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Defining quality of care

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  1. Lappegard, Øystein & Hjortdahl, Per, 2014. "Perceived quality of an alternative to acute hospitalization: An analytical study at a community hospital in Hallingdal, Norway," Social Science & Medicine, Elsevier, vol. 119(C), pages 27-35.
  2. Cordero Ferrera, Jose Manuel & Alonso Morán, Edurne & Nuño Solís, Roberto & Orueta, Juan F. & Souto Arce, Regina, 2013. "Efficiency assessment of primary care providers: A conditional nonparametric approach," MPRA Paper 51926, University Library of Munich, Germany.
  3. Alwiena J. Blignaut & Siedine K. Coetzee & Hester C. Klopper, 2014. "Nurse qualifications and perceptions of patient safety and quality of care in South Africa," Nursing & Health Sciences, John Wiley & Sons, vol. 16(2), pages 224-231, June.
  4. Rosella Levaggi & Michele Moretto & Vincenzo Rebba, 2009. "Investment decisions in hospital technology when physicians are devoted workers," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 18(5), pages 487-512.
  5. Ahmed, Syed Masud & Hossain, Md. Awlad, 2007. "Knowledge and practice of unqualified and semi-qualified allopathic providers in rural Bangladesh: Implications for the HRH problem," Health Policy, Elsevier, vol. 84(2-3), pages 332-343, December.
  6. Basile, Luigi Jesus & Carbonara, Nunzia & Pellegrino, Roberta & Panniello, Umberto, 2023. "Business intelligence in the healthcare industry: The utilization of a data-driven approach to support clinical decision making," Technovation, Elsevier, vol. 120(C).
  7. Akinade, Temitope & Kheyfets, Anna & Piverger, Naissa & Layne, Tracy M. & Howell, Elizabeth A. & Janevic, Teresa, 2023. "The influence of racial-ethnic discrimination on women's health care outcomes: A mixed methods systematic review," Social Science & Medicine, Elsevier, vol. 316(C).
  8. Nakaima, April & Sridharan, Sanjeev & Gardner, Bob, 2013. "Towards a performance measurement system for health equity in a local health integration network," Evaluation and Program Planning, Elsevier, vol. 36(1), pages 204-212.
  9. Weinhold, Ines & Gurtner, Sebastian, 2018. "Rural - urban differences in determinants of patient satisfaction with primary care," Social Science & Medicine, Elsevier, vol. 212(C), pages 76-85.
  10. Jinrong Hu & Yuyuan Zhang & Le Wang & Victor Shi, 2022. "An Evaluation Index System of Basic Elderly Care Services Based on the Perspective of Accessibility," IJERPH, MDPI, vol. 19(7), pages 1-16, April.
  11. Line Melby & Berit J Brattheim & Ragnhild Hellesø, 2015. "Patients in transition – improving hospital–home care collaboration through electronic messaging: providers’ perspectives," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(23-24), pages 3389-3399, December.
  12. Johnston, Janice M. & Leung, Gabriel & Saing, Hnin & Kwok, Kin-On & Ho, Lai-Ming & Wong, Irene O.L. & Tin, Keith Y.K., 2006. "Non-attendance and effective equity of access at four public specialist outpatient centers in Hong Kong," Social Science & Medicine, Elsevier, vol. 62(10), pages 2551-2564, May.
  13. Nethmini VJ Thenuwara & Christopher M Reid & Pushpa Fonseka & Baki Billah & Champika Wickramasinghe & Andre MN Renzaho, 2019. "Diabetes Health Services in Sri Lanka: Development of a Quality Index," Global Journal of Health Science, Canadian Center of Science and Education, vol. 11(4), pages 1-41, April.
  14. Mimaika Luluina Ginting & Chek Hooi Wong & Zoe Zon Be Lim & Robin Wai Munn Choo & Sheena Camilla Hirose Carlsen & Grace Sum & Hubertus Johannes Maria Vrijhoef, 2022. "A Patient-Centred Medical Home Care Model for Community-Dwelling Older Adults in Singapore: A Mixed-Method Study on Patient’s Care Experience," IJERPH, MDPI, vol. 19(8), pages 1-24, April.
