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Analysis of satisfaction factors at urban transport interchanges: Measuring travellers’ attitudes to information, security and waiting

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  • Lois, David
  • Monzón, Andrés
  • Hernández, Sara

Abstract

Transport interchanges can be seen as nodes where people transfer from one mode to another, and also as a place to stay and use facilities, services and waiting areas. Reducing transfer disruption in multimodal trips is a key element for ensuring seamless mobility in big cities.

Suggested Citation

  • Lois, David & Monzón, Andrés & Hernández, Sara, 2018. "Analysis of satisfaction factors at urban transport interchanges: Measuring travellers’ attitudes to information, security and waiting," Transport Policy, Elsevier, vol. 67(C), pages 49-56.
    • Handle: RePEc:eee:trapol:v:67:y:2018:i:c:p:49-56
    DOI: 10.1016/j.tranpol.2017.04.004
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    References listed on IDEAS

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    1. Hine, J. & Scott, J., 2000. "Seamless, accessible travel: users' views of the public transport journey and interchange," Transport Policy, Elsevier, vol. 7(3), pages 217-226, July.
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    Cited by:

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    2. Suman, Hemant K. & Bolia, Nomesh B., 2019. "Improvement in direct bus services through route planning," Transport Policy, Elsevier, vol. 81(C), pages 263-274.
    3. Yvonne Hail & Ronald McQuaid, 2021. "The Concept of Fairness in Relation to Women Transport Users," Sustainability, MDPI, vol. 13(5), pages 1-15, March.
    4. Katarzyna Solecka & Łukasz Dumanowski & Igor Taran & Yana Litvinova, 2021. "Application of the Hierarchy Analysis Method to Assess Interchanges in Cracow," Sustainability, MDPI, vol. 13(19), pages 1-20, September.
    5. Amparo Moyano & Carlos Tejero-Beteta & Santos Sánchez-Cambronero, 2023. "Mobility-as-a-Service (MaaS) and High-Speed Rail Operators: Do Not Let the Train Pass!," Sustainability, MDPI, vol. 15(11), pages 1-19, May.
    6. Hongjun Cui & Mingzhi Li & Minqing Zhu & Xinwei Ma, 2023. "Investigating the Impacts of Urban–Rural Bus Service Quality on Rural Residents’ Travel Choices Using an SEM–MNL Integration Model," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
    7. Luna-Cortés, Gonzalo, 2020. "Stress perceived by foreigners that use public transportation in Bogotá (Colombia)," Research in Transportation Economics, Elsevier, vol. 80(C).
    8. Wei Chiang Chan & Wan Hashim Wan Ibrahim & May Chiun Lo & Mohamad Kadim Suaidi & Shiaw Tong Ha, 2020. "Sustainability of Public Transportation: An Examination of User Behavior to Real-Time GPS Tracking Application," Sustainability, MDPI, vol. 12(22), pages 1-20, November.
    9. Juan Miguel Vega Naranjo & Montaña Jiménez-Espada & Francisco Manuel Martínez García & Rafael González-Escobar & Juan Pedro Cortés-Pérez, 2023. "Intercity Mobility Assessment Facing the Demographic Challenge: A Survey-Based Research," IJERPH, MDPI, vol. 20(2), pages 1-24, January.
    10. Chauhan, Vivek & Gupta, Akshay & Parida, Manoranjan, 2021. "Demystifying service quality of Multimodal Transportation Hub (MMTH) through measuring users’ satisfaction of public transport," Transport Policy, Elsevier, vol. 102(C), pages 47-60.
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    12. Leng, Nuannuan & Corman, Francesco, 2020. "The role of information availability to passengers in public transport disruptions: An agent-based simulation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 133(C), pages 214-236.
    13. Yang, Min & Wang, Zheyuan & Cheng, Long & Chen, Enhui, 2022. "Exploring satisfaction with air-HSR intermodal services: A Bayesian network analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 156(C), pages 69-89.
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    15. Liao, Feixiong & Tian, Qiong & Arentze, Theo & Huang, Hai-Jun & Timmermans, Harry J.P., 2020. "Travel preferences of multimodal transport systems in emerging markets: The case of Beijing," Transportation Research Part A: Policy and Practice, Elsevier, vol. 138(C), pages 250-266.
    16. Agyeman, Stephen & Cheng, Lin, 2020. "Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes," Transport Policy, Elsevier, vol. 99(C), pages 63-85.

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