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Consumers acceptance of artificially intelligent (AI) device use in service delivery

Citations

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Cited by:

  1. Yuguang Xie & Changyong Liang & Peiyu Zhou & Shuping Zhao & Li Jiang, 2026. "Would you forgive anthropomorphic conversational AI agents for service failures? Exploring the impact of anthropomorphism on customer forgiveness," Electronic Markets, Springer;IIM University of St. Gallen, vol. 36(1), pages 1-22, December.
  2. Xie, Yuguang & Liang, Changyong & Zhou, Peiyu & Jiang, Li, 2024. "Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  3. Zeng, Ying & Liu, Xinyi & Zhang, Xinyuan & Li, Zhiyong, 2024. "Retrospective of interdisciplinary research on robot services (1954–2023): From parasitism to symbiosis," Technology in Society, Elsevier, vol. 78(C).
  4. Blüher, Georg & Schleth, Henrik C. & Kanbach, Dominik K. & Kallmuenzer, Andreas & Kraus, Sascha, 2026. "Human touch in the age of AI: Customer willingness to adopt AI-enabled hospitality services," Technology in Society, Elsevier, vol. 84(C).
  5. Prithvi Roy & Badrinarayan Srirangam Ramaprasad & Manan Chakraborty & Nandan Prabhu & Shreelatha Rao, 2024. "Customer Acceptance of Use of Artificial Intelligence in Hospitality Services: An Indian Hospitality Sector Perspective," Global Business Review, International Management Institute, vol. 25(3), pages 832-851, June.
  6. Rizomyliotis, Ioannis & Kastanakis, Minas N. & Giovanis, Apostolos & Konstantoulaki, Kleopatra & Kostopoulos, Ioannis, 2022. "“How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment," Journal of Business Research, Elsevier, vol. 153(C), pages 329-340.
  7. Sooyun Kim & Minjeong Ko & Luri Lee, 2025. "Recipes for consumer loyalty intentions toward AI speakers: A complexity theory approach," Service Business, Springer;Pan-Pacific Business Association, vol. 19(2), pages 1-23, June.
  8. Daniel Teodorescu & Kamer-Ainur Aivaz & Diane Paula Corine Vancea & Elena Condrea & Cristian Dragan & Ana Cornelia Olteanu, 2023. "Consumer Trust in AI Algorithms Used in E-Commerce: A Case Study of College Students at a Romanian Public University," Sustainability, MDPI, vol. 15(15), pages 1-15, August.
  9. Nicolae Istudor & Aura-Gabriela Socol & Marius-Corneliu Marinas & Cristian Socol, 2024. "Analysis of the Adequacy of Employees Skills for the Adoption of Artificial Intelligence in Central and Eastern European Countries," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 26(67), pages 703-703, August.
  10. Šimon Hána & Bart Lameijer, 2026. "AI-based systems adoption in business operations: barriers and performance effects," Operations Management Research, Springer, vol. 19(1), pages 1-18, March.
  11. Nishant Kumar & Pratibha Garg & Neha Gupta & Kamal Upreti, 2026. "Examining humanized bot interaction for the retail revenue growth," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 25(1), pages 25-40, February.
  12. Aubel Martin & Pikturniene Indre & Joye Yannick, 2022. "Risk Perception and Risk Behavior in Response to Service Robot Anthropomorphism in Banking," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 30(2), pages 26-42, June.
  13. Jo, Hyeon & Park, Do-Hyung, 2025. "The fear of being replaced by generative AI: An examination of influential factors among office workers," Technological Forecasting and Social Change, Elsevier, vol. 220(C).
  14. Xiaoxiao Song & Huimin Gu & Yunpeng Li & Xi Y. Leung & Xiaodie Ling, 2024. "The influence of robot anthropomorphism and perceived intelligence on hotel guests’ continuance usage intention," Information Technology & Tourism, Springer, vol. 26(1), pages 89-117, March.
  15. Sebastian Molinillo & Francisco Rejón-Guardia & Rafael Anaya-Sánchez, 2023. "Exploring the antecedents of customers’ willingness to use service robots in restaurants," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 167-193, March.
  16. Song, Christina Soyoung, 2024. "Prescriptive multi-group networks: Humanoid service robots’ value co-creation and co-destruction potentials in apparel stores," Journal of Business Research, Elsevier, vol. 183(C).