  15. Senn, Nicolas & Breton, Mylaine & Ebert, Sonja T. & Lamoureux-Lamarche, Catherine & Lévesque, Jean-Frédéric, 2021. "Assessing primary care organization and performance: Literature synthesis and proposition of a consolidated framework," Health Policy, Elsevier, vol. 125(2), pages 160-167.
  16. Francetic, Igor & Gibson, Jon & Spooner, Sharon & Checkland, Katherine & Sutton, Matt, 2022. "Skill-mix change and outcomes in primary care: Longitudinal analysis of general practices in England 2015–2019," Social Science & Medicine, Elsevier, vol. 308(C).
  17. Magnus Lindelow, 2003. "Understanding spatial variation in the utilization of health services: does quality matter?," Economics Series Working Papers WPS/2004-12, University of Oxford, Department of Economics.
  18. Syeda Jaazba Zehra & Uroosa Arshad, 2019. "Brand Trust And Image: Effect On Customers’ Satisfaction," Journal of Marketing and Logistics (JML), Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 2, pages 50-64, January.
  19. Robin Thompson & Ana Xavier, 2004. "Are Patients in the Transition World Paying Unofficially to Stay Longer in Hospital? Some Evidence from Kazakhstan," LICOS Discussion Papers 14004, LICOS - Centre for Institutions and Economic Performance, KU Leuven.
  20. Duško Čučković & Ilija Ćosić & Milan Delić & Miroslav Miškić & Slavica Ranisavljev Kovačev, 2021. "Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations," Sustainability, MDPI, vol. 13(21), pages 1-12, November.
  21. Vanessa Zorrilla-Muñoz & María Silveria Agulló-Tomás & Carmen Rodríguez-Blázquez & Alba Ayala & Gloria Fernandez-Mayoralas & Maria João Forjaz, 2022. "Ageing Perception as a Key Predictor of Self-Rated Health by Rural Older People—A Study with Gender and Inclusive Perspectives," Land, MDPI, vol. 11(3), pages 1-13, February.
  22. Harteloh, P. P. M., 2003. "Quality systems in health care: a sociotechnical approach," Health Policy, Elsevier, vol. 64(3), pages 391-398, June.
  23. Agnes Nanyonjo & Fredrick Makumbi & Patrick Etou & Göran Tomson & Karin Källander & for the inSCALE study group, 2013. "Perceived Quality of Care for Common Childhood Illnesses: Facility versus Community Based Providers in Uganda," PLOS ONE, Public Library of Science, vol. 8(11), pages 1-1, November.
  24. Feng, Yan & Kristensen, Søren Rud & Lorgelly, Paula & Meacock, Rachel & Sanchez, Marina Rodes & Siciliani, Luigi & Sutton, Matt, 2019. "Pay for performance for specialised care in England: Strengths and weaknesses," Health Policy, Elsevier, vol. 123(11), pages 1036-1041.
  25. Perera, Roshan & Dowell, Tony & Crampton, Peter & Kearns, Robin, 2007. "Panning for gold: An evidence-based tool for assessment of performance indicators in primary health care," Health Policy, Elsevier, vol. 80(2), pages 314-327, February.
  26. Margo MC van Mol & Trudi GW Boeter & Lisbeth Verharen & Erwin JO Kompanje & Jan Bakker & Marjan D Nijkamp, 2017. "Patient‐ and family‐centred care in the intensive care unit: a challenge in the daily practice of healthcare professionals," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(19-20), pages 3212-3223, October.
  27. Kruk, Margaret Elizabeth & Freedman, Lynn P., 2008. "Assessing health system performance in developing countries: A review of the literature," Health Policy, Elsevier, vol. 85(3), pages 263-276, March.
  28. Ashill, Nicholas J. & Rod, Michel, 2011. "Burnout processes in non-clinical health service encounters," Journal of Business Research, Elsevier, vol. 64(10), pages 1116-1127, October.
