Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution
Author
Abstract
Suggested Citation
DOI: 10.1016/j.tra.2016.11.011
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Ian R. Gordon, 2015.
"Ambition, Human Capital Acquisition and the Metropolitan Escalator,"
Regional Studies, Taylor & Francis Journals, vol. 49(6), pages 1042-1055, June.
- Ian Gordon, 2012. "Ambition, Human Capital Acquisition and the Metropolitan Escalator," SERC Discussion Papers 0107, Centre for Economic Performance, LSE.
- Gordon, Ian R., 2015. "Ambition, human capital acquisition and the metropolitan escalator," LSE Research Online Documents on Economics 50995, London School of Economics and Political Science, LSE Library.
- Gordon, Ian R., 2012. "Ambition, human capital acquisition and the metropolitan escalator," LSE Research Online Documents on Economics 44433, London School of Economics and Political Science, LSE Library.
- Nilay Yavuz & Eric W. Welch, 2010. "Addressing Fear of Crime in Public Space: Gender Differences in Reaction to Safety Measures in Train Transit," Urban Studies, Urban Studies Journal Limited, vol. 47(12), pages 2491-2515, November.
- dell'Olio, Luigi & Ibeas, Angel & Cecin, Patricia, 2011. "The quality of service desired by public transport users," Transport Policy, Elsevier, vol. 18(1), pages 217-227, January.
- Hensher, David A. & Stopher, Peter & Bullock, Philip, 2003. "Service quality--developing a service quality index in the provision of commercial bus contracts," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 499-517, July.
- Marco Diana & Patricia Mokhtarian, 2009.
"Grouping travelers on the basis of their different car and transit levels of use,"
Transportation, Springer, vol. 36(4), pages 455-467, July.
- Diana, Marco & Mokhtarian, Patricia L, 2009. "Grouping Travelers on the Basis of their Different Car and Transit Levels of Use," Institute of Transportation Studies, Working Paper Series qt6dr2j387, Institute of Transportation Studies, UC Davis.
- Guirao, Begoña & García-Pastor, Antonio & López-Lambas, María Eugenia, 2016. "The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs," Transport Policy, Elsevier, vol. 49(C), pages 68-77.
- Shiftan, Yoram & Outwater, Maren L. & Zhou, Yushuang, 2008. "Transit market research using structural equation modeling and attitudinal market segmentation," Transport Policy, Elsevier, vol. 15(3), pages 186-195, May.
- Bougie, J.R.G. & Pieters, R. & Zeelenberg, M., 2003. "Angry customers don't come back, they get back : The experience and behavioral implications of anger and dissatisfaction in services," Other publications TiSEM 1708fb71-fd68-41d9-b870-e, Tilburg University, School of Economics and Management.
- Susilo, Yusak O. & Cats, Oded, 2014. "Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 366-380.
- Brons, Martijn & Givoni, Moshe & Rietveld, Piet, 2009. "Access to railway stations and its potential in increasing rail use," Transportation Research Part A: Policy and Practice, Elsevier, vol. 43(2), pages 136-149, February.
- Mouwen, Arnoud, 2015. "Drivers of customer satisfaction with public transport services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 78(C), pages 1-20.
- Fellesson, Markus & Friman, Margareta, 2008. "Perceived Satisfaction with Public Transport Service in Nine European Cities," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 47(3).
- Morfoulaki, Maria & Tyrinopoulos, Yannis & Aifadopoulou, Georgia, 2007. "Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 46(1).
- Cynthia Jacques & Kevin Manaugh & Ahmed El-Geneidy, 2013. "Rescuing the captive [mode] user: an alternative approach to transport market segmentation," Transportation, Springer, vol. 40(3), pages 625-645, May.
- Tyrinopoulos, Yannis & Antoniou, Constantinos, 2008. "Public transit user satisfaction: Variability and policy implications," Transport Policy, Elsevier, vol. 15(4), pages 260-272, July.