  17. van de Sanden, Stephanie & Willems, Kim & Brengman, Malaika, 2022. "How customers motive attributions impact intentions to use an interactive kiosk in-store," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
  18. Bosse, Douglas & Thompson, Steven & Ekman, Peter, 2023. "In consilium apparatus: Artificial intelligence, stakeholder reciprocity, and firm performance," Journal of Business Research, Elsevier, vol. 155(PA).
  19. Shengliang Zhang & Xinfeng Lin & Xiaodong Li & Ai Ren, 2022. "Service robots’ anthropomorphism: dimensions, factors and internal relationships," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 277-295, March.
  20. Koh, Le Yi & Yuen, Kum Fai, 2024. "The role of motivators, barriers, attractiveness, and positive emotions on consumers’ intention to adopt and resist self-driving delivery robots," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  21. Wu, Min & Yuen, Kum Fai & Li, Kevin X., 2024. "Forecasting the evolution of urban mobility: The influence of anthropomorphism and social responsiveness in the transition from human to automated driving," Technology in Society, Elsevier, vol. 79(C).
  22. Kayeser Fatima, Johra & Khan, Md Irfanuzzaman & Bahmannia, Somayeh & Chatrath, Sarvjeet Kaur & Dale, Naomi F. & Johns, Raechel, 2024. "Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  23. Norzelan, Nur Azira & Mohamed, Intan Salwani & Mohamad, Maslinawati, 2024. "Technology acceptance of artificial intelligence (AI) among heads of finance and accounting units in the shared service industry," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  24. Tuomi, Aarni & Tussyadiah, Iis & Ascenção, Mário Passos, 2025. "Customized language models for tourism management: Implications and future research," Annals of Tourism Research, Elsevier, vol. 110(C).
  25. Shengliang Zhang & Chaoying Huang & Xiaodong Li & Ai Ren, 2022. "Understanding Impacts of Service Robots with the Revised Gap Model," Sustainability, MDPI, vol. 14(5), pages 1-23, February.
  26. Rana, Nripendra P. & Pillai, Rajasshrie & Sivathanu, Brijesh & Malik, Nishtha, 2024. "Assessing the nexus of Generative AI adoption, ethical considerations and organizational performance," Technovation, Elsevier, vol. 135(C).
  27. Pelau Corina & Barbul Maria, 2021. "Consumers’ perception on the use of cognitive computing," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 15(1), pages 639-649, December.
  28. Jaehye Suk & Xu Li & Hyesun Hwang, 2023. "A systematic review of consumer empowerment research trends: Evidence from esteemed consumer studies journals," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(3), pages 1423-1452, July.
  29. Li Zeng & AiHong Wang & YaoWu Huang & Yu Shen, 2026. "Unveiling college students’ adoption of AIGC in design learning: an integrated model," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 13(1), pages 1-13, December.
  30. Gao, Junzhe & Opute, Abdullah Promise & Jawad, Caroline & Zhan, Meng, 2025. "The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach," Journal of Business Research, Elsevier, vol. 200(C).
  31. Song, Christina Soyoung & Kim, Youn-Kyung, 2022. "The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots," Journal of Business Research, Elsevier, vol. 146(C), pages 489-503.
  32. Janotta, Frederica & Hogreve, Jens, 2024. "Ready for take-off? The dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 185(C).
  33. Deng, Shichang & Zhang, Jingjing & Lin, Zhengnan & Li, Xiangqian, 2024. "Service staff makes me nervous: Exploring the impact of insecure attachment on AI service preference," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  34. Dang, Simon & Quach, Sara & Roberts, Robin E., 2025. "Explanation of time perspectives in adopting AI service robots under different service settings," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  35. Trzebiński, Wojciech & Konuk, Faruk Anıl & Marciniak, Beata, 2025. "Is AI suitable to speak about morality? Consumer response to AI-generated moral appeals in the case of fair trade products," Journal of Business Research, Elsevier, vol. 199(C).
  36. Lenh Phan Cong Pham & Luan Trong Nguyen, 2025. "The Influence of Information Suggested by Voice Assistants on Online Purchase Intention: A Case Study," SAGE Open, , vol. 15(4), pages 21582440251, December.
