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Repercussions of promoting an ideology of consumption: consumer misbehavior

Citations

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Cited by:

  1. Berry, Leonard L. & Seiders, Kathleen, 2008. "Serving unfair customers," Business Horizons, Elsevier, vol. 51(1), pages 29-37.
  2. Gong, Xiushuang & Wang, Hanwen & Zhang, Xiadan & Tian, Hui, 2022. "Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  3. Ju-Yeon Lee & Shrihari Sridhar & Narendra Bosukonda & Shuai Yan, 2025. "Platform customer misconduct: A conceptual framework for research and practice," Journal of the Academy of Marketing Science, Springer, vol. 53(6), pages 1772-1796, December.
  4. Debenedetti, Alain & Chaney, Damien, 2024. "From feeling like home to being at home: The negative outcomes of attachment to commercial places," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  5. Tian, Chao & Tu, Kai & Sui, Haiqing & Sun, Qi, 2024. "Value co-creation in shared mobility: The case of carpooling in China," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  6. Jing Lan & Yuge Ma & Dajian Zhu & Diana Mangalagiu & Thomas F. Thornton, 2017. "Enabling Value Co-Creation in the Sharing Economy: The Case of Mobike," Sustainability, MDPI, vol. 9(9), pages 1-20, August.
  7. Danatzis, Ilias & Möller-Herm, Jana & Herm, Steffen, 2024. "Curbing customer-to-customer misbehavior contagion in the sharing economy," Journal of Business Research, Elsevier, vol. 173(C).
  8. Ruby Saine & Alexander J. Kull & Ali Besharat & Sajeev Varki, 2021. "I See Me: The Role of Observer Imagery in Reducing Consumer Transgressions," Journal of Business Ethics, Springer, vol. 168(4), pages 721-732, February.
  9. Błoński Krzysztof, 2022. "Dysfunctional Customer Behaviour — Bibliometric Analysis," Marketing of Scientific and Research Organizations, Sciendo, vol. 45(3), pages 1-16, October.
  10. Ertimur, Burçak & Venkatesh, Alladi, 2010. "Opportunism in co-production: Implications for value co-creation," Australasian marketing journal, Elsevier, vol. 18(4), pages 256-263.
  11. Jungkeun Kim & Jae-Eun Kim & Jongwon Park, 2012. "Effects of cognitive resource availability on consumer decisions involving counterfeit products: The role of perceived justification," Marketing Letters, Springer, vol. 23(3), pages 869-881, September.
  12. Alix Poels, 2016. "« Attrape-moi si tu peux » : Consommateurs ordinaires et rôle de la matérialité dans la pérennisation d'une pratique illégale de consommation," Post-Print hal-01385127, HAL.
  13. Appleyard, Mathew, 2015. "Corporate responses to online music piracy: Strategic lessons for the challenge of additive manufacturing," Business Horizons, Elsevier, vol. 58(1), pages 69-76.
  14. Chaouali, Walid & Hammami, Samiha Mjahed & Cristóvão Veríssimo, José Manuel & Harris, Lloyd C. & El-Manstrly, Dahlia & Woodside, Arch G., 2022. "Customers who misbehave: Identifying restaurant guests “acting out†via asymmetric case models," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
  15. Ramendra Singh, 2018. "Money, religiosity, and spiritual well-being: does it impact consumers’ ethical beliefs? Evidence from India," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 45(3), pages 259-269, September.
  16. Anna Adamik & Michał Nowicki, 2019. "Pathologies and Paradoxes of Co-Creation: A Contribution to the Discussion about Corporate Social Responsibility in Building a Competitive Advantage in the Age of Industry 4.0," Sustainability, MDPI, vol. 11(18), pages 1-38, September.
  17. Deng, Changdian & Chang, Yaping & Xia, Yujia, 2026. "The ethics of automation: How the degree of robot adoption shapes unethical consumer behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 89(PA).
  18. O'Mahony, Barry & Ohtsuka, Keis, 2015. "Responsible gambling: Sympathy, empathy or telepathy?," Journal of Business Research, Elsevier, vol. 68(10), pages 2132-2139.
  19. Pieper, Nadine & Woisetschläger, David M., 2024. "Customer misbehavior in access-based mobility services: An examination of prevention strategies," Journal of Business Research, Elsevier, vol. 171(C).
  20. Tine Bock & Patrick Kenhove, 2010. "Consumer Ethics: The Role of Self-Regulatory Focus," Journal of Business Ethics, Springer, vol. 97(2), pages 241-255, December.