  29. Cornelia Prejmerean & Simona Vasilache, 2009. "Study regarding Customer Perception of Healthcare Service Quality in Romanian Clinics, Based on their Profile," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 298-304, June.
  30. Angela Meggiolaro & Carl Rudolf Blankart & Tom Stargardt & Jonas Schreyögg, 2023. "An econometric approach to aggregating multiple cardiovascular outcomes in German hospitals," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 24(5), pages 785-802, July.
  31. Tunde Olutokunbo, OBAFEMI & Olutunji OPADIJO, 2023. "Internal Audit and Operational Performance in Public Teaching Hospitals in Oyo State Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(4), pages 1446-1458, April.
  32. Luther, Louisa & Benkenstein, Martin & Rummelhagen, Katja, 2016. "Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 50-58.
  33. Stanciu, Marian Andrei & Law, Rebecca-Jane & Myres, Paul & Parsonage, Rachel & Hiscock, Julia & Williams, Nefyn & Wilkinson, Clare, 2020. "The development of the Primary Care Clusters Multidimensional Assessment (PCCMA): A mixed-methods study," Health Policy, Elsevier, vol. 124(2), pages 152-163.
  34. Wulan I.R. Sari, 2017. "The role of regulations on administrative and practices in improving quality of services in public organizations," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1396952-139, January.
  35. Tiago Gonçalves & Carla Curado, 2021. "Individual and Organizational Conditions Leading to Quality of Care in Healthcare: A Fuzzy-Set Qualitative Comparative Analysis," Merits, MDPI, vol. 1(1), pages 1-16, December.
  36. Gosden, Toby & Sibbald, Bonnie & Williams, Jackie & Petchey, Roland & Leese, Brenda, 2003. "Paying doctors by salary: a controlled study of general practitioner behaviour in England," Health Policy, Elsevier, vol. 64(3), pages 415-423, June.
  37. Hiranya Sritart & Kuson Tuntiwong & Hiroyuki Miyazaki & Somchat Taertulakarn, 2021. "Disparities in Healthcare Services and Spatial Assessments of Mobile Health Clinics in the Border Regions of Thailand," IJERPH, MDPI, vol. 18(20), pages 1-24, October.
  38. Pott, Clara & Stargardt, Tom & Frey, Simon, 2023. "Does prospective payment influence quality of care? A systematic review of the literature," Social Science & Medicine, Elsevier, vol. 323(C).
  39. Le Thi Ngoc Phuc, 2016. "Vietnamese female sex workers’ perception of the healthcare quality in cervical cancer screening in Ho Chi Minh city," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - SOCIAL SCIENCES, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 6(1), pages 50-59.
  40. Hilarion, Pilar & Suol, Rosa & Groene, Oliver & Vallejo, Paula & Herrera, Elisabeth & Saura, Rosa Maria, 2009. "Making performance indicators work: The experience of using consensus indicators for external assessment of health and social services at regional level in Spain," Health Policy, Elsevier, vol. 90(1), pages 94-103, April.
  41. Cordero, José Manuel & Alonso-Morán, Edurne & Nuño-Solinis, Roberto & Orueta, Juan F. & Arce, Regina Sauto, 2015. "Efficiency assessment of primary care providers: A conditional nonparametric approach," European Journal of Operational Research, Elsevier, vol. 240(1), pages 235-244.
  42. Dassah, Ebenezer & Aldersey, Heather M. & McColl, Mary Ann & Davison, Colleen, 2018. "‘When I don't have money to buy the drugs, I just manage.’—Exploring the lived experience of persons with physical disabilities in accessing primary health care services in rural Ghana," Social Science & Medicine, Elsevier, vol. 214(C), pages 83-90.
  43. Massaro, Maurizio, 2023. "Digital transformation in the healthcare sector through blockchain technology. Insights from academic research and business developments," Technovation, Elsevier, vol. 120(C).
  44. Fonseca Jaime R. S. & Ramos Rosária M. P. & Santos Ana M. P. & Fonseca Ana P. S. S., 2015. "Policy Effects on the Quality of Public Health Care: Evaluating Portuguese Public Hospitals’ Quality through Customers’ Views," Central European Journal of Public Policy, Sciendo, vol. 9(2), pages 122-131, December.
