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Consumers’ satisfaction and regulation of local public transport: evidence from European cities

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Listed:
  • Carlo Vittorio FIORIO
  • Massimo FLORIO
  • Giovanni PERUCCA

Abstract

In the last three decades a wave of privatization and deregulation policies affected most European countries. This process involved many sectors, among which the provision of public transport. The research question addressed by this work is straightforward: is satisfaction correlated to the number of providers of local transport services? We use the results of a large survey conducted in 2009 in 33 European cities and analyse the probability of satisfaction with standard probit models. Results show that highest levels of satisfaction are correlated to the presence of one single provider, as opposed to an industry structure where more providers compete with one another or are not integrated.

Suggested Citation

  • Carlo Vittorio FIORIO & Massimo FLORIO & Giovanni PERUCCA, 2011. "Consumers’ satisfaction and regulation of local public transport: evidence from European cities," Departmental Working Papers 2011-26, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
  • Handle: RePEc:mil:wpdepa:2011-26
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    File URL: http://wp.demm.unimi.it/files/wp/2011/DEMM-2011_026wp.pdf
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    References listed on IDEAS

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    More about this item

    Keywords

    Consumers’ satisfaction; liberalisation; urban transit;
    All these keywords.

    JEL classification:

    • L50 - Industrial Organization - - Regulation and Industrial Policy - - - General
    • O18 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Urban, Rural, Regional, and Transportation Analysis; Housing; Infrastructure
    • R42 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Government and Private Investment Analysis; Road Maintenance; Transportation Planning

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