  37. Mengjun Li & Ayoung Suh, 2022. "Anthropomorphism in AI-enabled technology: A literature review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2245-2275, December.
  38. Wu, Xiaolong & Li, Shuhua & Guo, Yonglin & Fang, Shujie, 2024. "Human or AI robot? Who is fairer on the service organizational frontline," Journal of Business Research, Elsevier, vol. 181(C).
  39. Xianfeng Zhang & Yuxue Shi & Ting (Tina) Li & Yuxian Guan & Xinlei Cui, 2024. "How Do Virtual AI Streamers Influence Viewers’ Livestream Shopping Behavior? The Effects of Persuasive Factors and the Mediating Role of Arousal," Information Systems Frontiers, Springer, vol. 26(5), pages 1803-1834, October.
  40. Ting Hou & Meng Li & Yinliang (Ricky) Tan & Huazhong Zhao, 2024. "Physician Adoption of AI Assistant," Manufacturing & Service Operations Management, INFORMS, vol. 26(5), pages 1639-1655, September.
  41. Luo, Haohan & Liu, Xin & Lv, Xingyang & Hu, Yubei & Ahmad, Ali J., 2024. "Investors’ willingness to use robo-advisors: Extrapolating influencing factors based on the fiduciary duty of investment advisors," International Review of Economics & Finance, Elsevier, vol. 94(C).
  42. Varun Gupta & Hongji Yang, 2024. "Study protocol for factors influencing the adoption of ChatGPT technology by startups: Perceptions and attitudes of entrepreneurs," PLOS ONE, Public Library of Science, vol. 19(2), pages 1-15, February.
  43. Ihtesham Ud Din & Allard C. R. Van Riel, 2026. "Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 20(1), pages 1-26, March.
  44. Khan, Ali Nawaz & Jabeen, Fauzia & Mehmood, Khalid & Ali Soomro, Mohsin & Bresciani, Stefano, 2023. "Paving the way for technological innovation through adoption of artificial intelligence in conservative industries," Journal of Business Research, Elsevier, vol. 165(C).
  45. Guo, Yuanyuan & Xu, Linlin & Wang, Chaoyou, 2025. "Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  46. Aubel Martin & Pikturniene Indre & Joye Yannick, 2022. "Risk Perception and Risk Behavior in Response to Service Robot Anthropomorphism in Banking," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 30(1), pages 26-42, June.
  47. Agag, Gomaa & Eid, Riyad & Chaib Lababdi, Houyem & Abdelwahab, Mohamed & Aboul-Dahab, Sameh & Abdo, Said Shabban, 2024. "Understanding the impact of national culture differences on customers’ online social shopping behaviours," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  48. Huang, Bo & Laporte, Sandra & Sénécal, Sylvain & Sobol, Kamila, 2025. "Falling out with AI-buddies: The hidden costs of treating AI as a partner versus servant during service failure," Technological Forecasting and Social Change, Elsevier, vol. 219(C).
  49. Hwan-Ho Noh & Hye Bin Rim & Byung-Kwan Lee, 2025. "Exploring User Attitudes and Trust Toward ChatGPT as a Social Actor: A UTAUT-Based Analysis," SAGE Open, , vol. 15(2), pages 21582440251, June.
  50. Thuy Thu Nguyen & Trang Minh Dinh & Hanh Thi Hong Le & Khanh An Pham & Anh Duy Nguyen & Huyen Khanh Pham, 2025. "Impact of Perceived Benefits and Risks on Face Swap Applications Usage Intentions," SAGE Open, , vol. 15(3), pages 21582440251, August.
  51. Aw, Eugene Cheng-Xi & Tan, Garry Wei-Han & Cham, Tat-Huei & Raman, Ramakrishnan & Ooi, Keng-Boon, 2022. "Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants," Technological Forecasting and Social Change, Elsevier, vol. 180(C).
  52. Xusen Cheng & Xiao Lin & Xiao-Liang Shen & Alex Zarifis & Jian Mou, 2022. "The dark sides of AI," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 11-15, March.
