elsevier, vol. 12(1), pages 65-78, January.
    12. Givoni, Moshe & Rietveld, Piet, 2007. "The access journey to the railway station and its role in passengers' satisfaction with rail travel," Transport Policy, Elsevier, vol. 14(5), pages 357-365, September.
    13. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris & Van Eikema Hommes, Qi, 2013. "Towards a holistic approach to the travel experience: A qualitative study of bus transportation," Transport Policy, Elsevier, vol. 25(C), pages 233-243.
    14. Stradling, Stephen G. & Anable, Jillian & Carreno, Michael, 2007. "Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(1), pages 98-106, January.
    15. Anable, Jillian & Gatersleben, Birgitta, 2005. "All work and no play? The role of instrumental and affective factors in work and leisure journeys by different travel modes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 39(2-3), pages 163-181.
    16. World Bank, 2013. "World Development Indicators 2013," World Bank Publications - Books, The World Bank Group, number 13191, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chauhan, Vivek & Gupta, Akshay & Parida, Manoranjan, 2021. "Demystifying service quality of Multimodal Transportation Hub (MMTH) through measuring users’ satisfaction of public transport," Transport Policy, Elsevier, vol. 102(C), pages 47-60.
    2. Ren, Xiaohong & Chen, Zhenhua & Wang, Fang & Dan, Ting & Wang, Wei & Guo, Xiaotong & Liu, Chunhua, 2020. "Impact of high-speed rail on social equity in China: Evidence from a mode choice survey," Transportation Research Part A: Policy and Practice, Elsevier, vol. 138(C), pages 422-441.
    3. Low, Wai-Ying & Cao, Mengqiu & De Vos, Jonas & Hickman, Robin, 2020. "The journey experience of visually impaired people on public transport in London," Transport Policy, Elsevier, vol. 97(C), pages 137-148.
    4. Rungpansa Noichan & Bart Dewancker, 2018. "Analysis of Accessibility in an Urban Mass Transit Node: A Case Study in a Bangkok Transit Station," Sustainability, MDPI, vol. 10(12), pages 1-26, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris, 2014. "Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips," Transport Policy, Elsevier, vol. 31(C), pages 35-46.
    2. Tiago Camacho & Marcus Foth & Andry Rakotonirainy & Markus Rittenbruch & Jonathan Bunker, 2016. "The role of passenger-centric innovation in the future of public transport," Public Transport, Springer, vol. 8(3), pages 453-475, December.
    3. Schneider, Robert J., 2013. "Theory of routine mode choice decisions: An operational framework to increase sustainable transportation," Transport Policy, Elsevier, vol. 25(C), pages 128-137.
    4. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris & Van Eikema Hommes, Qi, 2013. "Towards a holistic approach to the travel experience: A qualitative study of bus transportation," Transport Policy, Elsevier, vol. 25(C), pages 233-243.
    5. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    6. Cohen-Blankshtain, Galit, 2021. "On another track: Differing views of experts and politicians on rail investments in peripheral localities," Journal of Transport Geography, Elsevier, vol. 95(C).
    7. Vale, David S., 2013. "Does commuting time tolerance impede sustainable urban mobility? Analysing the impacts on commuting behaviour as a result of workplace relocation to a mixed-use centre in Lisbon," Journal of Transport Geography, Elsevier, vol. 32(C), pages 38-48.
    8. De Vos, Jonas & Witlox, Frank, 2017. "Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 364-373.
    9. Urbanek, Anna, 2021. "Potential of modal shift from private cars to public transport: A survey on the commuters’ attitudes and willingness to switch – A case study of Silesia Province, Poland," Research in Transportation Economics, Elsevier, vol. 85(C).
    10. Abenoza, Roberto F. & Ettema, Dick F. & Susilo, Yusak O., 2018. "Do accessibility, vulnerability, opportunity, and travel characteristics have uniform impacts on the traveler’s experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 38-51.
    11. Friman, Margareta & Fujii, Satoshi & Ettema, Dick & Gärling, Tommy & Olsson, Lars E., 2013. "Psychometric analysis of the satisfaction with travel scale," Transportation Research Part A: Policy and Practice, Elsevier, vol. 48(C), pages 132-145.
    12. Paula Vasquez-Henriquez & Eduardo Graells-Garrido & Diego Caro, 2020. "Tweets on the Go: Gender Differences in Transport Perception and Its Discussion on Social Media," Sustainability, MDPI, vol. 12(13), pages 1-21, July.
    13. Nathalie Lenoir & Isabelle Laplace, 2017. "Beyond traditional value-of-time: passenger behavior for multimodal door-to-door travels in the age of information technologies," Post-Print hal-01704461, HAL.
    14. Luciano Gamberini & Anna Spagnolli & Andrea Miotto & Eva Ferrari & Nicola Corradi & Sarah Furlan, 2013. "Passengers’ activities during short trips on the London Underground," Transportation, Springer, vol. 40(2), pages 251-268, February.
    15. Patrick A. Singleton & Kelly J. Clifton, 2021. "Towards measures of affective and eudaimonic subjective well-being in the travel domain," Transportation, Springer, vol. 48(1), pages 303-336, February.
    16. Jinhyun Hong & David Philip McArthur & Mark Livingston, 2019. "Can Accessing the Internet while Travelling Encourage Commuters to Use Public Transport Regardless of Their Attitude?," Sustainability, MDPI, vol. 11(12), pages 1-10, June.
    17. Le, Huyen T.K. & Buehler, Ralph & Fan, Yingling & Hankey, Steve, 2020. "Expanding the positive utility of travel through weeklong tracking: Within-person and multi-environment variability of ideal travel time," Journal of Transport Geography, Elsevier, vol. 84(C).
    18. Lois, David & López-Sáez, Mercedes, 2009. "The relationship between instrumental, symbolic and affective factors as predictors of car use: A structural equation modeling approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 43(9-10), pages 790-799, November.
    19. Herberz, Mario & Hahnel, Ulf J.J. & Brosch, Tobias, 2020. "The importance of consumer motives for green mobility: A multi-modal perspective," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 102-118.
    20. Marco Diana & Patricia Mokhtarian, 2009. "Grouping travelers on the basis of their different car and transit levels of use," Transportation, Springer, vol. 36(4), pages 455-467, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jotrge:v:42:y:2015:i:c:p:175-186. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-transport-geography .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.