  21. Komal Nagar & Vishab Pratap Singh, 2021. "Modelling the Effects of Materialism, Ethics and Variety-Seeking Behaviour on Counterfeit Consumption of Young Consumers," Global Business Review, International Management Institute, vol. 22(4), pages 996-1009, August.
  22. Jatinder J. Singh & Nitika Garg & Rahul Govind & Scott J. Vitell, 2018. "Anger Strays, Fear Refrains: The Differential Effect of Negative Emotions on Consumers’ Ethical Judgments," Journal of Business Ethics, Springer, vol. 151(1), pages 235-248, August.
  23. Marília Lara Marcondes Machado de Oliveira & Andres Rodriguez Veloso, 2015. "Dysfunctional Consumer Behavior: Proposition of a Measurement Scale," Brazilian Business Review, Fucape Business School, vol. 0(2), pages 24-49, August.
  24. Saar Bossuyt & Patrick Kenhove, 2018. "Assertiveness Bias in Gender Ethics Research: Why Women Deserve the Benefit of the Doubt," Journal of Business Ethics, Springer, vol. 150(3), pages 727-739, July.
  25. Reynolds, Kate L. & Harris, Lloyd C., 2009. "Dysfunctional Customer Behavior Severity: An Empirical Examination," Journal of Retailing, Elsevier, vol. 85(3), pages 321-335.
  26. Rajat Roy & Anirban Som & Vik Naidoo & Fazlul K. Rabbanee, 2024. "How Envy Encourages Beliefs in Unethical Consumer Behaviour: The Role of Religiosity and Moral Awareness," Journal of Business Ethics, Springer, vol. 193(2), pages 345-361, August.
  27. Ozuna, Edna & Steinhoff, Lena, 2024. "“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?," Journal of Business Research, Elsevier, vol. 177(C).
  28. McColl-Kennedy, Janet R. & Patterson, Paul G. & Smith, Amy K. & Brady, Michael K., 2009. "Customer Rage Episodes: Emotions, Expressions and Behaviors," Journal of Retailing, Elsevier, vol. 85(2), pages 222-237.
  29. Pera, Rebecca & Menozzi, Anna & Abrate, Graziano & Baima, Gabriele, 2021. "When cocreation turns into codestruction," Journal of Business Research, Elsevier, vol. 128(C), pages 222-232.
  30. Pénélope Codello-Guijarro & Muriel Jougleux & Carole Camisullis & Mathias Szpirglas, 2012. "Co-production models and organizational control of deviant customer behavior : the example of peer-to-peer car-sharing," Post-Print hal-01122938, HAL.
  31. Tan, Hongjuan & Zhang, Yi & (Roy) Zhao, Xinyuan & Mattila, Anna S. & Yang, Huan, 2026. "A meta-analytic model of the influence of customer mistreatment on employees’ work outcomes," Journal of Business Research, Elsevier, vol. 206(C).
  32. Aimee E. Smith & Natalina Zlatevska & Rafi M. M. I. Chowdhury & Alex Belli, 2023. "A Meta-Analytical Assessment of the Effect of Deontological Evaluations and Teleological Evaluations on Ethical Judgments/Intentions," Journal of Business Ethics, Springer, vol. 188(3), pages 553-588, December.
  33. Daunt, Kate L. & Harris, Lloyd C., 2011. "Customers acting badly: Evidence from the hospitality industry," Journal of Business Research, Elsevier, vol. 64(10), pages 1034-1042, October.
  34. Xiao-Ling Jin & Zhongyun Zhou & Yiwei Tian, 2022. "A Configurational Analysis of the Causes of Consumer Indirect Misbehaviors in Access-Based Consumption," Journal of Business Ethics, Springer, vol. 175(1), pages 135-166, January.
  35. Stephen Pratt, 2022. "Tourists “stealing†stuff," Tourism Economics, , vol. 28(2), pages 495-514, March.
  36. Lei, Shaohui & Xie, Lishan, 2025. "“Servant” versus “Partner”: Investigating the effect of service robot personas on customer misbehavior," Journal of Business Research, Elsevier, vol. 199(C).
  37. Albrecht, Kathrin, 2016. "Understanding the effects of the presence of others in the service environment: A literature review," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 9(1), pages 541-563.
  38. Elodie de Boissieu & Bertrand Urien, 2022. "``Consumer-to-Brand Impoliteness'' in Luxury Stores," Post-Print hal-04632306, HAL.
  39. Bossuyt, Saar & Van Kenhove, Patrick & De Bock, Tine, 2016. "A dirty store is a cost forever: The harmful influence of disorderly retail settings on unethical consumer behavior," International Journal of Research in Marketing, Elsevier, vol. 33(1), pages 225-231.