  53. Zhu, Tengteng & Lin, Zhibin & Liu, Xin, 2023. "The future is now? Consumers' paradoxical expectations of human-like service robots," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
  54. Affandi, Sana & Ishaq, Muhammad Ishtiaq & Raza, Ali & Talpur, Qurat-ul-ain & Ahmad, Rehan, 2025. "AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  55. Naz Onel & Leila Elgaaied-Gambier & Sara Baskentli & Estelle Van Tonder, 2025. "From algorithms to ecosystems: A transformative consumer research perspective on artificial intelligence for sustainable living," AMS Review, Springer;Academy of Marketing Science, vol. 15(3), pages 390-415, December.
  56. Subhasis Bera & Ishita Bera & Dil Rahut, 2026. "AI adoption among young Indians: an analysis using a MIMIC model," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 13(1), pages 1-23, December.
  57. Song, C.S. & Kim, Y.-K. & Jo, B.W. & Park, S.-h., 2022. "Trust in humanoid robots in footwear stores: A large-N crisp-set qualitative comparative analysis (csQCA) model," Journal of Business Research, Elsevier, vol. 152(C), pages 251-264.
  58. Pichierri, Marco & Belk, Russell W., 2026. "Virtual characters, virtual influence? Assessing the efficacy of virtual and human influencers and the influence of need for interaction and consumer envy," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  59. Wang, Xiaoyi & Qiu, Xingyi, 2024. "The positive effect of artificial intelligence technology transparency on digital endorsers: Based on the theory of mind perception," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  60. Janarthanan Balakrishnan & Yogesh K. Dwivedi, 2024. "Conversational commerce: entering the next stage of AI-powered digital assistants," Annals of Operations Research, Springer, vol. 333(2), pages 653-687, February.
  61. Christoph Gerling & Timm Teubner & Fabian Braesemann, 2026. "Who uses general-purpose AI? A typology of ChatGPT early adopters," Electronic Markets, Springer;IIM University of St. Gallen, vol. 36(1), pages 1-35, December.
  62. Olivia Hornung & Stefan Smolnik, 2022. "AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 123-138, March.
  63. Ismail, Ahmad Fareed & Ghazali, Hazrina & Chen Hui, Tan & Nur Farrah Ain Mahmud, 2025. "Perceived Benefits and Cost-Benefit Perspectives on Service Digitalization: A Preliminary Study among Fine Dining Restaurants in Bukit Jalil and Bukit Bintang, Kuala Lumpur," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(4), pages 1986-2016, April.
  64. Muhaiminul Islam & Md. Mahbubur Rahman & Md. Abu Taher & G. M. Azmal Ali Quaosar & Md. Aftab Uddin, 2024. "Using artificial intelligence for hiring talents in a moderated mechanism," Future Business Journal, Springer, vol. 10(1), pages 1-16, December.
  65. Lv, Xingyang & Yang, Yufan & Qin, Dazhi & Liu, Xiaoyan, 2025. "AI service may backfire: Reduced service warmth due to service provider transformation," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  66. repec:bjc:journl:v:12:y:2025:i:11:p:2018-2037 is not listed on IDEAS
  67. Lars Hornuf & Maximilian Meiler, 2024. "Factors Driving Adoption of Humanoid Service Robots in Banks," CESifo Working Paper Series 11366, CESifo.
  68. Song, Mengmeng & Jiang, Wenjing & Xing, Xinyu & Mou, Jian & Duan, Yucong, 2026. "The more human-like the better? Effect of anthropomorphic level on customer intention to participate in AI service recovery," Technology in Society, Elsevier, vol. 84(C).
  69. Yao, Qi & Hu, Chao & Zhou, Wenkai, 2024. "The impact of customer privacy concerns on service robot adoption intentions: A credence/experience service typology perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  70. Wei Wei & Jie Sun & Wei Miao & Tong Chen & Hanchu Sun & Shuyuan Lin & Chao Gu, 2024. "Using the Extended Unified Theory of Acceptance and Use of Technology to explore how to increase users’ intention to take a robotaxi," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
  71. Huang, Wenli & Pan, Xiaofeng & Peng, You & Lu, Yuan, 2024. "Senior tourists’ acceptance for tourism-related mobile apps: An integrated model based on BWS case 1 and ordered choice data," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  72. Xu, Xing'an & Liu, Juan, 2022. "Artificial intelligence humor in service recovery," Annals of Tourism Research, Elsevier, vol. 95(C).
