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Measuring quality of service in dial-a-ride operations: the case of a Canadian city

  • Julie Paquette

    ()

  • François Bellavance

    ()

  • Jean-François Cordeau

    ()

  • Gilbert Laporte

    ()

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    No abstract is available for this item.

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    File URL: http://hdl.handle.net/10.1007/s11116-011-9375-4
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    Article provided by Springer in its journal Transportation.

    Volume (Year): 39 (2012)
    Issue (Month): 3 (May)
    Pages: 539-564

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    Handle: RePEc:kap:transp:v:39:y:2012:i:3:p:539-564
    Contact details of provider: Web page: http://www.springerlink.com/link.asp?id=103007

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    1. Abalo, Javier & Varela, Jesus & Manzano, Vicente, 2007. "Importance values for Importance-Performance Analysis: A formula for spreading out values derived from preference rankings," Journal of Business Research, Elsevier, vol. 60(2), pages 115-121, February.
    2. Chris Groër & Bruce Golden & Edward Wasil, 2009. "The Consistent Vehicle Routing Problem," Manufacturing & Service Operations Management, INFORMS, vol. 11(4), pages 630-643, February.
    3. Scott E. Sampson & MICHAEL J. SHOWALTER, 1999. "The Performance-Importance Response Function: Observations and Implications," The Service Industries Journal, Taylor & Francis Journals, vol. 19(3), pages 1-25, July.
    4. Hensher, David A. & Stopher, Peter & Bullock, Philip, 2003. "Service quality--developing a service quality index in the provision of commercial bus contracts," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 499-517, July.
    5. Eboli, Laura & Mazzulla, Gabriella, 2011. "A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view," Transport Policy, Elsevier, vol. 18(1), pages 172-181, January.
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