  40. Seger-Guttmann, Tali & Vilnai-Yavetz, Iris & Wang, Chen-Ya & Petruzzellis, Luca, 2018. "Illegitimate returns as a trigger for customers’ ethical dissonance," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 120-131.
  41. Dorsey, Joshua D. & Ashley, Christy & Oliver, Jason D., 2016. "Triggers and outcomes of customer-to-customer aisle rage," Journal of Retailing and Consumer Services, Elsevier, vol. 32(C), pages 67-77.
  42. T. De Bock & I. Vermeir & M. Pandelaere & P. Van Kenhove, 2010. "Exploring the Impact of Fear Appeals on the Prevention of Shoplifting," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 10/668, Ghent University, Faculty of Economics and Business Administration.
  43. Harris, Lloyd C., 2008. "Fraudulent Return Proclivity: An Empirical Analysis," Journal of Retailing, Elsevier, vol. 84(4), pages 461-476.
  44. Aiken, Kirk Damon & Bee, Colleen & Walker, Nefertiti, 2018. "From passion to obsession: Development and validation of a scale to measure compulsive sport consumption," Journal of Business Research, Elsevier, vol. 87(C), pages 69-79.
  45. Hafize Celik & Ahmet Ekici, 2025. "“I Crossed My Own Line, But Here is What I do”: The Moral Transgressions of Sustainable Fashion Consumers and Their Use of Alternating Moral Practices as a Cognitive-Dissonance-Reducing Strategy," Journal of Business Ethics, Springer, vol. 196(4), pages 917-936, February.
  46. Hou, Tingting & Luo, Xin (Robert) & Ke, Dan & Cheng, Xusen, 2022. "Exploring different appraisals in deviant sharing behaviors: A mixed-methods study," Journal of Business Research, Elsevier, vol. 139(C), pages 496-509.
  47. Alain Debenedetti & Damien Chaney, 2024. "From feeling like home to being at home: The negative outcomes of attachment to commercial places," Post-Print hal-04355633, HAL.
  48. Shanahan, Kevin J. & Hyman, Michael R., 2010. "Motivators and enablers of SCOURing: A study of online piracy in the US and UK," Journal of Business Research, Elsevier, vol. 63(9-10), pages 1095-1102, September.
  49. Fanny Reniou & Aurélien Rouquet & Dilip Subramanian & Jean-Baptiste Suquet, 2017. "Réclamations « déviantes » des clients : quelles réponses pour les organisations ?," Post-Print hal-01630914, HAL.
  50. Jiyoung Kim & Russell Lacey & Hae-Ryong Kim & Jaebeom Suh, 2019. "How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 671-694, December.
  51. Kai Guo & Zhigang Wang & Chenya Li & Chengdan Guo, 2023. "Meaningful Sports Consumption Behavior Influences the Production of Individual Eudaimonic Well-Being: The Chain-Mediated Role of Perceived Social Support and Perceived Self-Esteem," Sustainability, MDPI, vol. 15(19), pages 1-20, September.
  52. Mills, Paul & Groening, Christopher, 2021. "The role of social acceptability and guilt in unethical consumer behavior: Following the crowd or their own moral compass?," Journal of Business Research, Elsevier, vol. 136(C), pages 377-388.
  53. Ina Garnefeld & Andreas Eggert & Markus Husemann-Kopetzky & Eva Böhm, 2019. "Exploring the link between payment schemes and customer fraud: a mental accounting perspective," Journal of the Academy of Marketing Science, Springer, vol. 47(4), pages 595-616, July.
  54. Minjeong Kang & Taeshik Gong, 2019. "Dysfunctional customer behavior: conceptualization and empirical validation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 625-646, December.
  55. Bhati, Abhishek & Pearce, Philip, 2016. "Vandalism and tourism settings: An integrative review," Tourism Management, Elsevier, vol. 57(C), pages 91-105.
  56. Cheng-Hua, Yang & Hsin-Li, Chang, 2012. "Exploring the perceived competence of airport ground staff in dealing with unruly passenger behaviors," Tourism Management, Elsevier, vol. 33(3), pages 611-621.
  57. Zoghbi-Manrique-de-Lara, Pablo & Aguiar-Quintana, Teresa & Suárez-Acosta, Miguel A., 2013. "A justice framework for understanding how guests react to hotel employee (mis)treatment," Tourism Management, Elsevier, vol. 36(C), pages 143-152.
  58. Bossuyt, Saar & Vermeir, Iris & Slabbinck, Hendrik & De Bock, Tine & Van Kenhove, Patrick, 2017. "The compelling urge to misbehave: Do impulse purchases instigate unethical consumer behavior?," Journal of Economic Psychology, Elsevier, vol. 58(C), pages 60-76.