  73. Yuan, Haixia & Lü, Kevin & Fang, Wenting, 2025. "Machines vs. humans: The evolving role of artificial intelligence in livestreaming e-commerce," Journal of Business Research, Elsevier, vol. 188(C).
  74. Qin, Hongyi & Zhu, Yifan & Jiang, Yan & Luo, Siqi & Huang, Cui, 2024. "Examining the impact of personalization and carefulness in AI-generated health advice: Trust, adoption, and insights in online healthcare consultations experiments," Technology in Society, Elsevier, vol. 79(C).
  75. Pradeep Kumar & Yogesh K. Dwivedi & Ambuj Anand, 2023. "Responsible Artificial Intelligence (AI) for Value Formation and Market Performance in Healthcare: the Mediating Role of Patient’s Cognitive Engagement," Information Systems Frontiers, Springer, vol. 25(6), pages 2197-2220, December.
  76. Klaus, Phil & Zaichkowsky, Judith Lynne, 2022. "The convenience of shopping via voice AI: Introducing AIDM," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  77. Hyunsun Park & Shan Jiang & One-Ki Daniel Lee & Younghoon Chang, 2024. "Exploring the Attractiveness of Service Robots in the Hospitality Industry: Analysis of Online Reviews," Information Systems Frontiers, Springer, vol. 26(1), pages 41-61, February.
  78. Chengxiang Chu & Zhenyang Shen & Hanyi Xu & Qizhi Wei & Cong Cao, 2024. "How to avoid sinking in swamp: exploring the intentions of digitally disadvantaged groups to use a new public infrastructure that combines physical and virtual spaces," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-17, December.
  79. Yuanyuan Dong, 2026. "Navigating trust in cross-border e-commerce: a systematic review of cultural and consumer dynamics," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 13(1), pages 1-14, December.
  80. Cheng-Feng Cheng & Chien-Che Huang & Ming-Chang Lin & Ta-Cheng Chen, 2023. "Exploring Effectiveness of Relationship Marketing on Artificial Intelligence Adopting Intention," SAGE Open, , vol. 13(4), pages 21582440231, December.
  81. Gao, Yajie & Chang, Yaping & Yang, Tangwutu & Yu, Zhihao, 2025. "Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  82. Singu, Hari Babu & Chakraborty, Debarun & Troise, Ciro & Camilleri, Mark Anthony & Bresciani, Stefano, 2026. "Responsible AI for trustworthy tourism: A framework for mitigating ambiguity and anxiety with generative AI," Technological Forecasting and Social Change, Elsevier, vol. 223(C).
  83. Niu, Ben & Mvondo, Gustave Florentin Nkoulou, 2025. "Exploring user acceptance of physical intelligent assistants: A study on AI-powered eyewear," Technological Forecasting and Social Change, Elsevier, vol. 220(C).
  84. Liu, Chih-Hsing & Horng, Jeou-Shyan & Chou, Sheng-Fang & Yu, Tai-Yi & Lee, Ming-Tsung & Lapuz, Maria Carmen B., 2023. "Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
  85. Lim, Weng Marc & Jasim, K. Mohamed & Malathi, A., 2025. "Service robots in healthcare: Toward a healthcare service robot acceptance model (sRAM)," Technology in Society, Elsevier, vol. 82(C).
  86. Song, Jiehang & Zheng, Chundong & Lv, Xiarong & Font, Xavier, 2025. "The endorsement effectiveness of virtual influencers in nonprofit fundraising: The role of appearance and voice pitch," Technological Forecasting and Social Change, Elsevier, vol. 219(C).
  87. Peng Hu & Yaobin Lu & Yeming Gong, 2021. "Dual humanness and trust in conversational AI : A person-centered approach," Post-Print hal-03598766, HAL.
  88. Tzu-Hsin Chu & Cheng-Min Chao & Hsieh-Hsi Liu & Der-Fa Chen, 2022. "Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators," SAGE Open, , vol. 12(4), pages 21582440221, December.
  89. Butt, Asad Hassan & Ahmad, Hassan, 2026. "AI-driven unmanned convenience stores: Transforming retail with innovation and experiential quality," Technology in Society, Elsevier, vol. 84(C).
