IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v181y2024ics0965856424000430.html
   My bibliography  Save this article

Predicting passenger satisfaction in public transportation using machine learning models

Author

Listed:
  • Ruiz, Elkin
  • Yushimito, Wilfredo F.
  • Aburto, Luis
  • de la Cruz, Rolando

Abstract

Enhancing the understanding of passenger satisfaction in public transportation is crucial for operators to refine transit services and to establish and elevate quality standards. While many researchers have tackled this issue using diverse tools and methods, the prevalent approach involves surveys with discrete choice models or structural equations. However, a common limitation of these models lies in their inherent assumptions and predefined relationships between dependent and independent variables.

Suggested Citation

  • Ruiz, Elkin & Yushimito, Wilfredo F. & Aburto, Luis & de la Cruz, Rolando, 2024. "Predicting passenger satisfaction in public transportation using machine learning models," Transportation Research Part A: Policy and Practice, Elsevier, vol. 181(C).
    • Handle: RePEc:eee:transa:v:181:y:2024:i:c:s0965856424000430
    DOI: 10.1016/j.tra.2024.103995
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856424000430
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2024.103995?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Bellizzi, Maria Grazia & dell'Olio, Luigi & Eboli, Laura & Mazzulla, Gabriella, 2020. "Heterogeneity in desired bus service quality from users’ and potential users’ perspective," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 365-377.
    2. Jaime Allen & Laura Eboli & Gabriella Mazzulla & Juan de Dios Ortúzar, 2020. "Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach," Transportation, Springer, vol. 47(2), pages 827-863, April.
    3. Lois, David & Monzón, Andrés & Hernández, Sara, 2018. "Analysis of satisfaction factors at urban transport interchanges: Measuring travellers’ attitudes to information, security and waiting," Transport Policy, Elsevier, vol. 67(C), pages 49-56.
    4. Fan, Yingling & Guthrie, Andrew & Levinson, David, 2016. "Waiting time perceptions at transit stops and stations: Effects of basic amenities, gender, and security," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 251-264.
    5. Steven I-JY Chien, 2005. "Optimization Of Headway, Vehicle Size and Route Choice for Minimum Cost Feeder Service," Transportation Planning and Technology, Taylor & Francis Journals, vol. 28(5), pages 359-380, August.
    6. dell'Olio, Luigi & Ibeas, Angel & Cecin, Patricia, 2011. "The quality of service desired by public transport users," Transport Policy, Elsevier, vol. 18(1), pages 217-227, January.
    7. Stradling, Stephen & Carreno, Michael & Rye, Tom & Noble, Allyson, 2007. "Passenger perceptions and the ideal urban bus journey experience," Transport Policy, Elsevier, vol. 14(4), pages 283-292, July.
    8. Hensher, David A. & Stopher, Peter & Bullock, Philip, 2003. "Service quality--developing a service quality index in the provision of commercial bus contracts," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 499-517, July.
    9. Eboli, Laura & Mazzulla, Gabriella, 2011. "A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view," Transport Policy, Elsevier, vol. 18(1), pages 172-181, January.
    10. Tsoleridis, Panagiotis & Choudhury, Charisma F. & Hess, Stephane, 2022. "Deriving transport appraisal values from emerging revealed preference data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 165(C), pages 225-245.
    11. Andrew Daly & Flavia Tsang & Charlene Rohr, 2014. "The Value of Small Time Savings for Non-business Travel," Journal of Transport Economics and Policy, University of Bath, vol. 48(2), pages 205-218, May.
    12. Muñoz, Juan Carlos & Batarce, Marco & Hidalgo, Dario, 2014. "Transantiago, five years after its launch," Research in Transportation Economics, Elsevier, vol. 48(C), pages 184-193.
    13. Tyrinopoulos, Yannis & Antoniou, Constantinos, 2008. "Public transit user satisfaction: Variability and policy implications," Transport Policy, Elsevier, vol. 15(4), pages 260-272, July.
    14. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
    15. Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
    16. Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2018. "Modelling service-specific and global transit satisfaction under travel and user heterogeneity," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 509-528.
    17. Saleem, Muhammad Abid & Afzal, Hanan & Ahmad, Farooq & Ismail, Hina & Nguyen, Ninh, 2023. "An exploration and importance-performance analysis of bus rapid transit systems’ service quality attributes: Evidence from an emerging economy," Transport Policy, Elsevier, vol. 141(C), pages 1-13.
    18. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2016. "Index numbers for monitoring transit service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 18-30.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    2. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
    3. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
    4. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
    5. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
    6. Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
    7. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.
    8. Nkurunziza, Alphonse & Zuidgeest, Mark & Brussel, Mark & Van den Bosch, Frans, 2012. "Spatial variation of transit service quality preferences in Dar-es-Salaam," Journal of Transport Geography, Elsevier, vol. 24(C), pages 12-21.
    9. Agyeman, Stephen & Cheng, Lin, 2020. "Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes," Transport Policy, Elsevier, vol. 99(C), pages 63-85.
    10. Juan de Oña, 2022. "Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users," Transportation, Springer, vol. 49(1), pages 237-269, February.
    11. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
    12. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
    13. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
    14. Jomnonkwao, Sajjakaj & Ratanavaraha, Vatanavongs, 2016. "Measurement modelling of the perceived service quality of a sightseeing bus service: An application of hierarchical confirmatory factor analysis," Transport Policy, Elsevier, vol. 45(C), pages 240-252.
    15. Abenoza, Roberto F. & Cats, Oded & Susilo, Yusak O., 2017. "Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 64-84.
    16. Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
    17. Ganji, S.S. & Ahangar, A.N. & Awasthi, Anjali & Jamshidi Bandari, Smaneh, 2021. "Psychological analysis of intercity bus passenger satisfaction using Q methodology," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 345-363.
    18. Liou, James J.H. & Hsu, Chao-Che & Chen, Yun-Shen, 2014. "Improving transportation service quality based on information fusion," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 225-239.
    19. Soza-Parra, Jaime & Raveau, Sebastián & Muñoz, Juan Carlos & Cats, Oded, 2019. "The underlying effect of public transport reliability on users’ satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 83-93.
    20. Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:181:y:2024:i:c:s0965856424000430. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.