- Hensher, David A. & Houghton, Erne, 2004. "Performance-based quality contracts for the bus sector: delivering social and commercial value for money," Transportation Research Part B: Methodological, Elsevier, vol. 38(2), pages 123-146, February.
- Chandra R. Bhat, 1997. "An Endogenous Segmentation Mode Choice Model with an Application to Intercity Travel," Transportation Science, INFORMS, vol. 31(1), pages 34-48, February.
- de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2016. "Index numbers for monitoring transit service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 18-30.
- Anable, Jillian, 2005. "'Complacent Car Addicts' or 'Aspiring Environmentalists'? Identifying travel behaviour segments using attitude theory," Transport Policy, Elsevier, vol. 12(1), pages 65-78, January.
- Liu, Chengxi & Susilo, Yusak O. & Karlström, Anders, 2014. "Examining the impact of weather variability on non-commuters’ daily activity–travel patterns in different regions of Sweden," Journal of Transport Geography, Elsevier, vol. 39(C), pages 36-48.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Abenoza, Roberto F. & Ettema, Dick F. & Susilo, Yusak O., 2018. "Do accessibility, vulnerability, opportunity, and travel characteristics have uniform impacts on the traveler’s experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 38-51.
- Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
- Abenoza, Roberto F. & Liu, Chengxi & Cats, Oded & Susilo, Yusak O., 2019. "What is the role of weather, built-environment and accessibility geographical characteristics in influencing travelers’ experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 122(C), pages 34-50.
- Chica-Olmo, Jorge & Gachs-Sánchez, Héctor & Lizarraga, Carmen, 2018. "Route effect on the perception of public transport services quality," Transport Policy, Elsevier, vol. 67(C), pages 40-48.
- Luo, Shuli & He, Sylvia Y. & Grant-Muller, Susan & Song, Linqi, 2023. "Influential factors in customer satisfaction of transit services: Using crowdsourced data to capture the heterogeneity across individuals, space and time," Transport Policy, Elsevier, vol. 131(C), pages 173-183.
- Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
- Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
- Audronė Minelgaitė & Renata Dagiliūtė & Genovaitė Liobikienė, 2020. "The Usage of Public Transport and Impact of Satisfaction in the European Union," Sustainability, MDPI, vol. 12(21), pages 1-13, November.
- Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
- Eneko Echaniz & Chinh Ho & Andres Rodriguez & Luigi dell’Olio, 2020. "Modelling user satisfaction in public transport systems considering missing information," Transportation, Springer, vol. 47(6), pages 2903-2921, December.
- de Oña, Juan & Estévez, Esperanza & de Oña, Rocío, 2021. "How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison," Transport Policy, Elsevier, vol. 112(C), pages 173-188.
- van Lierop, Dea & El-Geneidy, Ahmed, 2016. "Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit," Research in Transportation Economics, Elsevier, vol. 59(C), pages 50-59.
- Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
- Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
- Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2018. "Modelling service-specific and global transit satisfaction under travel and user heterogeneity," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 509-528.
- Roberto F. Abenoza & Oded Cats & Yusak O. Susilo, 2019. "How does travel satisfaction sum up? An exploratory analysis in decomposing the door-to-door experience for multimodal trips," Transportation, Springer, vol. 46(5), pages 1615-1642, October.
- Dea van Lierop & Madhav G. Badami & Ahmed M. El-Geneidy, 2018. "What influences satisfaction and loyalty in public transport? A review of the literature," Transport Reviews, Taylor & Francis Journals, vol. 38(1), pages 52-72, January.
- Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
- Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
- Sun, Fan & Jin, Minjie & Zhang, Tao & Huang, Wencheng, 2022. "Satisfaction differences in bus traveling among low-income individuals before and after COVID-19," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 311-332.
More about this item
Keywords
Customer satisfaction; Service quality; Public transport; Market segmentation; User profiles; Geographical variations;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:95:y:2017:i:c:p:64-84. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.