  90. Pelau Corina & Barbul Maria & Bojescu Irina, 2022. "A conceptual comparative approach on personal AI assistants and external service robots," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 16(1), pages 1466-1474, August.
  91. Zhang, Yangting & Fang, Jiaming & Liao, Miyan & Han, Lintong & Wen, Chao & Clement, Addo Prince, 2025. "Typography meets question type: Unveiling their matching effect on willingness to pay for AI products," Journal of Business Research, Elsevier, vol. 192(C).
  92. Irgang, Luís & Sestino, Andrea & Barth, Henrik & Holmén, Magnus, 2025. "Healthcare workers' adoption of and satisfaction with artificial intelligence: The counterintuitive role of paradoxical tensions and paradoxical mindset," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
  93. Crumbly, Jack & Pal, Raktim & Altay, Nezih, 2025. "A classification framework for generative artificial intelligence for social good," Technovation, Elsevier, vol. 139(C).
  94. Daniela Serban & Silvia Elena Cristache & Narcisa Georgeta Ciobotar & Laurentiu Gabriel Francu & Jiries Mansou, 2024. "Quantitative Evaluation of Willingness to Use Artificial Intelligence within Business and Economic Academic Environment," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 26(65), pages 259-259, February.
  95. Pramanik, Paritosh & Jana, Rabin K. & Ghosh, Indranil, 2024. "AI readiness enablers in developed and developing economies: Findings from the XGBoost regression and explainable AI framework," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  96. Vaclav Moravec & Beata Gavurova & Nik Hynek & Martin Rigelsky, 2025. "Human-machine in the vortex of digital synergy," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-13, December.
  97. Muzi Xie & Hong-bumm Kim, 2022. "User Acceptance of Hotel Service Robots Using the Quantitative Kano Model," Sustainability, MDPI, vol. 14(7), pages 1-20, March.
  98. Tao Zhou & Xiaoying Wu, 2024. "Examining user migration intention from social Q&A communities to generative AI," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-10, December.
  99. Chih, Wen-Hai & Wang, Kai-Yu & Banda, Hope Wilfred, 2025. "Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  100. Haofen Xie & Yuankun Nie & Li Liu & Yang Chen, 2025. "Machine learning-based research of AI marketing: topic analysis and model construction," Future Business Journal, Springer, vol. 11(1), pages 1-23, December.
  101. Schmidt, Sebastian & Saraceni, Adriana, 2024. "Consumer acceptance of drone-based technology for last mile delivery," Research in Transportation Economics, Elsevier, vol. 103(C).
  102. Linlin Wei & Lu Qiu & Shuyu Man, 2025. "The Dual Impact of AI Adoption on College Students’ Academic Performance in Music Education: Evidence from China," SAGE Open, , vol. 15(4), pages 21582440251, December.
  103. Tatiana David-Negre & Janet Hernández-Méndez & Desiderio Gutiérrez-Taño, 2026. "From doubt to trust: decoding switching intentions toward facial recognition in tourism," Information Technology & Tourism, Springer, vol. 28(1), pages 1-25, June.
  104. Yuan, Chunlin & Zhang, Chenlei & Wang, Shuman, 2022. "Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  105. Xu, Shibo & Zhang, Xiaoxue & Kim, Rohan & Su, Miao, 2024. "Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  106. Liu, Xiaohui & He, Xiaoyu & Wang, Mengmeng & Shen, Huizhang, 2022. "What influences patients' continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics," Technology in Society, Elsevier, vol. 70(C).
  107. Wenjia Li & Huangyi Ding & Jingjing Gui & Qinghe Tang, 2024. "Patient acceptance of medical service robots in the medical intelligence era: an empirical study based on an extended AI device use acceptance model," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
  108. Janarthanan Balakrishnan & Yogesh K. Dwivedi & Laurie Hughes & Frederic Boy, 2024. "Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model," Information Systems Frontiers, Springer, vol. 26(3), pages 921-942, June.
  109. Li, Chenxi & Lin, Yixun & Chen, Ruqing & Chen, Jing (Elaine), 2025. "How do users adopt AI-generated content (AIGC)? An exploration of content cues and interactive cues," Technology in Society, Elsevier, vol. 81(C).
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