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Dysfunctional Customer Behaviour — Bibliometric Analysis

Author

Listed:
  • Błoński Krzysztof

    (Institute of Management, University of Szczecin, ul. Cukrowa 8, 71-004 Szczecin, Poland)

Abstract

The purpose of this article is to indicate, based on publications in the field of ‘dysfunctional customer behaviour’, the items most often cited and essential for the researchers who cite them, as well as to introduce the topics and their relationships that represent the conceptual space of ‘dysfunctional customer behaviour’. The indicated objective will be realised on the basis of selected bibliometric analyses. A set of 74 items resulting from searches in two databases-Web of Science and Scopus-were used for the analyses. Based on the created database of publications in the area of ‘dysfunctional customer behaviour’, three analyses were carried out: citations, co-citations and co-occurrence of words. The results of the bibliometric analyses made it possible to identify the group of most frequently cited publications, isolate those that are important to the citing researchers, and approximate the topics and their relationships that represent the conceptual space of ‘dysfunctional customer behaviour’.

Suggested Citation

  • Błoński Krzysztof, 2022. "Dysfunctional Customer Behaviour — Bibliometric Analysis," Marketing of Scientific and Research Organizations, Sciendo, vol. 45(3), pages 1-16, October.
    • Handle: RePEc:vrs:mosaro:v:45:y:2022:i:3:p:1-16:n:2
    DOI: 10.2478/minib-2022-0012
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    References listed on IDEAS

    as
    1. Donthu, Naveen & Kumar, Satish & Mukherjee, Debmalya & Pandey, Nitesh & Lim, Weng Marc, 2021. "How to conduct a bibliometric analysis: An overview and guidelines," Journal of Business Research, Elsevier, vol. 133(C), pages 285-296.
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    4. Muncy, James A. & Vitell, Scott J., 1992. "Consumer ethics: An investigation of the ethical beliefs of the final consumer," Journal of Business Research, Elsevier, vol. 24(4), pages 297-311, June.
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    7. Reynolds, Kate L. & Harris, Lloyd C., 2009. "Dysfunctional Customer Behavior Severity: An Empirical Examination," Journal of Retailing, Elsevier, vol. 85(3), pages 321-335.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Customer dysfunctional behaviour; bibliometric analysis; consumer behav;
    All these keywords.

    JEL classification:

    • D11 - Microeconomics - - Household Behavior - - - Consumer Economics: Theory
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis

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