  45. Valentine, Nicole & Darby, Charles & Bonsel, Gouke J., 2008. "Which aspects of non-clinical quality of care are most important? Results from WHO's general population surveys of "health systems responsiveness" in 41 countries," Social Science & Medicine, Elsevier, vol. 66(9), pages 1939-1950, May.
  46. Shengelia, Bakhuti & Tandon, Ajay & Adams, Orvill B. & Murray, Christopher J.L., 2005. "Access, utilization, quality, and effective coverage: An integrated conceptual framework and measurement strategy," Social Science & Medicine, Elsevier, vol. 61(1), pages 97-109, July.
  47. Ioannis Chanias & C. Matthias Wilk & Rudolf Benz & Michael Daskalakis & Georg Stüssi & Adrian Schmidt & Ulrike Bacher & Nicolas Bonadies & on behalf of the Swiss MDS Study Group, 2020. "Survey on Recommended Health Care for Adult Patients with Myelodysplastic Syndromes Identifies Areas for Improvement," IJERPH, MDPI, vol. 17(24), pages 1-18, December.
  48. Liu, Hu-Chen, 2013. "A theoretical framework for holistic hospital management in the Japanese healthcare context," Health Policy, Elsevier, vol. 113(1), pages 160-169.
  49. Olena Kalinichenko & Carla A. F. Amado & Sérgio P. Santos, 2013. "Performance Assessment in Primary Health Care: A Systematic Literature Review," CEFAGE-UE Working Papers 2013_03, University of Evora, CEFAGE-UE (Portugal).
  50. Jerry W. Kim, 2020. "Halos and Egos: Rankings and Interspecialty Deference in Multispecialty U.S. Hospitals," Management Science, INFORMS, vol. 66(5), pages 2248-2268, May.
  51. Van Herck, Pieter & Annemans, Lieven & De Smedt, Delphine & Remmen, Roy & Sermeus, Walter, 2011. "Pay-for-performance step-by-step: Introduction to the MIMIQ model," Health Policy, Elsevier, vol. 102(1), pages 8-17, September.
  52. Antonia Rodríguez-Martínez & María del Carmen Martín Cano & Yolanda María de la Fuente Robles & Juan José Jiménez-Delgado, 2023. "Influence of Facility Characteristics on the Quality of Life of Older Adult Residents: A Systematic Review," SAGE Open, , vol. 13(4), pages 21582440231, October.
  53. Chukwuma, Adanna & Ekhator-Mobayode, Uche Eseosa, 2019. "Armed conflict and maternal health care utilization: Evidence from the Boko Haram Insurgency in Nigeria," Social Science & Medicine, Elsevier, vol. 226(C), pages 104-112.
  54. Magnus Lindelow, 2004. "Understanding spatial variation in the utilization of health," Development and Comp Systems 0409058, University Library of Munich, Germany.
  55. Dörte Heger & Annika Herr & Anne Mensen, 2022. "Paying for the view? How nursing home prices affect certified staffing ratios," Health Economics, John Wiley & Sons, Ltd., vol. 31(8), pages 1618-1632, August.
  56. Norman Zakiyy, 2021. "Legitimizing Workforce Reduction: A Review on Impact of COVID-19 Outbreak to the Economy," European Journal of Interdisciplinary Studies Articles, Revistia Research and Publishing, vol. 7, July -Dec.
  57. Huma Saeed & Hassaan Malik & Umair Bashir & Aiesha Ahmad & Shafia Riaz & Maheen Ilyas & Wajahat Anwaar Bukhari & Muhammad Imran Ali Khan, 2022. "Blockchain technology in healthcare: A systematic review," PLOS ONE, Public Library of Science, vol. 17(4), pages 1-31, April.
  58. van der Geer, Eric & van Tuijl, Harrie F.J.M. & Rutte, Christel G., 2009. "Performance management in healthcare: Performance indicator development, task uncertainty, and types of performance indicators," Social Science & Medicine, Elsevier, vol. 69(10), pages 1523-1530, November.
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