  59. Barbara Culiberg, 2015. "The Role of Moral Philosophies and Value Orientations in Consumer Ethics: a Post-Transitional European Country Perspective," Journal of Consumer Policy, Springer, vol. 38(3), pages 211-228, September.
  60. Bacile, Todd J. & Wolter, Jeremy S. & Allen, Alexis M. & Xu, Pei, 2018. "The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery," Journal of Interactive Marketing, Elsevier, vol. 44(C), pages 60-81.
  61. Ji Wu & Zhiqiang (Eric) Zheng & J. Leon Zhao, 2021. "FairPlay: Detecting and Deterring Online Customer Misbehavior," Information Systems Research, INFORMS, vol. 32(4), pages 1323-1346, December.
  62. Fellesson, Markus & Salomonson, Nicklas, 2016. "The expected retail customer: Value co-creator, co-producer or disturbance?," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 204-211.
  63. Anthony Galluzzo, 2021. "Longévité et résilience de l’accès illégal aux contenus culturels. Interroger les persistances et les sorties de carrières pirates," Post-Print hal-04726780, HAL.
  64. Zhou, Lanlan & Gao, Min & Kou, Yan & Yang, Jianchun, 2021. "Service with improper requests: How fellow customers interpret Employee's judgment call," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  65. Fombelle, Paul W. & Voorhees, Clay M. & Jenkins, Mason R. & Sidaoui, Karim & Benoit, Sabine & Gruber, Thorsten & Gustafsson, Anders & Abosag, Ibrahim, 2020. "Customer deviance: A framework, prevention strategies, and opportunities for future research," Journal of Business Research, Elsevier, vol. 116(C), pages 387-400.
  66. Lages, Cristiana R. & Perez-Vega, Rodrigo & Kadić-Maglajlić, Selma & Borghei-Razavi, Niloofar, 2023. "A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework," Journal of Business Research, Elsevier, vol. 161(C).
  67. Yuanqiong He & Junfang Zhang & Yuanyuan Zhou & Zhilin Yang, 2019. "“Monkey See, Monkey Do?”: The Effect of Construal Level on Consumers’ Reactions to Others’ Unethical Behavior," Journal of Business Ethics, Springer, vol. 156(2), pages 455-472, May.
  68. Dineva, Denitsa & Daunt, Kate & Bacile, Todd J., 2025. "Communication accommodation for de-escalating consumer tensions in online brand communities," Journal of Business Research, Elsevier, vol. 192(C).
  69. Huang, Yu-Shan (Sandy) & Dootson, Paula, 2022. "Chatbots and service failure: When does it lead to customer aggression," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  70. Alexander Leischnig & Arch G. Woodside, 2019. "Who Approves Fraudulence? Configurational Causes of Consumers’ Unethical Judgments," Journal of Business Ethics, Springer, vol. 158(3), pages 713-726, September.
  71. Hyunah Chung & Wei Quan & Bonhak Koo & Antonio Ariza-Montes & Alejandro Vega-Muñoz & Gabriele Giorgi & Heesup Han, 2021. "A Threat of Customer Incivility and Job Stress to Hotel Employee Retention: Do Supervisor and Co-Worker Supports Reduce Turnover Rates?," IJERPH, MDPI, vol. 18(12), pages 1-18, June.
  72. Shagirbasha, Shameem & Kumar, Madhan & Panda, Nalinakshya, 2026. "The untapped influence of employee incivility on customer citizenship behavior: A mixed-methods inquiry in quick-service restaurants," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  73. Greer, Dominique A. & Russell-Bennett, Rebekah & Tombs, Alastair & Drennan, Judy, 2014. "Just what the doctor ordered? Investigating the impact of health service quality on consumer misbehaviour," Australasian marketing journal, Elsevier, vol. 22(3), pages 257-267.
  74. Dion, Delphine & Mimoun, Laetitia & Anlamlier, Eda & Chatterjee, Lagnajita & Trujillo-Torres, Lez, 2023. "Consumer hacks in the sharing economy," Journal of Business Research, Elsevier, vol. 167(C).
  75. Thaichon, Park & Quach, Sara, 2016. "Dark motives-counterfeit purchase framework: Internal and external motives behind counterfeit purchase via digital platforms," Journal of Retailing and Consumer Services, Elsevier, vol. 33(C), pages 82-91.
  76. Nguyen, Stephanie & Nicod, Lionel & Llosa, Sylvie, 2024. "Preventing bypass on sharing economy platforms: The impact of message framing on users’ bypass intention," Journal of Business Research, Elsevier, vol. 179(C).
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